24th update?? - Page 2

Strangerstill · 27-02-2007, 08:37

I've lost VOD again and no red button

been passed to second line

eldoctore · 27-02-2007, 17:40

Sorry to hear that, grateful if you could relate response. Still awaiting engineer this Saturday, not holding my breath I'm afraid.

grabbi · 27-02-2007, 18:26

I haven't received any Updates at all.

I'm under the understanding that the 2.1.7.1 and 11.1.8_ukcable versions were the latest, and that would be the only one to be rolled out by 28th... and that's what I have.

gadge · 27-02-2007, 18:29

Quote:

Originally Posted by grabbi

I haven't received any Updates at all.

I'm under the understanding that the 2.1.7.1 and 11.1.8_ukcable versions were the latest, and that would be the only one to be rolled out by 28th... and that's what I have.

i think there was supposed to be an update on the 28th to fix a few bugs i go work at 10.30pm back in about 3.15am quick one tonight so i will check when i get in but im sure its the 28th.

Nedkelly · 27-02-2007, 18:39

When will they update the scripts the remote fault is a kown issue they are not to send a tech .When we attend these we are logging them as wasted truck rolls as it is a known problem

gadge · 28-02-2007, 15:28

well looks like we didnt get anything.

Strangerstill · 01-03-2007, 07:48

Quote:

Originally Posted by eldoctore

Sorry to hear that, grateful if you could relate response. Still awaiting engineer this Saturday, not holding my breath I'm afraid.

Got fed up waiting so 'phoned faults again and (politely) said fix it or take the whole sevice out, She did a diagnostic on the box and said it was coming up as a manufacturing fault, tech' coming this am (I hope

)

austin · 01-03-2007, 10:29

according to faults the update will be happening at midnight sunday but who knows

Strangerstill · 01-03-2007, 17:10

Well tech' came this am guess what? he didn't have a box

Back on 'phone and another one booked for monday

eldoctore · 03-03-2007, 18:20

Engineer came , all worked fine on both V+ box and Samsung. Also worked when I set up Spooks when he was out at his van. Overjoyed, but felt a right pi**ock having had engineer visit as it worked straight away. So off he goes, yours truely thinking "I bet he read the fault beforehand and called in CS etc to resolve it". Called family in to demonstrate all ok........but it wasn't, back to old scenario, gets as far as "now playing" with logo and then blank screen. Same old Samsung box, disheartened, phone CS. Talks me through each step of the way, I now thinking I'm becoming very prematurely senile. But no, all agree am doing all that I ought. CS have me retrieve card info from both cards (remember, as advised here, engineer shouldn't/wouldn't be needed - CS having been previously totally6 dismissive) .
"Maybe cards to boxes/pairing not as it should , often causes intermittent VOD". He cannot invoke changes to cards, escalates fault to second line.
Several times this pm try VOD, no can do. Try this pm, lo and behold, it works - or at least works for some programmes, others stiul leaves blank screen. Other times leaves a screeching intermittent sound with ~100th of pixels showing. Also have discivered (with removingl/reinsering card into back of V+ box during CS call) that the HDMI input connection is very position sensitive.

Upshot
Do I have a dodgy box, pardon the expression!?
Has the problem been resolved, and programmes not playing a sign of over subscription?
Or do I still have the intermittent fault?

No ideas, very frustrating; great system when it works but when is the operative word.

Will liase back when have had a day or two more under my belt - immagine faults will also phone me back. Thus far, no idea what has changed.
Hamish

---------- Post added at 19:20 ---------- Previous post was at 18:12 ----------

Follow up to last post; VOD no longer working; thought it was too good to be true. Getting more than a tad fed up.