Ignorant reporting

[Gary L]

Michael Phillips, BroadbandChoices.co.uk product director, said: “XL customers who have a top advertised speed of 20Mb actually received an average of only 7.6Mb - for which they pay £37 a month.

“Although 38.2 per cent for the XL package is still good in comparison to many ADSL providers, the big disparity between speeds advertised as ‘super-fast’ and the actual speed enjoyed can be seen across other high-speed broadband providers. For example, Sky’s 16Mb customers received only a disappointing 4.6Mb in October

Cable continued to lead ADSL in terms of speed reliability with customers enjoying an average of 52.1 per cent of their advertised speed compared to only 37.7 per cent for ADSL providers.




What he is ignorant to is the fact that cables 20Mb customers are completely different to Sky's 16Mb customers. the cable 20Mb is 20Mb and SKY's 16Mb is a speed that is the maximum they can supply to the very lucky ones, but you are more likely to be able to get around 512k to 12Mb due to it being a copper phone connection.

He has wrote that piece thinking that everyone should get 16Mb from SKY and 24Mb from Bethere and then using that ignorance to do the comparism between cable and adsl.

If he had his facts right he would see that the figures of only 52.1 percent of their advertised cable speed is actually very poor.



http://www.broadbandchoices.co.uk/vi...ot-061107.html

[mrmistoffelees]

Originally Posted by Gary L

Michael Phillips, BroadbandChoices.co.uk product director, said: “XL customers who have a top advertised speed of 20Mb actually received an average of only 7.6Mb - for which they pay £37 a month.

“Although 38.2 per cent for the XL package is still good in comparison to many ADSL providers, the big disparity between speeds advertised as ‘super-fast’ and the actual speed enjoyed can be seen across other high-speed broadband providers. For example, Sky’s 16Mb customers received only a disappointing 4.6Mb in October

Cable continued to lead ADSL in terms of speed reliability with customers enjoying an average of 52.1 per cent of their advertised speed compared to only 37.7 per cent for ADSL providers.




What he is ignorant to is the fact that cables 20Mb customers are completely different to Sky's 16Mb customers. the cable 20Mb is 20Mb and SKY's 16Mb is a speed that is the maximum they can supply to the very lucky ones, but you are more likely to be able to get around 512k to 12Mb due to it being a copper phone connection.

He has wrote that piece thinking that everyone should get 16Mb from SKY and 24Mb from Bethere and then using that ignorance to do the comparism between cable and adsl.

If he had his facts right he would see that the figures of only 52.1 percent of their advertised cable speed is actually very poor.



http://www.broadbandchoices.co.uk/vi...ot-061107.html

20mb is quite obviously not 20mb for a good deal of people who come onto this site.

[Help!!!]

thats why it says up to 20mb when you sign up. Obviously 4-5mb all day everyday is down right rip off but 18-19mb thats pretty good.

[dev]

its what the customer sees tho, and as the adsl prices are the same if you live 1m away or 5km away, the customer still pays for the 16mb connection. if sky can't supply 16mb to someone 5km away, why sell them a connection? why not have a lower tier, say 5mb and sell that to them at 1/3 of the cost of the 16mb?

Originally Posted by dev

its what the customer sees tho, and as the adsl prices are the same if you live 1m away or 5km away, the customer still pays for the 16mb connection. if sky can't supply 16mb to someone 5km away, why sell them a connection? why not have a lower tier, say 5mb and sell that to them at 1/3 of the cost of the 16mb?

VM cant supply 20mbit to people no matter what the distance either, perhaps they shouldnt sell them a connection as well.

[dev]

Originally Posted by TraxData

VM cant supply 20mbit to people no matter what the distance either, perhaps they shouldnt sell them a connection as well.

where its physically impossible to give them 20mbit or where there is too many heavy downloaders to give them 20mbit at any time, no they shouldnt

Originally Posted by dev

where its physically impossible to give them 20mbit or where there is too many heavy downloaders to give them 20mbit at any time, no they shouldnt

Heavy downloaders dont make a difference, if they put too many customers on a UBR, and then everyone being heavy downloaders, does make a difference, but thats VM at fault, not the customers

Not many people do seem to get 20mbit, not even with STM.

[Gary L]

Originally Posted by dev

where its physically impossible to give them 20mbit

they send a config file to the modem for any speed they want. the speeds they do are 2Mb 4Mb and 20Mb. what reason could there possibly be for it to be physically impossible to supply the 20Mb to someone they have sold a 20Mb connection to?

Originally Posted by TraxData

Not many people do seem to get 20mbit, not even with STM.

On what do you base that conclusion exactly ?

[Stuart]

Originally Posted by dev

its what the customer sees tho, and as the adsl prices are the same if you live 1m away or 5km away, the customer still pays for the 16mb connection. if sky can't supply 16mb to someone 5km away, why sell them a connection? why not have a lower tier, say 5mb and sell that to them at 1/3 of the cost of the 16mb?

Apparently Be will not install a service for anyone further than 5.5km from their exchange. Does that count?

[Gary L]

Originally Posted by Paul M

On what do you base that conclusion exactly ?

Are you trolling?

[SOSAGES]

Originally Posted by Paul M

On what do you base that conclusion exactly ?

do u read the forums :P

[Gary L]

Originally Posted by SOSAGES

do u read the forums :P

Obviously not.

Originally Posted by Gary L

Are you trolling?

No, but you are with comments like that, and the one above, give up while you can.

Originally Posted by SOSAGES

do u read the forums :P

Yes thanks, do you ?

If you seriously think that this forum is representative of the whole VM customer base then I think you need to take a break and get some perspective. Our members only represent a small minority, and even then, a lot of members are happy with what they get. To base such a statement on just what you read here is just plain daft. So I'll ask again, on what is the statement based.

[Gary L]

Originally Posted by Paul M

No, but you are with comments like that, and the one above, give up while you can.

WTF?!
It was a stupid comment, when there is plenty of people complaining of not getting anywhere near the 20Mb speeds all over this forum. there is STM that prevents you from getting 20Mb even!