Only 100 Customers/Day Leaving VM

[AndyCambs]

Originally Posted by Cablefan

Because the longer people go without Sky One, the more they'll realise that they don't miss it enough to go through the hassel of changing?

With Sky One being so bad these days, a shadow of its former self, I don't think it will be a case of absence makes the heart grow fonder, more a case of absence makes the heart forget.

Good point. What would these people do if their television went wrong one night - by the sounds of some posts, there would be hospital treatment required!

[Cablefan]

Originally Posted by VirginMediaSucks

That's why I question the "100 per day" figure. Looking at the BARB statistics, it's clear that several hundred thousand Virgin Media subscribers are regular Sky One viewers. Common sense would tell you that the cancellation rate would be higher than 100 per day.

Virgin Media are claiming that just 0.003% of their subscriber base is cancelling per day. Does that make sense? I really don't think so.

Well if that's the case they're clearly not going to Sky, because even they are only claiming to have taken on "hundreds" since Wednesday, in line with VMs claim.

[fork me]

Originally Posted by Downloads

Really thats your opinion, you should give some basis for your asnwers too. If shows such as Lost and 24 are SO popular, then they will have left already to continue watching them?

Again, I ask, did you actually READ my posts?

I gave the reasons, you have yet to counter them.

Normal curves of distribution.......

....are not the be all and end all of everything. Not everything follows a "normal curve of distribution". Even if they did, you would have to see the leaving rate go down before you could say you'd reached a peak. We are still way too early in this for any level numbers to have statistical significance.


Fork Me

---------- Post added at 22:36 ---------- Previous post was at 22:30 ----------

Originally Posted by Cablefan

Because the longer people go without Sky One, the more they'll realise that they don't miss it enough to go through the hassel of changing?

That's a possibility. From a personal perspective, all I watch on Sky one is the Simpsons, Futurama and Star Terk repeats anyway. However, as 95% of the cable channels I never watch at all, that's still a fair bit.

I'll miss Sky Sports News on a Saturday afternoon more than anything.

With Sky One being so bad these days, a shadow of its former self, I don't think it will be a case of absence makes the heart grow fonder, more a case of absence makes the heart forget.

Possibly. But I'm noticing other problems since Virgin Media took over. TV on demand is now hopelesly unreliable, Virgin Central is crap, the TV guide at the bottom of the screen regularly sticks to one channel becoming useless and hold times to customer services are worse than ever (even worse than they were in the old Cable & Wireless days). On top of all that, my broadband seems to be slowing down as well.

It may be teething problems, it is early days yet. But I have had cable TV since the Nynex days, and so far, I'm singularly unimpressed with Virgin Media.

Fork Me

[Downloads]

Originally Posted by fork me

Again, I ask, did you actually READ my posts?

I answered that. Please read carefully.

Originally Posted by fork me

Not everything follows a "normal curve of distribution". Even if they did, you would have to see the leaving rate go down before you could say you'd reached a peak. We are still way too early in this for any level numbers to have statistical significance.

Not everything does, but this will i am sure. I can't prove it because we will never have the stats, but like most things, it will pick up and drop off.

I'd be interested to know, if you think this doesn't have any statistical significance, how long the cancellations relating to Sky One will continue for (i don't mean dribs and drabs, i mean solid cancellations)? Do you really believe people will just keep calling up on a regular basis to cancel because of this for months on end?

[fork me]

Originally Posted by Downloads

I answered that. Please read carefully.



Not everything does, but this will i am sure. I can't prove it because we will never have the stats, but like most things, it will pick up and drop off.

I'd be interested to know, if you think this doesn't have any statistical significance, how long the cancellations relating to Sky One will continue for (i don't mean dribs and drabs, i mean solid cancellations)? Do you really believe people will just keep calling up on a regular basis to cancel because of this for months on end?

Not for months on end, no. But I think most level headed people will take more than a week on a decision like this. Especially those, like myself, who have had cable for a long time (approx 15 years in my case).

As I said previously, many people cannot cancel instantly for practical reasons. I won't cancel Virgin until such a time that I can actually be indoors during the day for a replacement to be installed. That's April. I'm sure there are many others in a similar boat.

Fork me

Don't forget you have to cancel by the end of this month (and still have 30 days notice), otherwise things might take a tine for the worse.

[fork me]

Originally Posted by foreverwar

Don't forget you have to cancel by the end of this month (and still have 30 days notice), otherwise things might take a tine for the worse.

