Cheaper Broadband from VM?

[banjo]

Originally Posted by Locky

ok fair enuf they get 8 meg but i guarentee it is not unlimited no way is 8 meg adsl based access unlimited

Yes but what you are failing to understand is with my poor connection I could not reach any download limits and adsl is making my cable look feeble and as I said they have not hit any limits.

[Locky]

Originally Posted by banjo

Yes but what you are failing to understand is with my poor connection I could not reach any download limits and adsl is making my cable look feeble and as I said they have not hit any limits.

adsl does not look cable feeble at all, maybe to some extent ADSL2+ makes cable look feble..

[lynx2oo2]

I agree that phoning retentions just to get it cheaper is not on, you knew the price when you joined / upgraded, if you are not happy, downgrade or leave.

I left NTL a while back, was on 4Mbit for £25 pm, I was happy, but moved to BT's adsl max, but was only getting 2Mbit maximum.

Phoned VM 2 days ago, being installed next wednesday, Telephone line, evening and weekend calls and 10Mbit BB for £32.50 PM, saving almost £20 pm on the combined price.

Now this discount is justified because as a new customer, I did not haggle the price, that is the price I was quoted.

[banjo]

Originally Posted by Locky

adsl does not look cable feeble at all, maybe to some extent ADSL2+ makes cable look feble..

adsl does make cable look feeble I have seen it, their pages load in a second or so not like mine when I click a link and have to wait to see if the site will or will not load and if it does my pages load slowly and bit by bit, "no pun intended" now if you wish to keep handbag bashing at ten paces that's all right by me but it is going off topic Oh and by the way I do not tell untruths, why would I ?

[Shaun]

Originally Posted by Locky

well i bet he does NOT get 8 meg and i BET HE HAS a download allowance. need i say more ?

But it does suit him - so yes you do need to find more holes in the service

---------- Post added at 20:48 ---------- Previous post was at 20:47 ----------

Originally Posted by Locky

ok fair enuf they get 8 meg but i guarentee it is not unlimited no way is 8 meg adsl based access unlimited

Was when I was with Bulldog and is (well not now, it's 16Meg) now I'm with Sky.

That's £25 and £10 respectively

---------- Post added at 20:52 ---------- Previous post was at 20:48 ----------

Oh and I guess you despise Martin Lewis? He recommends screwing every company possible:

http://www.moneysavingexpert.com/cgi...99157672,92885,

Oh and double standards!

I don't understand why some members are blaming the customer for the deals that VM are giving. Why don't you blame VM for the deals being there in the first place?

[DABhand]

Originally Posted by lynx2oo2

I agree that phoning retentions just to get it cheaper is not on, you knew the price when you joined / upgraded, if you are not happy, downgrade or leave.

I left NTL a while back, was on 4Mbit for £25 pm, I was happy, but moved to BT's adsl max, but was only getting 2Mbit maximum.

Phoned VM 2 days ago, being installed next wednesday, Telephone line, evening and weekend calls and 10Mbit BB for £32.50 PM, saving almost £20 pm on the combined price.

Now this discount is justified because as a new customer, I did not haggle the price, that is the price I was quoted.

I knew when I started.

So its my fault that I should have knew there would be weeks of absolute pish service and support, speaking to Indians at night, TV/Phone offline for an hour sometimes.

Yes Woe Be Tide me for getting them cheaper to ease my faith in them so I didnt leave after being a customer for years.


If you didnt haggle thats a shame, businesses are they to haggle with, if you choose not to then thats fine, if you choose to then thats fine too.

What isnt fine, is coming in here into my thread and moaning like a child about it, so what if I decided to get a better deal for the poor service of late, thats is MY decision not yours, and its the same for everyone.

The idea of this thread was not to have a debate if its right or wrong to do so, it was to inform people who have had problems and are not happy to get a better deal.


Sure it was written as Black and White as others put it, so is Macdonald Burgers on their pics, never the same is it, but it is there in black and white and colour so we shouldnt complain yes?

[Gareth]

Heh, I love the irony in this.... people phone up and demand to pay less because they're having to put up with offshore call centres.

Maybe those call centres were set-up because it's a way for NTL to recoup some of the losses they make from offering discounts to people who moan about Indian call centres

[Carl J]

Originally Posted by Locky

adsl does not look cable feeble at all, maybe to some extent ADSL2+ makes cable look feble..

