20 Meg From June - Page 16

pedg · 23-03-2007, 08:33

Talking of the 20Mb upgrade got a letter about it from VM in the post this morning saying it would happen in may and to check online to see if a new modem would be needed.

PowerUser · 23-03-2007, 09:33

Just got my letter from VM saying 20MB will launch on May 1st.

for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£37 a month. Bloody Brilliant.

I've read all through these forms/posts and there's one thing that makes me

, and thats people calling retensions getting a discount on the same service as me.

It mainly seems to be those that complain about getting 4mb on there 10mb etc.., Well then DOWNGRADE to 4mb, its a no brainer.

Subscribe to a service that works, if its doesn't then go to BT crap. Retensions should say to people "look sir/madam, if you dont like our service find someone else, As we have good paying customers paying the full amount for our services why should we discriminate against them by offering you a discount, and not them. So P*ss off.

.

Sorry but people paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£16-20 per month on a 10mg service while I still have to pay the full ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£35 is just not on.

Roll on 20MB !!!!.... cant wait.

Sherlock614 · 23-03-2007, 09:58

What about people that have had problems with their service / loss of service... Would this be the same?

PowerUser · 23-03-2007, 10:07

Quote:

Originally Posted by Sherlock614

What about people that have had problems with their service / loss of service... Would this be the same?

I wasn't refering to those at all. I'm talking about degraded services for brief periods of time which is only to be expected. I don't think losing a service for a day or 2 should be cause for a prompt reduction in monthly payment to ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17 from ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£35.

If Virgin Cannot help you with improving your service, why Not just find someone else?

pxr5 · 23-03-2007, 10:19

Well said Poweruser. I couldn't agree more.

pedg · 23-03-2007, 10:47

Also interesting to note that there is, apparently, no price increase for those in packages, such as the VIP package we are on, so the extra 2 pounds could easily be seen as another way to help make people decide to sign up for a package and that once someone has signed up for a package they are less likely to then change to another supplier as to save money they would probably have to change supplier of all services which is more hassle. i suspect the more people they have signed up to bundled deals the lower their churn will be.

boddyr · 23-03-2007, 11:35

well my Terayon can hardly handle 10mb, and I'm not paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 to get a new modem.
I will be ringing Virgin to cancel my TV and phone..... then downgrading to the (currently) 4mb package.
Virgin will be losing out on money because they wont upgrade my modem for free. Like all companies, treating their long-term customers like crap.

bringerofnoise · 23-03-2007, 13:08

The thing about moaning to retentions is, the world is obsessed with the word "customer service".

You see it's the word thats meant to cover failures elsewhere within the company in Virgin Media's case its "my speed is slightly lower than the 10Meg you said i would get" to the customer it's a failure and so he /she rings retentions and hey presto better deal.

Ok some people have "retentions deals" with Virgin Media and alot of people don't like it, but those very same people more often than not have managed to wrangle a deal with thier electric or gas provider or any other service such as mobile phone or whatever so that they are paying less than someone else.

With a world thats absolutly obsessed with money and i mean obsessed what do you expect?

People are encouraged to run thier homes like a business, indeed using spreadsheets is common place in the modern home.

Everybody has some form of money issues, wanting to save money where they can.

And this is why people contact retentions not only with Virgin Media but other companies as well, it's the way the world is why moan at the people who go for it.

A company would not think twice about saving money where they can even if it effects you so why should'nt you?

Sherlock614 · 23-03-2007, 13:38

Well said

v0id · 23-03-2007, 13:45

Quote:

Originally Posted by boddyr

well my Terayon can hardly handle 10mb, and I'm not paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 to get a new modem.

from news.virginmedia.feedback

Quote:

Hi all,

Seen a few posts I could have replied to, but thought better to
highlight in a separate thread.

I'm aware that there's a few things on the site about speed uplifts
that need to be better worded and clarified, and I'll be asking one of
my colleagues to sort this out.

A few of you have commented on the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 upgrade charge should your
cable modem not be able to hit the headline 20Mb speeds.

For clarity this is only going to apply should a truck roll (i.e. an
engineer visiting your house) be needed to replace your cable modem if
it's not one of the ones that can get at least 90% of the advertised
headline speed (our standard success criteria).

As long as you're able to replace the cable modem yourself when we're
in a position to start sending them out (more information will follow
on the website) there will be no charge.

The website will be updated with what cable modems can and can't do at
least 90% of the new 20Mb tier, and more information will also go up
there about the swapout process.

Hence, please hold tight and wait for this to come on the site - the
support guys are quite busy, so please don't start asking them for
swapouts!

Hope this clarifies.

Alex

--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

TheOne · 23-03-2007, 14:43

The following page will have the 20Mb rollout schedule added in the comming days/weeks
So Bookmark this page http://allyours.virginmedia.com/html...d_rollout.html

boddyr · 23-03-2007, 15:01

Just spoke to retentions and I will now be getting the XL (10mb) for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.50. And they are sending me out a new modem free of charge, and a chap will ring me at an agreed to talk me through the setup.
Now I can hardly complain about that.
And when the 20mb is available they will automatically put me on and my bill will then be ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£19.50
For me, that is a superb deal.
I still cancelled my TV and Phone as they are not used in the slightest.
A happy customer I hear you cry? Yes.

janipewter · 23-03-2007, 15:02

Thanks for the link, will keep an eye on it.

popper · 23-03-2007, 17:40

it would be nice if Alex Brown
Senior Product Manager
Product Management, Virgin Media were to come on here and post once in a while along with the other tech managers, assuming they are willing to listen and perhaps change or introduce new options were required, any of the CS team want to invite them here?....

TheOne · 23-03-2007, 18:02

Quote:

Originally Posted by popper

it would be nice if Alex Brown
Senior Product Manager
Product Management, Virgin Media were to come on here and post once in a while along with the other tech managers, assuming they are willing to listen and perhaps change or introduce new options were required, any of the CS team want to invite them here?....

yeah i like the sound of that