I'm Through with VIRGIN

[xiao]

i told them

i want to cancle i am not getting wat i am paying for i told them the speeds i get.

i told them i called CS many times, they already sent 3 techs to my home.

last ones said area is oversubscribed, u cant or we cant do anything about it but VM need to imorve their infrostructure.

they said all of them said that i said no the last one.

then they put me on hold

he spoke to a team leader saying one1 called the other day saying the same thing and they put him on 4mb. so we can up ur on 4mb its cheaper....

i got angry, i said i didnt cancle my 8mb connection with bt to downgread i bought 20mb coz the advert said i will get 20mb no mattter how far i live away from the server, which is leading and against the law by advertising standard authority.
i am not i would have never joined if i was going to be put on 4mb

they said well wat u want me to do about it, its over subscribed, it will take a long time till they can put more calbles into the ground.....

i said thats not my concirn how the cables get put in or how long it gets, my concirn is to pay for 20mb and get 20mb.

well what do u want me to do about it they said.

i said u r saying u r not going to help be expect put me on 4mb, so i am not going to waste my time talking to u, so can i talk to ur suprior, he said on please hold...

he came bak saying i got this number here to call, and they can tell me what they are going to do about your area, and if they r going to do anything about your area..

so now i am on hold again for 5 mins or so while he calls that number

still on hold......

they called bak after 30 mins saying well they need to impvoe the server which cost alot of money, and !!!!!"WE VM AGREE THAT WE ARE NOT ABLE TO PROVIDE YOU THE SERVICE WHICH WE SAID WE WOULD AND WHICH YOU PAY FOR"

so we will cancle your service, in 30 days, and you will get that 30 days the 1 month for free.

they offered me 4mb with no contract to try it out

[Mick Fisher]

Result then..

Make sure you get a cancellation confirmation in writing in case they "lose" all records of it and try to keep billing you.

[xiao]

Originally Posted by Mick Fisher

Result then..

Make sure you get a cancellation confirmation in writing in case they "lose" all records of it and try to keep billing you.

ya i could call them 2moro and ask for it

thanx

now i did an other speed test after cancle order

Mon, 19 Nov 2007 18:51:50 GMT

Test 1: 1024K took 14937 ms = 68.6 KB/sec, approx 565 Kbps, 0.55 Mbps
Test 2: 1024K took 101797 ms = 10.1 KB/sec, approx 83 Kbps, 0.08 Mbps
Test 3: 1024K took 52453 ms = 19.5 KB/sec, approx 161 Kbps, 0.16 Mbps
Test 4: 2048K took 66641 ms = 30.7 KB/sec, approx 253 Kbps, 0.25 Mbps

Overall Average Speed = approx 266 Kbps, 0.26 Mbps


LOL
coinsadance maybe? or sabotage? or just proves what their services r like

:P

[Retrovertigo]

I am getting annoyed at responses along the lines of "not everyone is getting a bad service, and that's why they stay".

I think we need to differentiate between people not getting a bad service, and people not knowing the difference.

My cousin has 20meg and he has moaned on occasion that it's very slow. But being an internet newbie, he has no clue about sites like this, or indeed what speed he should be getting.

In my area of Manchester, VM vastly oversubscribed BB and as a consequence I get no more than 600k of an evening now. I don't give a toss that I could get 20meg at 4am in the morning or whatever. That is no use to me. I use my net connection of an evening for various things including Xbox Live (which is now unplayable) so that's when I expect the service that I pay for to be working.

They shouldn't be selling it as (up to) 20meg when during peak times, it seems they can't maintain anywhere near that speed.

Manchester is a bloody big area and that's a heck of a lot of customers either ignorant to what they should be getting (ignorance doesn't excuse the poor speeds - or is it ok to rip people off if they don't know any better?) or know that they are getting ripped off, but are scared of jumping ship in case it's just as bad.

This is about the suppliers either cutting the cost of the service - seeing as they seem incapable of improving it - or being honest about what speed you are likely to get at the times when you actually want to use it. As I say, what use is 20meg to anyone when you need to be an insomniac to take advantage of it.

