I feel like commiting a murder!! - Page 2

HiroofTime · 18-02-2007, 16:26

Quote:

Originally Posted by Rapid Dr3am

Shame you didn't get me, I'd have added the equipment myself. Takes about 30 seconds.

I used to work for O2 and I got sacked for helping people on forums, seriously.

They didn't approve with my truthful comments about how O2 is the biggest bunch of idiots in the land.

If you go over 5 mins on a call, they make you lie to a customer and get off the phone as the less calls you take, the lower your teams call stats, and the less chance your team has of being 'Team of the Week' and winning a tin of roses! The reason O2 never do their job is because of a tin of roses. I used to get *******ed all the time for spending 40 -1 hour on a call, but actually solving the issue for the customer. I was better than that job, because I actually wanted to help people out.

A week before they fired me, I was told off for spending 1 hour 20 mins on a call and going over our 8pm closing time, meaning my manager had to wait for me to finish the call, 15 mins after 8.00pm. I solved the guys problems he had been having for 7 months and was threatening legal action. Then my manager exploded at me, shouting saying she was considering me for a written warning etc.

Following week at Team Weekly meeting, the Head of O2 Customer Services came over with an email, the customer had rung up the next day and told them how great I was and that I had solved all his problems, and I was given a certificate (balls) and a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 voucher for WHSMith (great). My manager then had to say to the whole group, well done him etc. This was the ultimate demise of me however.

I used to give my mobile phone number to customers and tell them to text me and I would ring them back from the customer services to deal with them. I ultimate offered the service on a forum of people asking for a call back to get their problems solved. And O2 found out about this and I was sacked for a conflict of interest. Although I helped out hundreds of people on that forum.

Ahh well the life of the Customer Services agent lol, glad I got out of that and am now doing good honest Graphic Design.

Livrobliv · 18-02-2007, 16:37

Hello, You've got me worried now! i'm having my V+ fitted on saturday. Is there anything i should ask the Engineer or make sure he does before he leaves? or should i just lock him in the shed till it's all up and running! (that was a joke by the way! the sheds alredy full of window salesman)

REM · 19-02-2007, 15:44

Well My details that were passed onto the installations department by the nice Glasgow girl did no good. TV still not on. I had an engineer come on Saturday to swap the modem over. While he was here I asked him to have a look at the box. He phoned someone and after about 15 minutes the man at the other end ("Someone with clout who can make people's job's in Virgin not very nice" the engineer told me) was told it'll all be sorted out on Monday morning and to expect a phone call.

Errr. No phone call, and err no channels either. At least when it was still called Coventry Cable there was a shop window you could throw your STB through.

Any suggestions where I could put mine? It's obviously no use under the TV.

---------- Post added at 15:43 ---------- Previous post was at 15:39 ----------

Quote:

Originally Posted by HiroofTime

I was sacked for a conflict of interest.

conflict of interest? Someone on a help line providing help?

I guess there is no reason to expect Virgin to operate any differently.

---------- Post added at 15:44 ---------- Previous post was at 15:43 ----------

Quote:

Originally Posted by Livrobliv

Is there anything i should ask the Engineer or make sure he does before he leaves?

You could ask for his wallet and credit cards as security and tell him he'll get them back when it's all working.