TV On Demand Error 1092

[willas00]

Over the past week since Thursday 5th July ive been getting an error with my TV On Demand, The error code is 1092. I rang Virgin Media Up and they told me its a national error with the tv on demand service. Yet no 1 else i know who is on virgin media is getting this error. There is also nothing on the virgin media website to give any idication as to what is happening. They told me it should be fixed soon and thats all they could say. I rang them up again a few days later to be confronted by someone who could not speak proper english so I had to end the call. I then rang up again and was told there is no update with regards to error 1092. Does any one have any information as to this error? I cant use any of my on demand services!

[KenK]

The main problem with tvod seems to be that VM don't have the faintest clue about how to make it work; 'national error' is just a phrase to get you off the phone. Either they don't know what's wrong with it, or they do know but can't be bothered fixing it. Whichever, it's a bit cheeky to keep advertising it as a "service".

[thetorkshireman]

yes persist and ask what the error is i have rung on various occasions about my problems they say its a local issue and its been going on for 3 days i have had problems since march so this doesnt hold water there trained to give stock answers and hope the problem rectifies itself in time i think a undercover tv team should go into the training workshops for virgin media and see what there being told to tell us and highlight just how big and how many problems are happening on a frequesnt basis with nothing being done to rectify for what ever reasons

[THUNDER1]

i believe most other users who get lock ups and no menus appearing me included for over a week are getting error 1068.

I spent ages last 2 days trying to get a-z for tvod and musicod, on the odd occasion i get a list of items but most of the time it either locks on "waiting" and when i hit blue to cancel i get on demand not available 1068 or get the error box as soon as i hit the menu item..

Naff and still they keep on saying tv when you decide..no no no when VM get their Butts in gear and sort this thing out.

[spankysmagicpian]

Originally Posted by THUNDER1

i believe most other users who get lock ups and no menus appearing me included for over a week are getting error 1068.

I spent ages last 2 days trying to get a-z for tvod and musicod, on the odd occasion i get a list of items but most of the time it either locks on "waiting" and when i hit blue to cancel i get on demand not available 1068 or get the error box as soon as i hit the menu item..

Naff and still they keep on saying tv when you decide..no no no when VM get their Butts in gear and sort this thing out.

That could have been my post. Waste of time. One of VM biggest selling points and it doesn't work - great.

[willas00]

Im really getting hacked of. Another phone call today and the woman reset the box her end and still nothing. Im really unhappy with the services. They should not be advertising to people TVOD if its not working! Ive just had VM put into my name so im a new customer and im not at all impressed. Ive sent an email of complaint to them last week and ive had nothing back yet. Another phone call tomorrow i think to complain down the phone im very annoyed!

[Mick Fisher]

Don't bother phoning CS for a fob off answer, phone retensions and demand some compensation for recieving a reduced/inferior level of service.

[willas00]

Originally Posted by Mick Fisher

Don't bother phoning CS for a fob off answer, phone retensions and demand some compensation for recieving a reduced/inferior level of service.

who are retensions?

[wtaylor82]

I regularly get to 1091 error. I find you just need to be patient with it. I am a big user of on-demand and I get this message all the time. Best bet is load the menu, wait 20 secs, select your option, wait 20 secs, select the letter (slowely not megaly scrolling through). wait 20 secs and select your option.

Works, yes its a pain, but if VM are not going to help what can you do

[gtt]

I've been getting the same problem with VoD. I find that if you keep persisting it usually works, but it can mean cancelling and starting again several times. I haven't bothered reporting it, life is too short to spend on the line telling CS what they already know!

[willas00]

Ive rebooted my box a number of times and it wont come back what so ever. Ive been on the phone to Virgin Media again today and ive been told something diffrent again, This time ive been told error 1092 has been repaired! however some blocks for error 1092 are still broken and are not working. However the person on the phone did say it could be my box it being the wrong type of box and it cant pick up the proper signals. So he brought it up again so im hoping someone will ring me to let me knows what going on but i doubt they will. If not ill give antother reset laters 2night then ring again 2morrow if it dont work and moan about it yet again! im not giving in on this and i expect some kind of discount or something on the next bill!

Im not paying the full price for a service im not getting!

