how about we start a campaign to let VM know that we DONT LIKE SHAPING

[popper]

Originally Posted by jcuk

broadband wise, id still say vm would get my vote, would be nice to see some price drops, but hey they havent changed their broadband price (ex telewest regions) since i got my broadband well over 4-5 years ago.

thats a totally seperate matter though, the long time users understand the reasoning for that in that NTL:tw would up the speeds to compensate ,not as fast as people would like but still it happened.

however now that VM are on the lanscape, things have changed, and it appears that this traffic shaping has become part of the means by which the new faces will up the ARPU at least expense to VM, they dont seem to realise why people were ready to pay the higher rates or perhaps as their americans they think that the british will just sit back and take it.

we could talk about how they might better up the ARPU and increase userbase and i beleave there a some good ways to do that,but thats perhaps OT for this thread.

[dontpannic]

Originally Posted by Mr Angry

You're, erroneously, assuming that I may be one of the 5%. I'm afraid you're wrong - so I'll pass on your "Come on...I'm waiting" game if you don't mind.

So if you are not one of the 5% why are you so uptight about STM?

What I mean is that I will believe that VM are advertising incorrectly if you, or any other member, has been cut off of the VM broadband for downloading more than 3 gigs during peak hours. Only then will I start worrying about STM.

In my opinion, people are over-reacting about this, the same way we're all going to die in our beds if we keep on driving petrol cars. I'm out on this one, I've said all I've got to say, and I'm going to stop defending the masses. *If* VM Broadband is as bad as a few of you are saying tell me:

Why they've been voted best consumer IP?
Why Broadband customer churn is only 1.6%?
Why VM have got 4 million broadband customers?

---------- Post added at 13:22 ---------- Previous post was at 13:21 ----------

Originally Posted by popper

thats a totally seperate matter though, the long time users understand the reasoning for that in that NTL:tw would up the speeds to compensate ,not as fast as people would like but still it happened.

however now that VM are on the lanscape, things have changed, and it appears that this traffic shaping has become part of the means by which the new faces will up the ARPU at least expense to VM, they dont seem to realise why people were ready to pay the higher rates or perhaps as their americans they think that the british will just sit back and take it.

we could talk about how they might better up the ARPU and increase userbase and i beleave there a some good ways to do that,but thats perhaps OT for this thread.

How on earth are VM American? Virgin is owned by Richard Branson last time I looked. A guy born and bred in the UK...?

[PC_Arcade]

Why they've been voted best consumer IP?

Because that was before they introduced this throttling

Why Broadband customer churn is only 1.6%?

Because they throw discounts around like it's going out of fashion in order to keep customers

Why VM have got 4 million broadband customers?

Because they used to have a great product and people are lazy when it comes to switching, also in some areas the choice is NTL or nothing (or such slow ADSL speeds that it might as well be nothing)

[popper]

Quote:
Originally Posted by dontpannic
The broadband is still UNLIMITED, you are just suffering a speed limit if you download too fast.

Originally Posted by Mr Angry

Good God! It's catching!

its the latest Virgin Media broadband virus Mr A, didnt you get the memo....

[prawncocktail]

Originally Posted by PC_Arcade

Because they used to have a great product and people are lazy when it comes to switching, also in some areas the choice is NTL or nothing (or such slow ADSL speeds that it might as well be nothing)

id have to disgree here, there is always a choice, you can choose not to have something at all...everything is fantastic until something better comes along and then that thing that was fantastic is now not so good even though it hasnt really changed

[dontpannic]

Originally Posted by PC_Arcade

Because that was before they introduced this throttling

Rubbish. Why should something that will affect 5% of users affect the broadband quality? If anything it will make it better!

Because they throw discounts around like it's going out of fashion in order to keep customers

Do they? To how many of thier customers? Exactly? If it were all 4 million of them I don't think I'd be going home to a VM connection tonight...

Because they used to have a great product and people are lazy when it comes to switching, also in some areas the choice is NTL or nothing (or such slow ADSL speeds that it might as well be nothing)

So you would put up with something thats rubbish just because you couldn't be bothered to switch providers? Do me a lemon!

It isn't cable or nothing. ADSL is available to quite a large proportion of the UK, Dial-up is available to all telephone lines, satellite broadband is available to 98% of the UK, so there are always alternatives should you wish to switch.

[popper]

Originally Posted by dontpannic

Unlimited means you can download as much as you like, no?

VM ARE NOT STOPPING YOU DOWNLOADING DATA

NO 'Unlimited' means within the limits of the VM/user contracted speeds and always has,
both partys understand that concept.

before the traffic shaping came online you could within reason (except Mr A and other reports here) download the full amount within your contracted speed at peak times, now that traffic shaping is here you cant, as your restricted to half that contracted amount in peak times if you see fit to use your contracted speed/traffic to its full.

how is getting half the amount of traffic in the given timeframe not restricting or limiting your ability to access the full contracted speed.

[Ignatius]

Originally Posted by PC_Arcade

If you go to www.paessler.com and download PRTG Traffic Grapher, go into your modems homepage and set snmp to an unused ip and pick a password

Put the same ip and password into PRTG and you should be good to go, just monitor the uplink port

Sounds good. I'll take a look at it tonight.

Thanks

[dontpannic]

Originally Posted by popper

NO 'Unlimited' means within the limits of the VM/user contracted speeds and always has.

before the traffic shaping came online you could within reason (except Mr A and other reports here) download the full amount within your contracted speed at peak times, now that traffic shaping is here you cant, as your restricted to half that amount in peak times if you see fit to use your contracted speed/traffic to its full.

how is getting half the amount of traffic in the given timeframe not restricting or limiting your ability to access the full contracted speed.