I hope the gadget show feature at least gets some serious response from VM and the like. But I fear a show like that will only highlight what those of us "in the know" are already aware of.

[xiao]

Originally Posted by Retrovertigo

I am getting annoyed at responses along the lines of "not everyone is getting a bad service, and that's why they stay".

I think we need to differentiate between people not getting a bad service, and people not knowing the difference.

My cousin has 20meg and he has moaned on occasion that it's very slow. But being an internet newbie, he has no clue about sites like this, or indeed what speed he should be getting.

In my area of Manchester, VM vastly oversubscribed BB and as a consequence I get no more than 600k of an evening now. I don't give a toss that I could get 20meg at 4am in the morning or whatever. That is no use to me. I use my net connection of an evening for various things including Xbox Live (which is now unplayable) so that's when I expect the service that I pay for to be working.

They shouldn't be selling it as (up to) 20meg when during peak times, it seems they can't maintain anywhere near that speed.

Manchester is a bloody big area and that's a heck of a lot of customers either ignorant to what they should be getting (ignorance doesn't excuse the poor speeds - or is it ok to rip people off if they don't know any better?) or know that they are getting ripped off, but are scared of jumping ship in case it's just as bad.

This is about the suppliers either cutting the cost of the service - seeing as they seem incapable of improving it - or being honest about what speed you are likely to get at the times when you actually want to use it. As I say, what use is 20meg to anyone when you need to be an insomniac to take advantage of it.

I hope the gadget show feature at least gets some serious response from VM and the like. But I fear a show like that will only highlight what those of us "in the know" are already aware of.

dude just leave VM, i feel librated after knowing they will cancle my service in 30days and to get an appology for not getting wat they said i would get

[slowcoach]

Originally Posted by Retrovertigo

I am getting annoyed at responses along the lines of "not everyone is getting a bad service, and that's why they stay".
--snip--

I just assume they are a plant now. Suddenly there appears to be a lot of new members who get 20Meg around the clock, it's either a coincidence or a plant, and I don't believe in coincidences.

Beware the men in red....

[xiao]

Originally Posted by slowcoach

Beware the men in red....

huh?

[Mick Fisher]

Originally Posted by slowcoach

I just assume they are a plant now. Suddenly there appears to be a lot of new members who get 20Meg around the clock, it's either a coincidence or a plant, and I don't believe in coincidences.

Beware the men in red....

Yup, it's a pretty standard ploy to deal with dissident subs. Small ISP's generally have one "sub" on their Forum who gets excellent service 24/7 and has done since the Company's inception. He is normally the Managing Director but sometimes his (usually only one) support bod steps in when the £1.00 per minute support line goes quiet. This "sub" generally only pops up to respond to a criticising post with the " I get full speed 24/7 so the touble is at your end"

Expect a large ISP to have several, each probably posting under a variety of nyms. When faced with a crisis, like every other week with VM , they likely have reserves to draught in so are forever at the ready to discredit subs complaining of poor service. When you have been around for a while you get wise to the same nyms always responding in exactly the same way. The best thing to do is "plonk" them as they rarely actually help anybody.

[slowcoach]

Originally Posted by xiao

huh?

Microsoft have their "men in black" to do the dirty undercover deeds, it follows that VM will have "men in red" for the same purpose.

[Sirius]

Originally Posted by slowcoach

Microsoft have their "men in black" to do the dirty undercover deeds, it follows that VM will have "men in red" for the same purpose.

What ? no "Men down the pub"

As for members of staff on here i seem to see less and less posting, Some say it due to new restrictions inside VM "they have stopped at least one member that i know of from posting on here" ?. Others say it's down to the fact they have managed to make redundant most of their UK based staff that dealt with broadband.

I think the staff have just had enough of VM and the way it treats its own staff never mind the customers, And have therefor decided to let VM stew in their own selfmade sticky mess .

My speeds are fine during the day and early hours of the night, However they suck at any other times and all weekends.

Broadband what bloody broadband.