V+ Installed on Thursday - Ready for Bin Monday???

[norrislover]

Hey guys

I'm a newbie to this forum and to V+ so forgive me if i'm posting old news but i'm really getting frustrated.

I'm an ex Homechoice customer who got sick of poor CS, poor hardware build quality and poor picture quality and now I fear I may have swapped one evil for another.

I had a V+ box installed on Thursday by an engineer who couldn't wait to leave. He split an existing cable on the side of the house and routed it into my flat and assured me this would be ok. He left without demonstrating ANYTHING but assured me that if I left it all for half an hour it will be ok. As with a lot of other people on here I have no Virgin central, no VOD and terrible picture an sound quality on all BBC channels and quite a few others. To top it all I lost my broadband connection on Friday, which then came back to life tonight (with speeds slower than dial-up) and I have no idea what to do.

I have an engineer coming on Saturday to "fix" something, but as I will be at work i'm scared that the tech will basically fob the wife off with some lame excuses and not do anything. Can I insist that I get my own cable from the street cabinet? How the heck do I make sure that this takes days to resolve instead of weeks? Can I get some kind of compensation for loss of service (I am still within my 30 day money back guarantee)?

I'm a positive guy but I expected this new install to last longer than a couple of days before I reached for the phone.

By the way, I am in the Ealing area of London.

[MovedGoalPosts]

to Cable Forum

It's normaly for each property to have only a single cable feed from the street. This cable is then split to serve the various boxes, either outside or inside the property. However when splitting cables the engineer should check signal levels are in tolerance. Sounds like that bit was missed, and if the cable wasn't split correctly with a decent electrical joint it can introduce interference whcih degrades broadband and TV.

Sound like your installer may have bodged it. Poor installation doesn't do the customer or Virgin Media any favour.

Hopefully the engineer comong on Saturday will take a lot more care.

[norrislover]

Wow Rob, amazing response time - thank you.

It's nice to know that all is not lost - I look forward to Saturday!

[REM]

Originally Posted by norrislover

Can I get some kind of compensation for loss of service (I am still within my 30 day money back guarantee)?

I had problems with my V+ for the first week of installation. I have been promised two gratuities from different customer service staff due to extra long calls to CS and also had my billing cancelled from day of installation until after the fault was fixed and I phoned up to tell them it was now fine.

Of course this is all talk at the moment. I have not got a bill yet so will see if it materialized.