Also found this http://status-cable.virginmedia.com/...?ticket=510904

So I will keep an eye out on the status

[Jade]

All the On Demand services are quite frankly crap at the moment. According to CS the engineers have been working on this since last week (or perhaps even longer than that depending on where you live!). Trying to rent movies, see Catch Up TV or using Virgin Central is an absolute stab in the dark right now. I've lost track of the amount of error codes I've encountered. Not only that they STILL have not resolved the red button issue. More often than not you have to reboot the box every time you want to use the bloody red button. Other issues they have not resolved is the quite frankly irritating loss of dialogue so its a case of "guess what the hell they said". Absolutely pathetic.

I currently have an episode of Medium that funnily enough didn't record and only shows up as 0:00. I've deleted it upteen times but every time I come back to the box whether its been on standby or left for a while it comes back. I have the series link for Medium but for some reason on Sunday just gone it recorded the same episode twice!

This on top of the dispute with Sky is really not helping my patience. The bottom line is that I want the channels back and I am particularly miffed that VM have decided "on our behalf" that they are not value for money. My husband who is a Liverpool fan (I'm ManU so you can imagine the rivalry!) is spitting feathers that Setanta costs £15.00 with VM but with Sky its £9.99. Since I pay the bill I've refused to add it as I don't think its value for money but now they've teamed up with Liverpool he is almost beside himself. Why should cable customers spend £5.00 more a month for Setanta?

We pay a lot of money for something that quite frankly has far too many bugs/unresolved issues. When it comes to deciding something is not value for money VM need to look to bring their own house into order.

[willas00]

Every time your ring VM about a fault the 1st thing your told is: If your expierencing problems with your services one thing you can do is unplug your set top box or modem if internet for 30 seconds then plug it back in. This often resolves problems as it reboots the equipment.

To me that tells me they expect the problems!

They need some decent equipment!!!

[Mick Fisher]

Originally Posted by willas00

Every time your ring VM about a fault the 1st thing your told is: If your expierencing problems with your services one thing you can do is unplug your set top box or modem if internet for 30 seconds then plug it back in. This often resolves problems as it reboots the equipment.

To me that tells me they expect the problems!

They need some decent equipment!!!

In order just to be able to use my VM DTV service since the VM EPG update I find I HAVE to reboot my STB every day. I am disabled so this is a great chore. I use a mechanical plug in timer to do the job for me.

Yes they do need some decent equipment but the root of the trouble is their DTV platform is pants. I heard the problem is compounded by the Liberate middleware software they use.

As for the Retentions Dept, next time you ring up to get your dose of FOB, instead of ending the call and getting all stressed out, ask to be transferred to Retentions. Explain the problems you are having with your DTV and CS to the Agent. Mention that you feel it is unacceptable, that you are at the end of your tether and see what he can do or suggest. Hopefully he will take steps to resolve your issues or arrange for a mutually acceptable discount to be applied that will last untill your services are brought to an acceptable level.

Hitting arrogant companies who deliver sub standard products or services in the pocket by demanding discounts or walking is the only way to get them to take any notice.

[spankysmagicpian]

Originally Posted by Jade

All the On Demand services are quite frankly crap at the moment. According to CS the engineers have been working on this since last week (or perhaps even longer than that depending on where you live!). Trying to rent movies, see Catch Up TV or using Virgin Central is an absolute stab in the dark right now. I've lost track of the amount of error codes I've encountered. Not only that they STILL have not resolved the red button issue. More often than not you have to reboot the box every time you want to use the bloody red button. Other issues they have not resolved is the quite frankly irritating loss of dialogue so its a case of "guess what the hell they said". Absolutely pathetic.

I currently have an episode of Medium that funnily enough didn't record and only shows up as 0:00. I've deleted it upteen times but every time I come back to the box whether its been on standby or left for a while it comes back. I have the series link for Medium but for some reason on Sunday just gone it recorded the same episode twice!

This on top of the dispute with Sky is really not helping my patience. The bottom line is that I want the channels back and I am particularly miffed that VM have decided "on our behalf" that they are not value for money. My husband who is a Liverpool fan (I'm ManU so you can imagine the rivalry!) is spitting feathers that Setanta costs £15.00 with VM but with Sky its £9.99. Since I pay the bill I've refused to add it as I don't think its value for money but now they've teamed up with Liverpool he is almost beside himself. Why should cable customers spend £5.00 more a month for Setanta?

We pay a lot of money for something that quite frankly has far too many bugs/unresolved issues. When it comes to deciding something is not value for money VM need to look to bring their own house into order.

Nothing more to add Jade