Help with usb to ethernet change pleaseeee

Bridget295 · 08-12-2007, 18:41

I have tried to use the ethernet cable instead of the usb cable but it just will not work at all, i have tried it on 2 different pcs and a laptop, ive tried to get wirless with 3 different routers, and ive tried to get xbox live.
Ive tried most things to try and get it to work, even ipconfig/release etc doesn't work.
Im seriously tearing my hair out over this because ive rang up the broadband help so many times and been on for hours and they thought i couldn't switch the modem on or off..im not stupid! lol
So any help would seriously be appricated...my pc works fine and its on xp, so its some problem that i do not understand..
Thanks for any help

---------- Post added at 17:41 ---------- Previous post was at 17:34 ----------

I just thought that id sayi was virgin media in case like that was needed, sorry ive never posted on this forum before and im quite stressed over my whole ethernet problem lol
If any one has a slight even tiny clue what could be up pelase post it its greatlyyy appriciated

AbyssUnderground · 08-12-2007, 18:50

You need to power cycle the modem when changing between usb and ethernet. Turn the modem off, disconnect the usb and connect the ethernet, power up the modem, away you go.

tucker61 · 08-12-2007, 18:50

did u power down pc router and modem's ? . Change cable then power up modem, wait for all lights to steady, power router up, again wait for lights and then power on pc.

Bridget295 · 08-12-2007, 18:53

Ive tried that before and just now, didn't work either.

tucker61 · 08-12-2007, 18:57

could you try a different cable ? Bypass router for time being

Bridget295 · 08-12-2007, 19:12

Im sorry for the ignorance/stupidity but i dont know what a bypass router is, the problem with my ethernet not giving my internet only the usb cable is that i cant get xbox live lol
Could you explain further please if its not too much trouble =]

on in an hour! · 08-12-2007, 19:19

Quote:

Originally Posted by Bridget295

Im sorry for the ignorance/stupidity but i dont know what a bypass router is, the problem with my ethernet not giving my internet only the usb cable is that i cant get xbox live lol
Could you explain further please if its not too much trouble =]

tucker meant try cabling the modem straight to the PC,thereby by-passing the router.enet cable from modem,straight to computer in other words

Nedkelly · 08-12-2007, 19:47

Which modem do you have ?

Bridget295 · 08-12-2007, 20:23

A motorola surfboard, if that helps

Nedkelly · 08-12-2007, 20:31

If my memory serves me right the surfboard ethernet port has lights on the back of it a orange ad green one do these light up when the ethernet cable is plugged in ?

Bridget295 · 08-12-2007, 20:43

The phone tech people said that, but on ours there is none, and i recently found (bout 10 mins ago) and theyve said that they think weve were given a wrong modem ours was a usb modem and their sending us a ethernet modem, so i think this will work!

thanks for the help

deed02392 · 08-12-2007, 23:18

My router seems to require a specific mac address for me to get on the internet. I have to clone my first computer's mac on my router. Maybe ethernet requires this but USB doesn't, and your xbox hasn't got the right mac the router is looking for. A long shot but there you go :P

Bridget295 · 08-12-2007, 23:21

How do i get the mac address? lol sorry for my stupidity

Nedkelly · 08-12-2007, 23:29

The mac is on the bottom of the modem on a ambit and on the back on a surfboard

deed02392 · 09-12-2007, 03:20

But what I mean was that before it wasn't needing a mac since it was via USB, whereas via ethernet it might. Or maybe nothing that I said, as far as I know i'm the only customer on Virgin who has mac address binding, as my IP is static and it only works with the IP of one computer (which is now broken, good thing I have the mac written down xD)