Belkin and Virgin Media

defiantforce · 29-10-2007, 09:59

Hi guys, new to the forums so firstly a hello to everyone =]

I've researched a bit over this forum and haven't found my situation so I was wondering if anyone can help (if I've missed a thread, sorry.)

--
I have;
1x PC [XP SP2]
1x Laptop [XP SP2]
Virgin Media Cable Broadband 2Meg [Phone/TV/Internet]
Belkin Wireless G Cable Router
--

PC connected to the Cable Modem works perfectly, never has latency issues, I can play WoW and FlyFF at the same time without lag.
Bought the Router yesterday because my other half [laptop] needed internet connection. Installed the router, exactly to instructions on the CD, hooked PC up to it and was 'ok'. (Cable Modem into Router, PC into Router via Ethernet) Thought there was a slight speed drop but disregarded it. I connected the laptop, also via Ethernet (it's an older laptop without built in WLAN). This is how we wanted it, for time being, until we buy the proper laptop with wireless (hence buying a wireless capable router). Both PCs could browse the internet at the same time, albeit slowly, so connectivity wasn't an issue.
HOWEVER [this is the fun bit

]
Laptop's MSN Messenger dropped connection constantly. Literally every 2-3 minutes.
PC started doing the same;
WoW was reporting latency of 1500-2100ms (compared to about 110 before router went in)
PC's MSN started dopping as soon as I fired it up.
I thought; maybe it's just because there are two machines using the connection now; so I unplugged the laptop, disconnected it from the router, and expected a speed boost and no more latency issues.
WRONG. The issues remained. After about 10 minutes of this, I got so wound up that I just bypassed the router and went PC-Modem again, and bingo, all issues are gone... Except we're back to square one and the laptop is internet-less.

I'm not exactly a whizz with these things, but a 2MB connection, shared between 2 people, neither of which are using wireless, at 11pm Sunday [to avoid any peak traffic], should not have an issue with playing a game on one, and an MSN Messenger conversation on the other simultaneously, right?

Hoping anyone can advise,
DF

tweetiepooh · 29-10-2007, 11:05

You can try turning off the router's firewall and other services and see if that helps. Switch off wireless on router. If not used, turn it off.

Try swapping a few cables around.

If it looks like it's the router, give Belkin a call. This is a bit like drawing teeth but Belkin devices have (had?) lifetime warrentees so don't let them fob you off. You could check if there is a firmware update for the router though.

defiantforce · 29-10-2007, 11:15

Thanks for the fast reply;
I've tried it with the cable supplied by the VM engineer, and the one packaged witht the Belkin kit, and 2 spares I had lying around but that's all I have at my flat, all gave the same performance.
I haven't had a nosey into the router's config yet, it was fairly late and now I'm at work! I'll turn wireless off when I'm home and update.
Thanks again,
DF

DocDutch · 29-10-2007, 11:33

df, which router is it by belkin (bottom of the unit is the F5D**** number and also a version number) if you can grab those I can see if I can figure out whats happening for ya

defiantforce · 29-10-2007, 11:38

I'll have a look soon as I'm home.
If it helps at all, it was Ãƒâ€šÃ‚Â£39.99 from PC World in Leeds, is a Wireless G (not G+/Mimo/N etc), has just one antenna, 4 LAN ports on the back and one Modem port. Pretty basic looking, about the size of 4 stacked CD jewel cases...
Again, I'll get the exact number as soon as I can have a look.
Ta,
DF

Graham M · 29-10-2007, 11:45

http://www.pcworld.co.uk/martprd/sto...&category_oid=

This one?

defiantforce · 29-10-2007, 11:57

No,
Think it's this one; link
Weirdly enough, I can only see that one on PC World Business? But my link is the right shape and size and has the one antenna so I think it is this one...
Ta,
DF

King Of Fools · 29-10-2007, 12:42

Quote:

Originally Posted by defiantforce

No,
Think it's this one; link
Weirdly enough, I can only see that one on PC World Business? But my link is the right shape and size and has the one antenna so I think it is this one...
Ta,
DF

That will be because the PC World picture is not of the F5D7230uk4 but of the F5D7231uk4. Which one do you have?

defiantforce · 29-10-2007, 12:52

It'll be this one F5D7230uk4, the other one is G+
Ta,
DF

DocDutch · 29-10-2007, 13:20

df, on the bottom would be a version number...with that I probably can see where the issues are if there are any.

defiantforce · 29-10-2007, 14:05

Ok, I'll be home in around... 4 hours. I'll update then!
Thanks for all your help so far everyone!
DF

defiantforce · 29-10-2007, 17:49

Model no; from the bottom of the unit;
F5D7230-4
Cheers guys!
DF

DocDutch · 29-10-2007, 19:43

df, there is a white sticker with a VER.**** number on that....whats that?

defiantforce · 30-10-2007, 15:10

Sorry I didn't get back to you last night - the connection went and it wouldn't come back up whilst attached to the router!
Just a side-note while I'm at work; I'm thinking of upgrading to the next VM package (with 4 or 20mb broadband).. Is it worth it?
Ta,
DF

defiantforce · 31-10-2007, 15:35

Ver number: 7001UK
Does that mean anything to anyone?
In the router configuration I pressed on the update section and it told me there were no updates available for my router (i guess this is firmware?)
Cheers,
DF