Constant time outs.

welshbhoy · 14-06-2007, 14:07

My modem keeps timing out. Over the past two weeks or so my BB is connected fine then all of a sudden pages stop loading, nothing responding, internet, email, torrents, nothing.

I have to keep unplugging the modem, I leave it for a minute or so, unplug the router and restart the PC. Whilst PC is restarting I plug the modem back in and wait until the ready light has stopped blinking. I then plug the router in so that the enet light is constant, then the PC has restarted and connection is resumed.

Before anyone tells me it's the router..it's not. I have had the ethernet cable going straight to the PC from the modem, bypassing the router and I still have the problem. It's getting to be a real pain in the bum. It seems the connection goes at times when I need it, about to bid on Ebay in the last few seconds of an auction and the connection goes.

Can anyone advise on a possible fix or should I just ring VM. The thing is I don't like the call centres in India. The last time I had to ring tech support and went to India the woman accused me of lying about the technical fault.

I am in Newport Gwent and check the status page on a regular basis so I know it's not a status problem.

cheers in advance.

By the way. I'm on 20mb, but my speeds are shocking, Since the upgrade in speed I have not peaked at anything over 8mb.

Thu, 14 Jun 2007 14:09:24 GMT

1st 512K took 625 ms = 819.2 KB/sec, approx 6750 Kbps, 6.59 Mbps
2nd 512K took 734 ms = 697.5 KB/sec, approx 5747 Kbps, 5.61 Mbps
3rd 512K took 735 ms = 696.6 KB/sec, approx 5740 Kbps, 5.61 Mbps
4th 512K took 703 ms = 728.3 KB/sec, approx 6001 Kbps, 5.86 Mbps

Overall Average Speed = approx 6060 Kbps, 5.92 Mbps

Mick Fisher · 14-06-2007, 14:20

What model modem are you using?

welshbhoy · 14-06-2007, 14:58

Quote:

Originally Posted by Mick Fisher

What model modem are you using?

It's an NTL:250. I've only had it about 12 months, upgraded from a Teryon modem which I had had for about 8-9 years.

welshbhoy · 15-06-2007, 11:55

Quote:

Originally Posted by welshbhoy

My modem keeps timing out. Over the past two weeks or so my BB is connected fine then all of a sudden pages stop loading, nothing responding, internet, email, torrents, nothing.

I have to keep unplugging the modem, I leave it for a minute or so, unplug the router and restart the PC. Whilst PC is restarting I plug the modem back in and wait until the ready light has stopped blinking. I then plug the router in so that the enet light is constant, then the PC has restarted and connection is resumed.

Before anyone tells me it's the router..it's not. I have had the ethernet cable going straight to the PC from the modem, bypassing the router and I still have the problem. It's getting to be a real pain in the bum. It seems the connection goes at times when I need it, about to bid on Ebay in the last few seconds of an auction and the connection goes.

Can anyone advise on a possible fix or should I just ring VM. The thing is I don't like the call centres in India. The last time I had to ring tech support and went to India the woman accused me of lying about the technical fault.

I am in Newport Gwent and check the status page on a regular basis so I know it's not a status problem.

cheers in advance.

By the way. I'm on 20mb, but my speeds are shocking, Since the upgrade in speed I have not peaked at anything over 8mb.

Thu, 14 Jun 2007 14:09:24 GMT

1st 512K took 625 ms = 819.2 KB/sec, approx 6750 Kbps, 6.59 Mbps
2nd 512K took 734 ms = 697.5 KB/sec, approx 5747 Kbps, 5.61 Mbps
3rd 512K took 735 ms = 696.6 KB/sec, approx 5740 Kbps, 5.61 Mbps
4th 512K took 703 ms = 728.3 KB/sec, approx 6001 Kbps, 5.86 Mbps

Overall Average Speed = approx 6060 Kbps, 5.92 Mbps

Can anyone help???

r00t · 15-06-2007, 12:10

http://192.168.100.1/ user name root & password root.

Post your downstream power & snr and your upstream power.

welshbhoy · 15-06-2007, 19:27

Quote:

Originally Posted by r00t

http://192.168.100.1/ user name root & password root.

Post your downstream power & snr and your upstream power.

Thanks m8.

Here you go

Downstream Receive Power Level : 2.7 dBmV

Downstream SNR : 38.4 dB

Upstream transmit Power Level : 47.0 dBmV

r00t · 15-06-2007, 19:54

Not the greatest, but not bad either. I'd call TSC mate, remove ya router first though eh

welshbhoy · 15-06-2007, 20:07

Quote:

Originally Posted by r00t

Not the greatest, but not bad either. I'd call TSC mate, remove ya router first though eh

Will do m8. Cheers.