7ms pings, 20Mbit download, 2.3Mbit upload, yeah maybe 'to some extent' it makes cable as VM have it look feeble.

Were they to actually invest a bit and roll out the services that cable is capable of when maintained and invested in properly, such as 30Mbit down 5Mbit up services available in the US or 24Mbit down 8Mbit services in Sweden things would look a little different.

Were they to keep a good quality of service these discounts would perhaps not be necessary. The best way to retain is to ensure that customers are getting the best service their money will buy, which means investing in services and customer service. Why leave or even threaten to leave for an inferior product?

[DABhand]

Originally Posted by Gareth

Heh, I love the irony in this.... people phone up and demand to pay less because they're having to put up with offshore call centres.

Maybe those call centres were set-up because it's a way for NTL to recoup some of the losses they make from offering discounts to people who moan about Indian call centres

Errr didnt you actually read what was being said.

Do read first and then figure out what is said, before leaping into the fire so to speak.


Yes im not happy with the Indians.


1. They are hard to talk to

2. They havent a clue

3. They dont really do anything for you.


But thats not the reason I asked for a permanent change to my costs. Do please read thanks.

[daggman]

Originally Posted by lynx2oo2

I agree that phoning retentions just to get it cheaper is not on, you knew the price when you joined / upgraded, if you are not happy, downgrade or leave.

I left NTL a while back, was on 4Mbit for £25 pm, I was happy, but moved to BT's adsl max, but was only getting 2Mbit maximum.

Phoned VM 2 days ago, being installed next wednesday, Telephone line, evening and weekend calls and 10Mbit BB for £32.50 PM, saving almost £20 pm on the combined price.

Now this discount is justified because as a new customer, I did not haggle the price, that is the price I was quoted.

Well i would not haggle as well if i was offered that.

THis price you pay 32.50 is that for life or a for a few months.

If it is for life of contract, i for one will be rather pished off seeing as that is cheaper than my 4mb and phone, and would show the pricing structure is flawed.

[lynx2oo2]

Originally Posted by daggman

Well i would not haggle as well if i was offered that.

THis price you pay 32.50 is that for life or a for a few months.

If it is for life of contract, i for one will be rather pished off seeing as that is cheaper than my 4mb and phone, and would show the pricing structure is flawed.

I made quite sure that the quoted price was for the term of the contract.

[Griffin]

Originally Posted by jellybaby

If people are not happy with the prices rom VM they should bugger off and find a cheaper supplier. I really wish people would stop ringing and getting these discounts. The price is there in black and white, if you don't like it dont get it.

Not always a case of people phoning up for a discount. I personally have been set up to switch to a bt line & sky broadband twice only to be contacted by ntl at the time with an offer that anyone would be stupid to turn down.

[TheOne]

I've had constant problems with my silver NTL:home 100 cable modem since upgrading to 10Mb, always crashes when doing anything internet intensive. I've had that modem since NTL started broadband over 6-7years ago (if i remember correctly)

So have just phoned up Virgin Media and explained, and the wonderful lady said an engineer will be out next week to replace it with a new modem and tried to offer me some pretty good permanent offers such as for £51 a month
1- 10mb broadband
2- TV XL
3 - Talk Unlimited phone
4 - mobile tariff of 300mins+300texts (no change here though)

please note i didnt even ask for any type of special offer or a reduction in my bill. She simply said now that were Virgin Media were paying more attention to loyal customers, like yourself ....cant complain

[squealy]

I gave retentions a call as having done some research on alternative providers, NTL weren't matching up well pricewise at all against Sky.

I spoke to a very pleasant and helpful lady.

My earlier NTL retention offers having expired I was paying £66.50 pm (up from £51.50 for the previous 6 months) for

2mb broadband
Family Pack tv (I think this is XL in the new terminology)
Line rental
Talk Weekends
Sky Sports

After the call to VM retentions I ended up on a new package. £52.50pm for the same package plus

Sky Movies

This works out cheaper than the Sky deal for the same package. So I saved £14 a month and gained an extra premium tv package. Now I just need to find the time to watch it all.

Note that I didn't at any stage threaten to leave, just pointed out that what I was paying was not value for money compared to Sky. I was then offered the new package, non-time limited, no contract to sign, no need to ring retentions every few months.

I'm sure people will be on "better" packages than mine, but this one suits me perfectly. I just hope they can get the billing right.