20 Meg From June

[PowerUser]

Originally Posted by boddyr

Just spoke to retentions and I will now be getting the XL (10mb) for £17.50. And they are sending me out a new modem free of charge, and a chap will ring me at an agreed to talk me through the setup.
Now I can hardly complain about that.
And when the 20mb is available they will automatically put me on and my bill will then be £19.50
For me, that is a superb deal.
I still cancelled my TV and Phone as they are not used in the slightest.
A happy customer I hear you cry? Yes.

Lets say you and I were in a checkout que in a superstore and we both had loads of christmas shopping in our trolley's, You were in front of me and obviously it takes a while for you to get all the shopping through the checkout, Then it's my turn but before you leave you hear the checkout operator say to me "sorry sir you had to wait so long for your turn, I'll tell you what, you can have 50% off your total shopping bill for the inconvience"

Would you be Mad?

Originally Posted by bringerofnoise

Ok some people have "retentions deals" with Virgin Media and alot of people don't like it, but those very same people more often than not have managed to wrangle a deal with thier electric or gas provider or any other service such as mobile phone or whatever so that they are paying less than someone else

Sorry but I'm not one of those people!.

Originally Posted by bringerofnoise

Everybody has some form of money issues, wanting to save money where they can.
And this is why people contact retentions not only with Virgin Media but other companies as well, it's the way the world is why moan at the people who go for it.

Yes agreed, I also have BIG money issues like most people. But there is an Immoral sense to looking to save in places where you shouldn't, I pay the full amount even though halving the monthly cost would REALLY help me out. It would make me feel really cheap to winge for a discount when I'm being offered a completly good service.

Originally Posted by bringerofnoise

A company would not think twice about saving money where they can even if it effects you so why should'nt you ?

Good point, but then a company doesnt care obviously about how it balances it books as long as it does. I however do, maybe that's why I have big money issues having to much of a moral stance, but then I don't feel bad about using lots of bandwidth that I'm paying the full amount for, SAy if I were paying £17 per month and being a total heavy d/l say 40GB per week, and my neighbour was paying £35 a month, and my d/l was affecting his service, wouldnt' that make you feel like a ****, Well it would me.

[Drat]

I am in total agreement with the above poster. If people continue this way what happens to the investment in new services etc. The money from this comes from profits, and whilst the majority hopefully would take the stance not to take advantage of retentions it does wind you up that people use it to thier advantage.
If there is a genuine issue with a crappy service then go where the grass maybe greener.

[Sherlock614]

Maybe someone is missing the boat here.

[Locky]

nice 1 power that is right that, people cry at me when i point it out but oh well

[gazzer]

i decided to pop back on here after a lonnnnng time away, to find people still moaning about speeds prices and blah blah blah LOL
some things just never change i suppose, diffrent names same convos all over again.
i remember when i got my very first 1mb service and it took them three days to mail me and tell me to power down for 2 mins to receive it. boy was i the biggest show off on the dc hubs i frequented back then.
wonder what i shall do with the upcoming 20mb service????
world domination?
download the whole internet in 3 weeks?
load my machines 2tb capacity on films?
nah i'll still only sit and chat to friends and grab some old music i like for my mp3 player pmsl.
but it is good to be back on here again

[popper]

Originally Posted by gazzer

i decided to pop back on here after a lonnnnng time away, to find people still moaning about speeds prices and blah blah blah LOL
some things just never change i suppose, diffrent names same convos all over again.
i remember when i got my very first 1mb service and it took them three days to mail me and tell me to power down for 2 mins to receive it. boy was i the biggest show off on the dc hubs i frequented back then.
wonder what i shall do with the upcoming 20mb service????
world domination?
download the whole internet in 3 weeks?
load my machines 2tb capacity on films?
nah i'll still only sit and chat to friends and grab some old music i like for my mp3 player pmsl.
but it is good to be back on here again

what you only have 2 terabit, perhaps you need one of these
http://www.engadget.com/2007/03/24/m...a-hard-drives/
MicroNet Platinum NAS 4.0 packs four 1TB SATA hard drives

or you could do it cheaper with a freeNAS ISO and some raid cards i suppose.

dont you think the 20mbit ratio keeps getting werse though, is it officially the UK's werse ratio yet?, i think it might be.

[gazzer]

there is only thing with having these massive drives!!
i cry my eyes out as and when one fails and i lose everything lol

yes i think you may be right regarding ratios and vm, but better the devil you know i think.

[JonathanLH]

use raid then so that if a drive fails you don't lose everything
if you only have 2 drives of the same size, then raid 1, so they both contain a mirror of each other, most motherboards can do this.
for more than 2, raid 5 means if 1 drive goes out of your selection, you don't lose anything, just need to replace that drive so you have redundancy again, same drive size required. not many motherboards can do this, so you'd need to buy an expensive extra sata card to do this, or do it in software (if you have win2k3 anyway or various versions on linux no doubt).

