msn remote assistance.

funkyCable · 24-02-2007, 13:23

Hi

I am trying to connect to a mates PC using MSN remote assistance it just does not seem to connect. I know they have a windows firewall set t oon which I turned of to see if I could get in but it still did not work. I have connected to other peoples pcs before so I dont think its my setup. what do I need them to do to get it to work.

Paul K · 24-02-2007, 13:28

Are you behind a router?

Mr_love_monkey · 24-02-2007, 13:49

it is turned on?

By that I mean under system properties are all the remote options enabled?

funkyCable · 24-02-2007, 16:17

Quote:

Originally Posted by Paul

Are you behind a router?

Yes I am. My friend does not have a router

---------- Post added at 16:17 ---------- Previous post was at 16:17 ----------

Quote:

Originally Posted by Mr_love_monkey

it is turned on?

By that I mean under system properties are all the remote options enabled?

could you explain a bit more .

Mr_love_monkey · 24-02-2007, 16:23

Quote:

Originally Posted by funkyCable

Yes I am. My friend does not have a router

---------- Post added at 16:17 ---------- Previous post was at 16:17 ----------

could you explain a bit more .

Are you running XP?

if you right click on 'My Computer' - bring up the properties - and then look at the 'remote tab'

Like this

funkyCable · 24-02-2007, 17:45

yes we both have XP service pack 2. my settings are exactly like your pic. does my mates pc have to be the same settings?

Graham M · 24-02-2007, 17:47

Yep

funkyCable · 25-02-2007, 18:48

still having problems with this even after checking this

---------- Post added at 18:48 ---------- Previous post was at 18:42 ----------

is there a way I can send an invite for me to help my mate?

Pia · 25-02-2007, 19:20

Your mate can try the help and support centre to email you an invite, sometimes that works better.

funkyCable · 01-03-2007, 17:24

Quote:

Originally Posted by Pia

Your mate can try the help and support centre to email you an invite, sometimes that works better.

how do i get them to send it?how does this work I am going to try it tonight

Pia · 01-03-2007, 19:23

Go to Start > Help and Support and from the Help and Support Center, click on “Invite a friend to connect to your computer with Remote Assistance”.
The next screen has two options: “Invite someone to help you” and “View invitation status”.
It's just the same as on msn except you don't have to be on msn to do it