That's only new customers still on the obligatory year. As a long standing customer, I can cancel whenever I want.

Fork Me

[rogerdraig]

Originally Posted by VirginMediaSucks

Indeed, switching is a PITA and I'm interested to see if Virgin Media and Sky can stop behaving like three year olds and get this thing sorted out. But judging by the latest round of VM statements this is very unlikely.

well same thoughts here but they now only have 29 days and counting lol for me to cancel sky

---------- Post added at 01:39 ---------- Previous post was at 01:36 ----------

Originally Posted by grabbi

You have to understand that after all said and done in the TV dispute, people are still joining the best Broadband Provider in the UK.

My mum did a couple of weeks ago (same as me, yet it worked faster.)

Sky Basic isn't the be all and end all. TV isn't the be all and end all. Broadband is the biggest puller... and this isnt affected by the tv fall out.

and so what you dont need the tv or telephone for that

that due to them giving it to me for £10 a month is all i will be having from virgin

---------- Post added at 01:43 ---------- Previous post was at 01:39 ----------

Originally Posted by foreverwar

Don't forget you have to cancel by the end of this month (and still have 30 days notice), otherwise things might take a tine for the worse.

i highly doubt that

they may talk tough but they would loose hands down in court on it not being a major change

but hey i expect most who want to leave will have done so by then any how

personally i still hope they sort it or get told to sort it out before then as then i can cancel sky and stick with what i have got

( but may ask for them to guarantee sky being there this time and better notice if not so i can leave with out loosing viewing time )

[maxeh]

Originally Posted by VirginMediaSucks

That's why I question the "100 per day" figure. Looking at the BARB statistics, it's clear that several hundred thousand Virgin Media subscribers are regular Sky One viewers. Common sense would tell you that the cancellation rate would be higher than 100 per day.

Virgin Media are claiming that just 0.003% of their subscriber base is cancelling per day. Does that make sense? I really don't think so.

Actually you will find that retentions will be making sure they know which customers are leaving to the lack of Sky basic and/or other reasons, thus this figure of a 100 per day will be most likely based on just those leaving due to the removal of the Sky basic channels- it's not a difficult concept to understand I assure you.

If I were a VM customer right now, it would be impossible for me to bring myself to remove the Video On Demand service you guy's have. I saw an up-to-date list the other day of what is available, and I am SO jealous it's unbelievable. If i weren't moving house in a few months I would order VM TV right now.

[rogerdraig]

Originally Posted by maxeh

If I were a VM customer right now, it would be impossible for me to bring myself to remove the Video On Demand service you guy's have. I saw an up-to-date list the other day of what is available, and I am SO jealous it's unbelievable. If i weren't moving house in a few months I would order VM TV right now.

yep great if you want to pay for it even the kids ones are charged for great way to get an unexpected massive bill or have the kids nag you all the time

i like fixed bills

[TheDaddy]

Originally Posted by Downloads

This is quite funny, shows i was 100$ right? 20% not even close and won't be, i thought it would be nearer 5% and it's not even going to be that. This will be a big success for Virgin if it stays at 100s/1000s and not 10s/100s of thousand. Round One to Virgin deffinitely.

If indeed it is round one to VM as you say, then they have achieved success by doing very little, personally I am not so sure about those figures although I am prepared to launch into my best Kevin Keegan impression and say 'I'd love it, absolutely love it if we beat them'

[maxeh]

Originally Posted by rogermevans

yep great if you want to pay for it even the kids ones are charged for great way to get an unexpected massive bill or have the kids nag you all the time

i like fixed bills

Erm... My understanding is that the massive selection HERE is available as part of the FREE tv choice on demand (£5/month if your on M or L, Free for those on XL) thus it's a fixed cost, thus fixed bill surely?

Originally Posted by maxeh

Erm... My understanding is that the massive selection HERE is available as part of the FREE tv choice on demand (£5/month if your on M or L, Free for those on XL) thus it's a fixed cost, thus fixed bill surely?

And youre understanding is right. I am on XL and it's all free.

[Virgin Mary]

I do not believe that only 100 customers per day are leaving VM. Let's not forget that the "cry wolf", hot air (baloon) specialist is running the PR of VM.

On top of that VM has to pay the price of the permanent heavy discounts that most of us got. In my case, 30 quid or so per month.

Branson has been doing a super job for 20 days, give him time, a second bankruptcy for NTL is around the corner.

But by giving those discounts they are still getting an income . IMO better to have a customer paying something than a customer leaving and paying nothing its math.