Cannot Send Email!

ch33kym0nk3y · 07-08-2007, 09:46

Hello,

I've been trying for ages now to actually send email through Outlook. Even on my home network (NTL) it doesn't work, at a friends house who have NTL too, it still doesnt work!

I just get errors back, that it couldnt connect to the SMTP Server.

This is annoying, because the NTL Webmail is so bad, there is no tools for changing font, its just plain ugly and emails look ugly!!

I have also tried it at work (BT) but still no luck, can anybody assist?

Its ridiculous not being able to send emails from a service we pay for!!!

Mr_love_monkey · 07-08-2007, 09:49

Quote:

Originally Posted by ch33kym0nk3y

Hello,

I've been trying for ages now to actually send email through Outlook. Even on my home network (NTL) it doesn't work, at a friends house who have NTL too, it still doesnt work!

I just get errors back, that it couldnt connect to the SMTP Server.

This is annoying, because the NTL Webmail is so bad, there is no tools for changing font, its just plain ugly and emails look ugly!!

I have also tried it at work (BT) but still no luck, can anybody assist?

Its ridiculous not being able to send emails from a service we pay for!!!

Does it send a test mail?

Are you sure your settings are right?

ch33kym0nk3y · 07-08-2007, 09:55

no, i have sent a test email through the account settings window, but that failed and came back with....

421aamtaout04-winn.ispma (thats all i could see)

I've got the following settings configured:

pop.ntlworld.com - receive
smtp.ntlworld.com - send

it just doesnt want to work!!

7@m3 G33k · 07-08-2007, 10:16

Just a quick thought as I'm stuffing my face with toast and late for work as usual...recently VM started requiring POP3 mail clients to authenticate when sending mail even whilst connected to their own network - I don't use Outlook as a POP3 mail client so off the top of my head I don't know exactly where to change these settings but it may be your answer if you are still receiving incoming mail.

ch33kym0nk3y · 07-08-2007, 10:24

Quote:

Originally Posted by 7@m3 G33k

Just a quick thought as I'm stuffing my face with toast and late for work as usual...recently VM started requiring POP3 mail clients to authenticate when sending mail even whilst connected to their own network - I don't use Outlook as a POP3 mail client so off the top of my head I don't know exactly where to change these settings but it may be your answer if you are still receiving incoming mail.

i tried that, but still comes back with the same errors.

I have read that some ISP's are blocking other ISP providers email thing ma jigs.

But..i'm just not sure why it wouldnt work at home, its annoying!! why should VM have the right to do this, we pay for it!!

7@m3 G33k · 07-08-2007, 11:33

Just to be clear, in Outlook have you checked the tick-box in the box in the E-Mail Accounts dialogue under the Outgoing Mail Server section that says: 'My server requires authentication'? Not: 'Log on using Secure Password Authentication (SPA)' - don't check that. Confusing huh?

(If you are setting up a POP3 mail client on your work PC to connect to your NTL mail account then you will *have* to authenticate on the outgoing mail sever i.e. to send mail.)

Can you post the exact error message? And what version of Outlook are you using? Unlikely cause but what firewall are you using?

Acathla · 07-08-2007, 11:44

is it just when you are sending to the one email address or can you not send to any?

---------- Post added at 11:44 ---------- Previous post was at 11:41 ----------

also make sure that your username is correct try it with the @ntlworld.com (or similair) and without. Over the years I am sure mine has changed!

AntiSilence · 07-08-2007, 12:27

Quote:

Originally Posted by 7@m3 G33k

recently VM started requiring POP3 mail clients to authenticate when sending mail even whilst connected to their own network

Really? I've not noticed. I've not got authentication turned on for my ntlworld email and it still sends ok. That's using Outlook as well.

ch33kym0nk3y · 07-08-2007, 12:35

The server authentication thing has already been ticked and it is the correct one. Username is fine, if it wasnt then it wouldnt receive inbound emails, for the secure authentication its using the same login details as the incoming mail server, so no errors there.

http://s154.photobucket.com/albums/s...nt=outlook.jpg

here is a pic!

AntiSilence · 07-08-2007, 13:08

Make sure you haven't got 'Log on using Secure Password Authentication (SPA)' turned on. I'm still not sure that you need the have the 'My outgoing server (SMTP) requires authentication' turned on, as I've never had that turned on since ntl have only ever let connections on it's network send mail, so it's not required. But having said that, I've just tried it with it turned on, and it doesn't make a difference.

Aragorn · 07-08-2007, 13:21

According to this page, error 421 is 'Command not available'! eg Outlook might be trying to use an SMTP feature not on the ntlworld server!!

Try pulling up a command prompt ('Start','Run', "cmd") and type -
telnet smtp.ntlworld.com 25

if you get a connection, you can try typing -
EHLO
QUIT

That will show whether your computer can get through to NTL's smtp server.

Have you tried using Outlook Express or Thunderbird rather than Outlook?

Ratbiter · 07-08-2007, 13:21

I work on a helpdesk and we had many users calling in saying they could not send E-mails using OUTLOOK, but could send using the Web front mail system we use.

The reason was Microsoft had released an update on the 12th which had forced use to change the smtp port from 587 to 465, after making this change people could once again send E-mails using outlook.

AntiSilence · 07-08-2007, 13:34

Quote:

Originally Posted by Ratbiter

I work on a helpdesk and we had many users calling in saying they could not send E-mails using OUTLOOK, but could send using the Web front mail system we use.

The reason was Microsoft had released an update on the 12th which had forced use to change the smtp port from 587 to 465, after making this change people could once again send E-mails using outlook.

I use Outlook and have not had any problems with email in the last few months.

7@m3 G33k · 07-08-2007, 13:51

Quote:

Originally Posted by AntiSilence

Make sure you haven't got 'Log on using Secure Password Authentication (SPA)' turned on. I'm still not sure that you need the have the 'My outgoing server (SMTP) requires authentication' turned on, as I've never had that turned on since ntl have only ever let connections on it's network send mail, so it's not required. But having said that, I've just tried it with it turned on, and it doesn't make a difference.

Just checked - you're right that it's not required, it's enabled but not mandatory yet

Quote:

Originally Posted by Ratbiter

I work on a helpdesk and we had many users calling in saying they could not send E-mails using OUTLOOK, but could send using the Web front mail system we use.

The reason was Microsoft had released an update on the 12th which had forced use to change the smtp port from 587 to 465, after making this change people could once again send E-mails using outlook.

Have you got a M$ knowledge base ref. for that? I found this which does mention the error code 0x800ccc67.

ch33kym0nk3y · 07-08-2007, 15:07

i use outlook because its nice, its 2007, i use thunderbird at work, but outlook 07 looks better, so i thought i'd make use of it, cant figure out why its not working, i was wondering whether it was anything to do with the NTL>VM change over, but its not :S

stupid thing

---------- Post added at 15:07 ---------- Previous post was at 15:02 ----------

also i am using vista and when i do "telnet smtp.ntlworld.com 25" in command prompt, it doesnt recognise "telnet"