Shocking Service From Virgin Media

[Spitfire12]

As i Was unhappy with the Service VM were Giving to me..I Cancelled all my 3 services as of Last Friday.. The Girl said we would have to do a 30 day cancelling period and i agreed...

I Rang late Friday becuase my Net was not working...The India Girl said Theres Maintance in your ares..would be fixed Saturday 6:30PM....Saturday 6:30 Came...No internet...So i Rang....Your Modem's MAC is being denied access to our network sir..Ill put you thorugh Customer Service (This was at 7:30pm ) I get Disconnected while being transfered This Happened 7 Times... They Have no Techical Support to be able to tuen on a Modem it Seems at Weekends ?!?!?!?!?!

I Rang Back on Sunday and they say Customer Service is Closed and nothing can be done....So Theres 3 Days without Net...I Rang Back to Day And within 5 Times it was all Sorted...28 Days until i Leave VM

Now My BT Line is going live next week....Need a New ISP...Recommend one Please Unlimited DL

Originally Posted by Spitfire12

As i Was unhappy with the Service VM were Giving to me..I Cancelled all my 3 services as of Last Friday.. The Girl said we would have to do a 30 day cancelling period and i agreed...

I Rang late Friday becuase my Net was not working...The India Girl said Theres Maintance in your ares..would be fixed Saturday 6:30PM....Saturday 6:30 Came...No internet...So i Rang....Your Modem's MAC is being denied access to our network sir..Ill put you thorugh Customer Service (This was at 7:30pm ) I get Disconnected while being transfered This Happened 7 Times... They Have no Techical Support to be able to tuen on a Modem it Seems at Weekends ?!?!?!?!?!

I Rang Back on Sunday and they say Customer Service is Closed and nothing can be done....So Theres 3 Days without Net...I Rang Back to Day And within 5 Times it was all Sorted...28 Days until i Leave VM

Now My BT Line is going live next week....Need a New ISP...Recommend one Please Unlimited DL

Well you need to know whats in your exchange.

Go HERE

Put your number in and that will tell you your line distance and whats in the exchange. Line distance will be line of site so you will need to add at least 1 km more to that.

[jcw00]

Originally Posted by Bill C

Well you need to know whats in your exchange.

Go HERE

Put your number in and that will tell you your line distance and whats in the exchange. Line distance will be line of site so you will need to add at least 1 km more to that.

The line distance needs to be doubled !! The straight line distance should NOT be used to measure what speed you could get. I have had a brand new line installed by BT, and the distance is 7.5km as confirmed by the engineer. This websites shows 3.04Km.

Originally Posted by jcw00

The line distance needs to be doubled !! The straight line distance should NOT be used to measure what speed you could get. I have had a brand new line installed by BT, and the distance is 7.5km as confirmed bu the engineer. This websites shows 3.04Km.

I can only give out information that was given to me. I had a similar problem but i will not quote all that here or i will be accused of anti ADSL postings

what speed do you get on 7.5 km ?

[LiamTG]

If BE are in your area matey got with them. I had them before I got cable and their customer service is brill and quick, albeit via emails etc and the internet was bostin!!!!

LTG

[jcw00]

Originally Posted by Bill C

what speed do you get on 7.5 km ?

They quoted a max of 512Kb. Went with Telewest and have had 2Mb all day every day since install, no drop in speed what so ever.

[ukxenon]

i would drop the phone and drop there CRAPY excuse for a tv service and stick with the BB at 7.5KM from the exchange it will be bad for you

Originally Posted by ukxenon

i would drop the phone and drop there CRAPY excuse for a tv service and stick with the BB at 7.5KM from the exchange it will be bad for you

Good Call

[Spitfire12]

BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale SDSL
Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Tiscali LLU
Orange LLU (Formerly Wanadoo)
Virgin Media (cable)
21CN PSTN migration due Jan-Mar 2009

According to BT Wholesale, your line should be able to support a 4Mbps or greater ADSL connection via ADSL Max.

You are approximately 2.61km from the exchange (straight line distance).

Does The Above Mean i Can Aslo get AOL ( U Need LLU For Them ) But it Don't Say it on the List...

Originally Posted by Spitfire12

BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale SDSL
Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Tiscali LLU
Orange LLU (Formerly Wanadoo)
Virgin Media (cable)
21CN PSTN migration due Jan-Mar 2009

According to BT Wholesale, your line should be able to support a 4Mbps or greater ADSL connection via ADSL Max.

You are approximately 2.61km from the exchange (straight line distance).

Does The Above Mean i Can Aslo get AOL ( U Need LLU For Them ) But it Don't Say it on the List...

Aol is now owned by Opel telecom aka Talk Talk (car phone Warehouse) What a combination

[Spitfire12]

So AOL Gone Rubbish ???

What about bethere? They Good ?

[ukxenon]

BE are supposed to be good BUT again you are 7.5KM from the exchange and i am sure you would be better of with VM BB

[Spitfire12]

Originally Posted by ukxenon

BE are supposed to be good BUT again you are 7.5KM from the exchange and i am sure you would be better of with VM BB

They Won't Fix my Fault Mate

[Zee]

You wont really find many ISPs out there with a service like Virgin Media (a good service) you could try Sky Broadband Max (16Mb) or Be Unlimited (24Mb)

[Spitfire12]

what speed do you get on 7.5 km ?[/QUOTE]

I Take it The Nearer u Are to the exchange the Faster u go ?