22-04-2007, 10:44
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#1
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Inactive
Join Date: Apr 2007
Location: Leeds, West Yorks.
Age: 40
Services: TV Package (M)
BB Package (XL)
Posts: 23
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2Mb - 10Mb How Long?
Hey, carrying on from my previous thread about the fact I was on 2Mb instead of 10Mb I gave customer services a phone last night and changed the package over, The bloke on the phone said it would be update straight away this hasn’t happened and its being nearly 12Hrs, I'm know as very inpatient 
How long does the change from 2Mb to 10Mb Take???
Thanks.
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22-04-2007, 10:46
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#2
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Inactive
Join Date: Nov 2006
Posts: 2,939
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Re: 2Mb - 10Mb How Long?
Have you reset the modem? If you have and you're still on 2Mb I would ring them again. 
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22-04-2007, 10:48
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#3
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Inactive
Join Date: Mar 2007
Posts: 378
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Re: 2Mb - 10Mb How Long?
Should take a max of 2 days, and should start from 12.00 AM Midnight.
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22-04-2007, 10:56
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#4
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Inactive
Join Date: Apr 2007
Location: Leeds, West Yorks.
Age: 40
Services: TV Package (M)
BB Package (XL)
Posts: 23
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Re: 2Mb - 10Mb How Long?
Quote:
Originally Posted by Nikesh
Have you reset the modem? If you have and you're still on 2Mb I would ring them again. |
Yep the Modem was turned off all night and still sync @ 2 Mb 
Quote:
Originally Posted by TaiLZS
Should take a max of 2 days, and should start from 12.00 AM Midnight.
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2 Days  bah looks like I’ll have to sit it out then,
Thanks for the quick replies appreciated.
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22-04-2007, 10:57
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#5
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Inactive
Join Date: Nov 2006
Posts: 2,939
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Re: 2Mb - 10Mb How Long?
Quote:
Originally Posted by TaiLZ
Should take a max of 2 days, and should start from 12.00 AM Midnight.
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Really? I thought it was just as soon as they send the signal...
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22-04-2007, 10:59
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#6
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Inactive
Join Date: Mar 2007
Posts: 378
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Re: 2Mb - 10Mb How Long?
Quote:
Originally Posted by Nikesh
Really? I thought it was just as soon as they send the signal...
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When i upgraded, they told me it will take effect from midnight on that day, didn't happen, happened on midnight at 00.02 on the next day 
It is when they send the signal, but they sent it at midnight.
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22-04-2007, 11:02
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#7
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Inactive
Join Date: Jul 2005
Location: Plymouth
Age: 37
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
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Re: 2Mb - 10Mb How Long?
When we last upgraded, it was done before we had even put the phone down
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22-04-2007, 11:11
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#8
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Inactive
Join Date: Apr 2007
Location: Leeds, West Yorks.
Age: 40
Services: TV Package (M)
BB Package (XL)
Posts: 23
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Re: 2Mb - 10Mb How Long?
Quote:
Originally Posted by janipewter
When we last upgraded, it was done before we had even put the phone down |
Really?
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22-04-2007, 11:16
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#9
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Inactive
Join Date: Jul 2005
Location: Plymouth
Age: 37
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
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Re: 2Mb - 10Mb How Long?
Yes, I was sat at the computer whilst talking to the lady on the other end, she asked me to unplug the power cable from the modem and plug it back in, so I did and bingo! Had gone from 2meg to 4meg as quick as that.
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22-04-2007, 20:42
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#10
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cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Age: 37
Services: Canal Digital: 50/10
Posts: 7,577
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Re: 2Mb - 10Mb How Long?
Same here, on the phone, agreed to upgrade and within 2 seconds my modem rebooted and i was on 10Mb (from 4).
It's whenever they send the signal. I'd ring them up and demand to speak to a supervisor... Ask them to send a hit to upgrade you.
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23-04-2007, 13:45
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#11
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cf.geek
Join Date: Jan 2004
Location: Dorset
Services: VIP120 w/ TiVo x2
Posts: 645
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Re: 2Mb - 10Mb How Long?
When mine upgraded they had changed it on one system and kept telling me I was right and it wasn't down to them, but I kept at them and turned out they hadn't communicated the change to the department that needed to send the hit. Once they figured that out they fixed it there and then.
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23-04-2007, 19:49
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#12
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Inactive
Join Date: Sep 2006
Posts: 6
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Re: 2Mb - 10Mb How Long?
its easier to just upgrade online. Change it all yourself and you have your new speed 2 minutes later
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23-04-2007, 22:40
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#13
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Inactive
Join Date: Dec 2005
Location: Swansea
Services: 60Mb cable and basic package
Posts: 128
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Re: 2Mb - 10Mb How Long?
same here... last month 4mg to 10mg within 5min of coming off the phone, full conection, (Surfboard SB4100)... give em a ring....
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23-04-2007, 22:53
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#14
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cf.addict
Join Date: Mar 2007
Posts: 372
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Re: 2Mb - 10Mb How Long?
Only a thought but reasons regarding up grade times could be down to systems used by franchise you in. On icoms you can see if "hit sent" so up grade was very quick. Other systems not so flexible.
May not be the reason.. just a thought.
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23-04-2007, 22:55
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#15
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cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Age: 37
Services: Canal Digital: 50/10
Posts: 7,577
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Re: 2Mb - 10Mb How Long?
Quote:
Originally Posted by colin-bennett
Only a thought but reasons regarding up grade times could be down to systems used by franchise you in. On icoms you can see if "hit sent" so up grade was very quick. Other systems not so flexible.
May not be the reason.. just a thought.
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Ah, never thought of that 
Must be posible in my area as i've rung up and complained before and they've sent a hit to put it back on within 15mins (broadband, phone and TV)
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