SKY broadband 16mbit - Page 6

Chrysalis · 29-01-2007, 12:43

I am talking about matt's specific situation, to temporarily plug into his master socket and check the stats. If they improve then he has found the culprit and can then do a more permament fix by removing the ring wire.

Tezcatlipoca · 01-02-2007, 00:07

Haven't had a chance to try it yet, but will do.

Got home today, to find a card from Parceline.

Failed delivery attempt for the Sky router.

They're gonna try again tomorrow...which is fairly useless, as Ally & I will both be at work. Which is the only time they deliver. Convenient.

When I ordered it last week, I did ask the Sky person on the phone if they could deliver it to a different address to the home/billing address, and he said no as it was "too late". Too late? Muppet never asked me at any point during the call if I wanted it sent somewhere else, never gave me an option, & then when I do ask, it's "too late". Do they really expect people to normally be at home "between 8am & 5pm" on weekdays?

Can't pick it up from the Parceline depot - Peterborough.

May have to phone up & pay for a Saturday delivery

Just hope we get it before the line switches over!

Tezcatlipoca · 03-02-2007, 20:15

Got the router now. Just waiting on the migration/activation... should allegedly take place on Monday.

Hooked up my current router to the BT master socket yesterday, as suggested by Chrysalis.

Quote:

Originally Posted by Netgear DG834G v2 connected to BT master socket

ADSL Link Downstream Upstream
Connection Speed 2272 kbps 288 kbps
Line Attenuation 40 db 12.5 db
Noise Margin 17 db 29 db

Definite improvement on the 10db noise margin I had via the extension when I checked the stats last week.

So I then connected it back up to the extension as normal, & checked the stats again.

Quote:

Originally Posted by Netgear DG834G v 2 connected to extension socket

ADSL Link Downstream Upstream
Connection Speed 2272 kbps 288 kbps
Line Attenuation 39 db 12.5 db
Noise Margin 17 db 28 db

Odd

The stats are pretty much identical via master or extension - & the noise margin is for some reason better than it was when I checked a week ago: 10db on 26th Jan, 17db now.

dragon · 03-02-2007, 22:33

Quote:

Originally Posted by Matt D

Got the router now. Just waiting on the migration/activation... should allegedly take place on Monday.

Hooked up my current router to the BT master socket yesterday, as suggested by Chrysalis.

Definite improvement on the 10db noise margin I had via the extension when I checked the stats last week.

So I then connected it back up to the extension as normal, & checked the stats again.

Odd

The stats are pretty much identical via master or extension - & the noise margin is for some reason better than it was when I checked a week ago: 10db on 26th Jan, 17db now.

Could be to do with the weather? or maybe you knocked the extension wiring when you took the faceplate off and fixed a lose connection (unlikely but possible)

Tezcatlipoca · 03-02-2007, 22:52

Haven't touched the faceplate though...

dragon · 03-02-2007, 23:04

Quote:

Originally Posted by Matt D

Haven't touched the faceplate though...

could be weather i guess... changes in temprature, humidity amount of rain, wind.

depending ofcouse if its Underground cable or not...

Tezcatlipoca · 06-02-2007, 00:57

Activation took place today, bang on time.

Set up the "Sky Broadband Box" (Netgear DG834GT) this evening.

Seems more like "up to 8mbps" than "up to 16mbps" though...last couple of speed tests I did were around 4meg.

Chrysalis · 06-02-2007, 16:11

Matt what I should have told you to do is take the faceplate off and try the test socket, as this bypasses all the extenstion cabling stuff.

It should be easy, 2 screws come off and the front comes off like a lego piece, behind that you see another socket like the socket on the faceplate, plugin the router there as normal and see if the stats improve.

If they do then you need to do a more permenant fix in removing the ringwire.

The 4mbit you getting isnt a big shock considering your noise margin.

Welcome to the world of adsl where its entirely possible to only burst to a fraction of the max speed.

Tezcatlipoca · 07-02-2007, 00:25

Speed test from this evening, of my "up to 16meg" Sky BB connection:

http://www.dslzoneuk.net/speedtest/s....php?id=425823

I'll do some more, using different sites/tests, through the week.

Quote:

Originally Posted by Chrysalis

The 4mbit you getting isnt a big shock considering your noise margin.

Welcome to the world of adsl where its entirely possible to only burst to a fraction of the max speed.

I know.

I wish I had ntl

To stop me hijacking this thread any more for my noise issues, I've started a new one (so this one can stay more Sky BB specific, rather than have me drag it off even more):

http://www.cableforum.co.uk/board/sh...php?t=33607542

hardtarget · 07-02-2007, 11:45

You are around 1.53 kilometres from your exchange

Central · 07-02-2007, 13:07

Quote:

Originally Posted by hardtarget

You are around 1.53 kilometres from your exchange

Yay?

downquark1 · 20-02-2007, 08:42

Since moved to a non-cable area having to get sky TV and an ADSL. Any reason to avoid sky BB? What do people recommend?

Central · 20-02-2007, 16:24

Quote:

Originally Posted by downquark1

Since moved to a non-cable area having to get sky TV and an ADSL. Any reason to avoid sky BB? What do people recommend?

Be unlimited

Tezcatlipoca · 20-02-2007, 17:05

Quote:

Originally Posted by downquark1

Since moved to a non-cable area having to get sky TV and an ADSL. Any reason to avoid sky BB? What do people recommend?

I moved to a non-cable area a year ago, & went with Firefly ADSL. Pricey compared to Sky & others with subsidised deals, but the service & the customer service were top notch.

Switched to Sky Broadband a couple of weeks ago, when my Firefly contract ran out.

No problems so far (apart from some noise/speed issues I'd have had with any ADSL ISP offering more than 2mbps via ADSL Max or LLU).

It's insanely cheap. ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10/month for "up to" 16mbps download, 768kbps upload, & "unlimited" usage (subject to FUP).

Only able to stretch about 8-9mbps out of my line, 'cos of noise & attenuation, but still happy to pay the tenner for the "Max" service. Could've gone with the "Mid" service (up to 8mbps) for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5/month, but the upload is lower (400ish kbps IIRC) & it's capped at 40GB/month.

The free Sky branded router is pretty good...it's a Netgear DG834GT (I was previously using a DG834G with Firefly).

I have heard that the Sky Broadband customer service is pretty pants, although I haven't had to deal with them yet. Still, I had ntl Broadband for over 5 years, & although the service itself was almost always rock solid, the CS/TS was often poor (hence getting help via here when I needed it).

Have a read around http://www.ispreview.co.uk/, http://www.thinkbroadband.com/ (formerly ADSLGuide UK), & http://www.skyuser.co.uk/forum/ (kind of a Sky equivalent to CF).

downquark1 · 20-02-2007, 17:11

Quote:

Originally Posted by Be*

Be unlimited

According to this site:http://www.samknows.com/broadband/index.php Be is not going to be supported by my exchange for a few months while sky is already there (not sure if this site is reliable, just found it).

My current thinking is to get sky because of the package deals since we are getting their core tv package too.

That being said dunno when we set it up, at uni currently so can't nag, I mean advise.

. So might change.