Currently Holding For 1 Hour To Cancel My Virgin Account

lauranimmo · 07-03-2007, 18:29

I'm currently on hold to cancel my virgin media account, its been for over 1 hour. This service isn't acceptable and is the reason that i wish to cancel in the first place.

Graham M · 07-03-2007, 18:30

Have fun

lauranimmo · 07-03-2007, 18:34

Quote:

Originally Posted by Zeph

Have fun

This is disgusting, i'm absolutely appalled by their poor customer service. 1 hour 14 minutes now

Nikesh · 07-03-2007, 18:36

At least the call is free... but that is definitely appaling being on hold for over an hour.

lauranimmo · 07-03-2007, 18:39

Quote:

Originally Posted by Nikesh

At least the call is free... but that is definitely appaling being on hold for over an hour.

Whats free, the call or my time??????

Maybe they should give me 1 hour of pay-per-view television for 1 hour free

Nikesh · 07-03-2007, 18:42

Quote:

Originally Posted by lauranimmo

Whats free, the call or my time??????

Quote:

Originally Posted by Nikesh

At least the call is free...

But yes I agree with you, it is a waste of your time...

Theodoric · 07-03-2007, 18:45

It would seem that things have gone from bad to worse over the past hour or so then. When I phoned CS earlier this evening, I was quoted a 15 minute wait which I decided was too long.

lauranimmo · 07-03-2007, 18:52

Quote:

Originally Posted by Theodoric

It would seem that things have gone from bad to worse over the past hour or so then. When I phoned CS earlier this evening, I was quoted a 15 minute wait which I decided was too long.

After waiting and speaking to someone i have been passed to another department and now i'm waiting for 20 minutes so far - i'll keep you posted.

valor · 07-03-2007, 19:01

Guess they dont care cos your cancelling, tell them your upgrading and i bet your dealt with PRONTO..Heh.

Paul K · 07-03-2007, 19:03

Maybe the people on the other end of the phone read this forum?

Theodoric · 07-03-2007, 19:16

Quote:

Originally Posted by valor

Guess they dont care cos your cancelling, tell them your upgrading and i bet your dealt with PRONTO..Heh.

Actually, as I found out once, it can have an effect. It went as follows.

ME: Are you going to send an engineer out tomorrow to finally sort out this problem? Yes or no?

CS: No.

Me. Right, put me through to the department that deals with disconnections. (And I meant it - I'd had it up to here with ntl.)

This was followed by a lengthy silence followed by someone saying that the engineer would be there the following morning.

NTLVictim · 07-03-2007, 19:17

Very good, but why should it have to come to this every time??

Graham M · 07-03-2007, 19:19

I think you'll find "Every Time" is a tad general

Theodoric · 07-03-2007, 19:21

Quote:

Originally Posted by NTLVictim

Very good, but why should it have to come to this every time??

If only we knew!

---------- Post added at 20:21 ---------- Previous post was at 20:19 ----------

Quote:

Originally Posted by Zeph

I think you'll find "Every Time" is a tad general

You're probably right but it should be such a rare occurrence that gasps of disbelief are heard if it ever occurs.

newguy · 07-03-2007, 19:23

Can understand your frustration as I have there before with other companies. All I can say is perhaps let VM get there act together. No doubt Sir Richard and co are having a lot of teething problems and the mo, especially this nonsense with Sky taking the channels off them is causing a lot of people to call in no doubt.

I would assume Sir Richard will soon have the same customer service in place as he does have with Virgin. I have faith in him to bounce back and wish him every success and if I was you I would request some sort of compo for you're time wasted, as it is a bit excessive. Lets give this great man a chance to shine.

If some people think calling him a great man is a bit much, then I would like to add it is my opinion and he has done an awfull lot for various charities and stil does.

Quote:

Originally Posted by lauranimmo

Whats free, the call or my time??????

Maybe they should give me 1 hour of pay-per-view television for 1 hour free