4 months and virgin still havent sorted my problem!!! serial key needed please :)

[NTLVictim]

Originally Posted by jcardiff

it doesn't matter whether its private or business as the law is the same for both, there have been people prosecuted for taping others that were not business related, the law is mainly to protect individuals not companies according to ofcom

Because the recording has then been relayed to a "third party".

"there have been people prosecuted for taping others"...To prosecute someone for this offence, you have to have knowledge, or to have been given knowledge that the recording exists...hence, the "third party" clause.

[on in an hour!]

Originally Posted by karl.othen

My problems all started off when virgin engineers came to take away my dads set top box after he canceled his contract with them, rather than just take the set top box they decided to take my cable modem away too!
Now, i pay for this on a seperate account and have been told that i can continue to use my ntl/virgin media conection regardless of the fact that the house has no set top box.
All in all i took me nearly 3 months to get through to virgin customer services, as i have a busy life i could only spend a max of upto 45 mins on hold most days, not the 90mins it took for me to finaly get through to them after the 11 week of trying!
When i finaly got through i had to tell 9 different people the same dam story and by the time i was put on hold for the 10th person i was put back to the automated service you get when you first phone up cust services, oh by the way the 8th person had the cheek to test my line and tell me i have a modem conected and an acctive internet conection, god i could of lost my temper BIG time with him
Week 12 i finaly got through to some one who was prepared to send me a modem and within 2 days i got it BUT they didn't send me my pin or serial key GRRRRRRRRRRR!!!!!!! and so the struggle continues and i have been trying to contact them for another 3 weeks to try and get a serial key and pin to acctivate the modem!

if any one has any knowledge of where to obtain a serial key and or pin to acctivate my new modem, could they please shed some light.
thanks in advance karl

if its registration website you are at asking for the serial key try: ntl-ct8-cj486..not sure if this is what you want though

[jcardiff]

Originally Posted by NTLVictim

Because the recording has then been relayed to a "third party".

"there have been people prosecuted for taping others"...To prosecute someone for this offence, you have to have knowledge, or to have been given knowledge that the recording exists...hence, the "third party" clause.

my partner is a solicitor and while she has never had a case of this nature she has colleagues who have had similar cases, it doesnt matter whether you pass it on to a third party or not the part that is illegal is taping a conversation without prior notice to both people, even the police need authorisation to record telephone conversations.
it is legal only with permission of both parties or with a court order.
However the fact is if you say you are taping the conversation because of prior problems I doubt the person on the other end would object.

either way good luck

[Chicken]

Do virgin do like NTL used to do and actually give you permission to record the calls? When you rang them the answer messages used to say "This call may be recorded...".

[Nedkelly]

I wonder if he got the problem sorted after on in a hour gave hom a the serial key ?