15-02-2007, 11:02
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#1
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Inactive
Join Date: Apr 2006
Location: Grimsby
Age: 46
Services: XXL BB , M+ TV, XL Phone
Posts: 122
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No Channels!
Hi, I had my V+ installed on Tuesday and was told it could take upto 24hrs for the channels and the like to come through, so i waited and next day nothing! Rang up was asked the STB and smartcard number, was then told to give it another 24 hrs! So today came and still no change, just rang them and have been told its with 2nd level something or other and it could take 3 - 5 days! Does this sound right? Thanks!!
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15-02-2007, 11:35
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#2
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Inactive
Join Date: Oct 2006
Location: Long Eaton
Age: 89
Services: ntl 10Mg broadband, ntl XL samsung TV drive V+ talk unlimited RF Mod powered scart Tivo HTC Desir
Posts: 222
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Re: No Channels!!
this seems to be a problem with quite a few installations with both stb and V+, second call usually fixes the problem at which time they ask for all the numbers of the rear of the box.
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15-02-2007, 11:37
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#3
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Inactive
Join Date: Jun 2006
Location: Leicester
Age: 47
Services: 2 for £20 Tv and Braodband calls unlimited
Posts: 204
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Re: No Channels!!
i had the same problems but got them fixed when i called someone more important than customer services
Not what you know but who you know 
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15-02-2007, 11:39
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#4
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Inactive
Join Date: Apr 2006
Location: Grimsby
Age: 46
Services: XXL BB , M+ TV, XL Phone
Posts: 122
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Re: No Channels!!
Thanks, The thing is all the channels aren't greyed out as though there not subscribed, they are just black! In the technical bit in settings the smart card status is unpaired though. Thanks, It was faults i spoke to by the way. Ta
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15-02-2007, 11:43
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#5
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Inactive
Join Date: Jun 2006
Location: Leicester
Age: 47
Services: 2 for £20 Tv and Braodband calls unlimited
Posts: 204
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Re: No Channels!!
Quote:
Originally Posted by MannyUK
Thanks, The thing is all the channels aren't greyed out as though there not subscribed, they are just black! In the technical bit in settings the smart card status is unpaired though. Thanks, It was faults i spoke to by the way. Ta
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If they offer to send an engineer out, you dont need one they just need to pair the box through faults.
I repeat you do not need and engineer, unless the settings havent been saved like what happened with mine
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15-02-2007, 13:21
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#6
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Inactive
Join Date: Apr 2006
Location: Grimsby
Age: 46
Services: XXL BB , M+ TV, XL Phone
Posts: 122
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Re: No Channels!!
No offer of an engineer as yet, guess i'll just have to wait till Monday an see what happens. Thanks everyone!!
---------- Post added at 13:21 ---------- Previous post was at 11:45 ----------
Just spoke to faults again and it turns out they've got my box number wrong so the card didn't match the box. I have given my new box number and have to wait for it to be paired with the card. Thanks everyone
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