Connection Problems

[novacrsh]

Having problems connecting to certain websites - this forum and google seem the only two that seem to be ok - Trying to check the Virgin status page but that has a loading error - im in the LU7 area... anyone else getting the same problem?

Cant connect to virgin Newsgroups server also.

[KBHammer]

Same in AL4, majority of sites won't load.

[novacrsh]

any people able to confirm virgin network status?

[helmutcheese]

broadband dial up e-mail news pwp web selfcare



current issues

Ticket Number Status Description Customers Affected Date Modified
475132 Opened
Loss of TV & BBI DY9 Stourbridge
Broadband Internet, Digital TV
20/05/2007 14:47

475125 Opened
Loss of TV & BBI DY8 Stourbridge
Broadband Internet, Digital TV
20/05/2007 14:27

475111 Opened
Loss of Internet / Interactive -Thornton Heath CR7
Broadband Internet, Digital TV
20/05/2007 13:32

475102 Opened
Loss of All Services - Horley RH6
Broadband Internet, Analogue TV, Digital TV
20/05/2007 13:03

472359 Updated
Slow Internet Speeds in Yorkshire
Broadband Internet
20/05/2007 12:14

474734 Updated
Loss of All Services - London NW1
Broadband Internet, Dial Up Internet, Telephone, Analogue TV, Digital TV
20/05/2007 12:13

474592 Updated
Loss of digital TV and Internet - Birmingham B32
Broadband Internet, Analogue TV, Digital TV
20/05/2007 08:24

474538 Updated
Loss Of Internet - North East NE31
Broadband Internet
19/05/2007 21:36


today's maintenance

no maintenance scheduled for today

[novacrsh]

thank you - nothing about this area - strange - seems to be very on and off

[helmutcheese]

NP

[Spurs007]

Originally Posted by KBHammer

Same in AL4, majority of sites won't load.

Same in AL2. Most sites not loading, strangely downloads working full speed for a change!

[helmutcheese]

DNS issues, try a proxy, PIA I know, 56k loads pages faster when that happens, if the pages dont time out that is.

[rmwebs]

Also in the AL4 area, very limited connectivity, slow speeds and can only get on a selected few sites. Connections to France and Germany seem fine however there is very little connectivity to many parts of USA from my end.

I wouldn't be surprised if it had something to do with the NTL branded greenbox that has been forced open just around the corner from me (Barnfield Road/Sandpit Lane).

Anyone got any info out of Virgin about the issue?

[awesometeeth]

151 says issues in st.albans and luton area, al7 lu2 or something

[helmutcheese]

YOU should really do that yourself, if you know there is a Green Box lying wide open FFS give them a call, esp if its in your area and affecting you, I know for a fact they will come out A.S.A.P to it.

[rmwebs]

Originally Posted by helmutcheese

YOU should really do that yourself, if you know there is a Green Box lying wide open FFS give them a call, esp if its in your area and affecting you, I know for a fact they will come out A.S.A.P to it.

They have been out before....its been reported before, its been like it for around 8 months, how nobody has ripped out the cables until now I don't know. I'm not going to phone their premium rate support if they cant be bothered to simply come and put as new lock on the door!

[helmutcheese]

Hmm, the call is free on 150 and use menus

[rmwebs]

I'm guessing 150 is for Virgin phonelines only, correct? I am on BT for the phone.

[helmutcheese]

BTW I passed on the above Green Box issue but due to lack on info cant do much, the woman on the free call to 150 option 3 then 3 told me its a fault and to tell you to freephone faults using same menu system and give more details of area, she stated it will not be India you will talk to.

Edit, I can get you a free number from any landline 1min.

Edit2, Can only get this and its a local number:

Faults & Broadband support
If you are calling from a BT or other landline: 0845 454 1111
If you are calling from a Virgin Media landline: 151 (FREE)

As its not your fault ask them for a credit towards your next bill, they will probably give you £5 or £10 for your help.