No no no no no no no no no no no no no no no no no no no no no no no no.

Virgin Media ONLY ADVERTISE UNLIMITED DOWNLOADS, Always have, do, and always will. You are not being cut off when you hit the "cap", you are being limited. NOT CUT OFF, hence Virgin are not in the wrong!!!!!

[PC_Arcade]

Rubbish. Why should something that will affect 5% of users affect the broadband quality? If anything it will make it better!

It's not rubbish, they won that BEFORE they introduced this. We'll see if they win it next time

Do they? To how many of thier customers? Exactly? If it were all 4 million of them I don't think I'd be going home to a VM connection tonight...

I don't know how many, but I do know that every time I've ever complained, or threatened to leave / downgrade I get offered discounts, and from reading on the forums I know I'm not alone.

So you would put up with something thats rubbish just because you couldn't be bothered to switch providers? Do me a lemon!

Well, I'm still with Barclays LOL

It isn't cable or nothing. ADSL is available to quite a large proportion of the UK, Dial-up is available to all telephone lines, satellite broadband is available to 98% of the UK, so there are always alternatives should you wish to switch.

The problem is that, certainly in my case, and I would imagine I'm not the only person in the country, who are too far away from the exchange to get any decent speeds from ADSL, I'm not allowed a satellite dish as part of the conditions of the area where I live and as for Dial-up - it's 2007 LOL

It's not that there's NO choice, but there's no viable choice.

[dontpannic]

Originally Posted by PC_Arcade

It's not rubbish, they won that BEFORE they introduced this. We'll see if they win it next time

I meant its rubbish that traffic shaping will affect this.

I don't know how many, but I do know that every time I've ever complained, or threatened to leave / downgrade I get offered discounts, and from reading on the forums I know I'm not alone.

Since when have all the VM broadband subscribers in the UK registered on these forums?

Well, I'm still with Barclays LOL

Good point. Can't argue with that

The problem is that, certainly in my case, and I would imagine I'm not the only person in the country, who are too far away from the exchange to get any decent speeds from ADSL, I'm not allowed a satellite dish as part of the conditions of the area where I live and as for Dial-up - it's 2007 LOL

Fair enough

It's not that there's NO choice, but there's no viable choice.

But there is a choice there, if you were really that much against VM you don't have to stick with them.

[Mr Angry]

Originally Posted by dontpannic

Rubbish. Why should something that will affect 5% of users affect the broadband quality? If anything it will make it better!

There are countless posts that show that the action being taken against the supposed 5% is having no discernable positive affect on many users of these forae since its implementation. In fact, quite the opposite.

Originally Posted by dontpannic

Do they? To how many of thier customers? Exactly? If it were all 4 million of them I don't think I'd be going home to a VM connection tonight...

We are talking about a company here who have, and I quote, "no idea" of how many cloned modems there are currently drawing on their network resource. Think yourself lucky you have a connection at all.

Originally Posted by dontpannic

So you would put up with something thats rubbish just because you couldn't be bothered to switch providers? Do me a lemon!

Why should it be allowed to become rubbish in the first place? Because of a providers greed for custom and marketshare when there is already evidence suggesting that its current infrastructure is incapable of achieving what they maintained it would?

Simon Duffy - Chief Executive Officer August 8th 2005:

“Anyone signing up to ntl Broadband today can look forward to surfing at 10Mb in the near future."

Really Simon? Now that's interesting.

Originally Posted by dontpannic

It isn't cable or nothing. ADSL is available to quite a large proportion of the UK, Dial-up is available to all telephone lines, satellite broadband is available to 98% of the UK, so there are always alternatives should you wish to switch.

You are entirely, and probably intentionally, missing the point. In common parlance it is referred to as having been "sold a pup", "moving the goalposts" etc etc.

[PC_Arcade]

I'm not "that much against VM", as to whether it's rubbish about this issue affecting them being voted best consumer ISP, we'll see next year when they either win or don't.

As for the ridiculous "Since when have all the VM broadband subscribers in the UK registered on these forums?" comment, I think I'll ignore that as it's in no way a counter to what I said.

I've not threatened to leave over this, in all honesty it probably will affect me every now and again (big xbox360 demos will tip me over I'm sure), but it's not a big enough issue to leave VM over.

I did leave NTL over their capping fiasco though (and came back when they dropped it) and I would be prepared to do so again if this affects me hugely

[danielf]

Originally Posted by dontpannic

No no no no no no no no no no no no no no no no no no no no no no no no.

Virgin Media ONLY ADVERTISE UNLIMITED DOWNLOADS, Always have, do, and always will. You are not being cut off when you hit the "cap", you are being limited. NOT CUT OFF, hence Virgin are not in the wrong!!!!!

I'm sorry, but the difference between unlimited downloads and unlimited broadband is one that appears to be clear only to the VM top brass. Ask your average bloke in the street, and he would think they are the same.

---------- Post added at 14:08 ---------- Previous post was at 14:06 ----------

Originally Posted by Mr Angry

There are countless posts that show that the action being taken against the supposed 5% is having no discernable positive affect on many users of these forae since its implementation.

Actually, it would appear their affect is very much influenced by this

[jcuk]

whats the difference between unlimited downloads & unlimited broadband.

for a start if you asked your average bloke what the difference was he would think, whats unlimited broadband for a start? ive yet to see a company say, AND WE OFFER YOU UNLIMITED BROADBAND TOO!

or i might be wrong :\

anyway, its Unlimited* Broadband :P