Loss of On Demand

jamsh · 22-01-2008, 13:37

My 'on demand' service has been unavailable for 3 days now. When I rang 151, I was told that it would be reported and to 'just keep trying'. Can I be compensated for this loss of service?

joglynne · 22-01-2008, 15:07

Have you tried rebooting, or unplugging the STB. My VOD has been unobtainable in the past but I can usually reactivate it by either rebooting the V+box or unplugging the Vbox.

You can also check for any area problems by checking on here:-

http://status-cable.virginmedia.com/...us/tvissues.do

jamsh · 22-01-2008, 18:36

Yes, I've done the off/on thing several times. I have also looked at the link you posted over the last couple of days and there are other reports of this problem, but no mention of my area.
My reason for posting on this forum was to find out if I will be/can be compensated for, this loss of service.

grabbi · 23-01-2008, 00:48

Ive had probs for a while also.

Black screen when you play a program (I tried all The One and Only's. There were 4 of them even though it was only on twice...)

I phoned 150, "Problem with your TV) and the recorded message said they knew about it.

If its still broke, phone up, complain. Say you came over to Virgin because you wanted VoD, and the product doesnt work the same way it is advertised and pushed on TV.

Some sort of refund should be given. But always take that with a pinch of salt. Some people will just offer you nothing and say "well leave, then!"

---------- Post added at 01:48 ---------- Previous post was at 01:40 ----------

Damn. Ive just noticed, theres maintinence in my area now.

Cant do nothing tonight, if the NET and VoD go off, as they are predicting.

frattonstation · 23-01-2008, 10:37

Looking at the TV Status page for the past two days seems to show there is something VERY wrong with the service at the moment!

grabbi · 24-01-2008, 21:53

After the maintenence, all problems to VoD were sorted for me.

jamsh · 24-01-2008, 22:54

I've gone back to my Freeview box. It's got a better EPG and a few channels not available on Virgin, so I'll just forget about the On Demand which seems to be only sometimes available on cable.

anthony.wybourn@ · 25-01-2008, 19:45

I haven't been able to access Virgin on demand for about 2 months. I phoned Virgin and an engineer came round and changed the box!! Needless to say, this didn't make any difference. I've given up trying to get an answer. I had similar problems trying to get my outside cable installed properly-that took nearly 4 months!

spiderplant · 25-01-2008, 20:33

Quote:

Originally Posted by anthony.wybourn@

I haven't been able to access Virgin on demand for about 2 months.

What error code do you get?