Connection probs, setting up D-Link on VM

[notoriousmagik]

Hi there all, wonder if anyone could help me...

I am having serious problems connecting to the internet with the Router installed, I don't have much technical knowledge and am really struggling.
I have previously set-up an ADSL router on a line BT line which took all of 10mins, but this is something else lol.

I've looked on here to find any helpful information but it goes well above my head! If someone could explain it simply it would help me greatly.

The products i'm using are: 2 PC's, both with Windows SP2 OS and a D-Link router Model: DI-524 and Virgins own Modem

The connection is a Virgin Media Broadband Size: M, we receive a connection without problems when straight from modem to PC ( Via LAN ). If I get it working, I ultimately want to get my fathers and my own PC connected via cable, so there wont be any wireless connections but I cant even get my fathers PC to access the internet even though it says there is a connection

I have tried many different ways that have been explained.
I have tried the windows connection wizard in control panel which says unable to connect.
I have tried the D-link connection wizard from their website and selected 'Dynamic IP Address' (automatically configure) which shows the error message 'Error: Problems occurs on internet connection please start over your WAN settings'

I'm really stuck as to what i'm doing wrong and what next to try. If anyone could help me I would be very grateful

Thanks in advance Matt

hi

Using ethernet cables throughout 'should' give a hassle free installation.

Start with power off to all the components.

The modem should connect to the 'WAN' port & the individual PCs to the 'LAN' ports on the router.

Working with the default router settings (reset to factory defaults, if necessary) should mean that once everything is connected then switching on in the order modem, router, PC1 & PC2 should enable the connection. The important thing is to allow enough time for each component to fully initialise before switching on the next one - usually at least 30 seconds.

If it still doesn't work then the possibilities may include a faulty cable (or a crossover cable where a patch cable is required), or a faulty network card (does it show as enabled in device manager?)

[MovedGoalPosts]

to Cable Forum

Firstly if your tried running a few things, and changing settings around we need to ensure that everything is set back to default and work from there.

On the router, follow the manual instructions and do a reset to factory settings.

On your computer, check that the Internet connection post has the TCP/IP properties of the port set to auto detect so that the IP can dynamically be allocated. In network connections if you have setup any dial up, or other connections remove them. The only ones you should have in there will be your network card, and maybe a firewire port. In Internet Explorer, again make sure that the browser connection in options is set to auto and dial a connection is unticked, with any other connection also deleted.

Now power off the modem, router and PC(s).
Connect ethernet between the modem and router WAN (internet) port - this must be a straight through cable). No other USB or ethernet leads must be connected to the modem.
Connect ethenet between the router LAN (network) port and a computer.
Power on the modem and let settle
Power on the router and let settle
Power on the computer

Check if you can now browse the internet. If not then let us know what happens with the following:

Check that you have connectivity between the various components. The leds should be lit on modem, router and PC card.
Check your PC has an IP address from the router, usually this should be something like 192.168.1.100. What IP has the card got?
Check if you can browse (Internet Explorer) to the router's admin page (check the manual, maybe 192.168.1.1)
Check if you can now browse to the modem admin page, typically 192.168.100.1
On the router's admin page, does the router get an IP address from the Cable network, What IP is is using?

[notoriousmagik]

OMG, thank you guys so much, its always the basics that you dont think of!

After 6 hours of trying to no avail, I post a thread on here and its sorted in ten minutes.

Basically, I didn't think of switching everything off at the same time, pretty stupid looking back but easily overlooked.

Originally Posted by notoriousmagik

OMG, thank you guys so much, its always the basics that you dont think of!

After 6 hours of trying to no avail, I post a thread on here and its sorted in ten minutes.

Basically, I didn't think of switching everything off at the same time, pretty stupid looking back but easily overlooked.

thank you for the feedback - it will help any other people with a similar problem.

Glad you got it sorted out

[notoriousmagik]

Right, my initial excitement was a bit short lived, but its a step forward.

I've got my fathers connected via the router, but mine isn't liking it.

So far i've tried two LAN cards and two separate cables.

The one LAN card just says 'no connection' and a red cross on the pc diagram next to the clock (bottom, right)

The other LAN card says 'limited or no connectivity' and a yellow '!' mark on the computer pic.

This has happened with both cables (5m cable i had made and 10m cable VM supplied in box)

EDIT: This is confusing because immediately as connected the LAN cable to my fathers PC, a balloon appeared saying 'connected', just couldn't access internet.

I've tried switching everything off and all back on. Connecting just the one PC. 'Repair network connection' from control panel and it comes up with 'Cannot renew IP address'.

Again, all outta ideas lol. any suggestions?

Thanks in advance