[DrK]

had a demo from a friend of the family whos been messing with the interweb since billy gates was making wooden desktops.lol

frankly im not impressed browsing speeds were slower than 10mb is now, he did explain in some techo babble that i never understood but basically he said its like a big car park thats always full, but with 5 entry barriers but only one exit, so then all the cars are waiting on a car to leave before the barrier lifts again, of course if they increased the exits things would be better, he did say that current 10mb was struggling with its number of exits/entries and that the new 20mb just doubled the entry barriers, while keeping just 1 exit barrier with another barrier that worked in busy times.

made sense to me ,lol!

ive called virgin and asked about saying on the 10mb service, to which i was told is impssible.

[bigtoe]

I hate posting a rant as my first post on a forum but after 90mins on the phone with VM i think all should know what I just heard.

They know most of the modems in the old NTL area's will not do 20mb but will not do a thing about it till you call them in May moaning that you are paying for a service that your modem can not deliver.

Being honest I was shocked by this and refused to pay the extra cash for the sevice till I have 20mb working.

So...you get a letter saying we are increasing the charges but we are doubling the speed, the letter says go check your modem and you find out you need an modem swap, so you call up and they will do nothing till May and then you will be stuck in a huge que of people all with the same issue and for the privalage of having the wrong modem you have to pay 2quid more...I think NOT!!

I am not sure what you guys think of this but after being an NTL customer for 14 years i have a real bitter taste in my mouth, i explained im trying to get prepared but they just show no interest. So we all wait, we all moan as we need a new modem and then we all wait to get one shipped out...utter crap.

Do VM read this forum?

T

[Simcut]

I'm off to Sky Broadband I think..... :/

[popper]

Originally Posted by bigtoe

I hate posting a rant as my first post on a forum but after 90mins on the phone with VM i think all should know what I just heard.

They know most of the modems in the old NTL area's will not do 20mb but will not do a thing about it till you call them in May moaning that you are paying for a service that your modem can not deliver.

Being honest I was shocked by this and refused to pay the extra cash for the sevice till I have 20mb working.

So...you get a letter saying we are increasing the charges but we are doubling the speed, the letter says go check your modem and you find out you need an modem swap, so you call up and they will do nothing till May and then you will be stuck in a huge que of people all with the same issue and for the privalage of having the wrong modem you have to pay 2quid more...I think NOT!!

I am not sure what you guys think of this but after being an NTL customer for 14 years i have a real bitter taste in my mouth, i explained im trying to get prepared but they just show no interest. So we all wait, we all moan as we need a new modem and then we all wait to get one shipped out...utter crap.

Do VM read this forum?

T

all the NTL250 badged stand alone blue modems work fine, what modem do you have atm ?.

OC, the fact they are upping the monthly price means everyone gets to use the T&C option to leave in 30days at no cost (inside the first 12 months) to themselves so you might want to ask them about that if you do need your modem changing.

as far as i know the one off £25.00 charge to upgrade is for sending the man in the van to come and put the modem on the end of your cable after pulling off the old one, if you are happy to do it yourself then its easy enough as long as the old one was working and your levels were fine to begin with, the stand alone CM is far easyer to get going (providing they have registered the CM MAC address)than the STB connection some NTL users still use (fine for low speeds , but not so for high speeds, samsung is ok for 10 mbit though in reports).

[bigtoe]

I have one of the old 200 modems, I remember recieving it after my 11th set top box finally gave up trying to deliver 4MB broadband due to the second processor having issues delivering anything over 2mb...so please be careful when quoting the samsung STB will deliver 10mb as it won't if you do any decent downloading...light load is fine though.

I recieved the modem...after a while we went from 4 to 10 and the engineer who manually flashed the modem after I complained the upgrade did not work automagically said I was lucky it was delivering 10mb as most only do 8 or so.

I just installed the newer blue modem at the mom in laws so it will be no issue doing it here...the issue I am ****ed about is i have to wait till i can not recieve the rolled out service before i can get a modem upgrade, which to me is kinda silly knowing even though i have no issue now but i will do in 5 weeks or so...and by then i will be in a large queue...

[bish79]

96kbps upload speed, double what i get, but yeah its poor for a 20mb connection!!

[Retrovertigo]

Looking at my own personal experience, what exactly will I gain? I am on the 10meg service and get a download speed of over 1mb during the day. As soon as 6pm comes it drops to 600k, no more no less. I guess this is down to the dreaded traffic shaping. Now, if they need to do that now to keep my service running smoothly, what will suddenly change come 1st May? Will they find they have an abundance of bandwidth they had dropped behind the sofa? Or will they charge me £2 per month more and all evening long I'll still be on 600k rather than over 2mb that I should be.

One interesting point that has been said now by 2 customer service staff has really narked me however. I expressed an interest in switching to Sky because Virgin are now ludicrously expensive compared to anyone else. And before anyone says anything about distance from exchanges, I'm NOT getting my full speed from NTL so it's a stupid point to make.

Anyway, both members of staff have said to me that I should stick with NTl as they offer a "guaranteed 10meg" while ADSL is an "upto" figure. Oh if only they were correctly informed.