Does your remote control fail to respond ?

clayts · 12-02-2007, 02:22

This is the single most annoying fault with V+ at present. Does anyone know if there are plans to fix this, at the very least (as well as other problems).

RS100 · 12-02-2007, 08:32

yes my v+hd remote does it aswell

alexcopeland · 12-02-2007, 12:05

I have found that since the Virgin update my remote has stopped responding more frequently. It seems as if there is upto a 45-60 second delay in button presses. The box catches up with all the last button presses.

Before the Virgin update the TVDrive (silver box) was a beauty!!

I'm not getting cheesed off with it as that isn't going to help the situation I just hope a s/w update comes soon to resolve the issue.

I'm ex NTL for the record, in SG1. Stevenage , Herts.

SteveNotts · 12-02-2007, 12:18

Quote:

Originally Posted by alexcopeland

I have found that since the Virgin update my remote has stopped responding more frequently. It seems as if there is upto a 45-60 second delay in button presses. The box catches up with all the last button presses.

Before the Virgin update the TVDrive (silver box) was a beauty!!

I'm not getting cheesed off with it as that isn't going to help the situation I just hope a s/w update comes soon to resolve the issue.

I'm ex NTL for the record, in SG1. Stevenage , Herts.

I was in exactly the same position as you.Since the Virgin update the remote lag was horrendous!

Last night I formatted the hard drive

and since then it has been miles better!Lost all my recordings but IF it makes the remote problem better itll be worth it!

Steve

Kellargh · 12-02-2007, 12:40

From Virgin: Customer with the PVR may be experiencing slow responses from the remote control. This due to issues with the UK1 EPG Code and will be resolved with the introduction of UK2 EPG Code. Resolved by 24.02.07.

That could be the reason why!

SteveNotts · 12-02-2007, 13:02

Quote:

Originally Posted by Kellargh

From Virgin: Customer with the PVR may be experiencing slow responses from the remote control. This due to issues with the UK1 EPG Code and will be resolved with the introduction of UK2 EPG Code. Resolved by 24.02.07.

That could be the reason why!

Thanks for that.Interesting to know.

My format has helped the problem no end but it would be nice for this problem to be sorted once and for all along with the frame skipping on live tv when you have watched a recording while you are recording.

Steve

brundles · 12-02-2007, 13:15

In contrast to the general direction of this poll, we've found the control much more responsive overall than it ever used to be when running the TW software.

alexcopeland · 12-02-2007, 13:46

Quote:

Originally Posted by SteveNotts

I was in exactly the same position as you.Since the Virgin update the remote lag was horrendous!

Last night I formatted the hard drive

and since then it has been miles better!Lost all my recordings but IF it makes the remote problem better itll be worth it!

Steve

Lets hope my partner doesn;t mind me deleting those recordings.

billyfern · 12-02-2007, 15:18

In Islington, N.London my V+ remote seems no different than before (touch wood), the usual slow response times after midnight whilst the EPG upgrades.
The odd times in the past, a reboot seemed! to help, or could have just been co-incidental or in the mind.

Reddevil63 · 12-02-2007, 15:45

Weirdness I get using my remote is when you press the info button and the screen goes to Delay TV!

erikbloodaxe · 12-02-2007, 16:12

I had V+ HD installed on Saturday 10th. The engineer informed me that the remote can be slow to respond so to be patient. Do not repeat your button presses or do others as the system can then be overloaded with all the different button requests and might then do a wobbler. I have been very patient and therefore had no problems with my box. All functions working OK so far.

clayts · 13-02-2007, 00:14

The most annoying problem is being stuck on FF x32. The other delays I can cope with (ie I'll press FF twice, if nothing happens, I press PLAY straight away to negate the effect) but when the FF x32 problem happens it's a right pain in the backside.

Nicky-R · 13-02-2007, 00:37

This is actually happening to my ex-NTL box, so it seems it not specific to V+

Do you think it's just a Virgin Media fault?

SteveNotts · 13-02-2007, 09:15

Just an update......

Since my format on sunday,the remote hasnt lagged once!

So far seems to have done the trick.

Steve

Osem · 13-02-2007, 09:23

We got a new Samsung box to replace our old Pace unit quite some months ago after it decided to start taking several hours to update itself

The remote has played up periodically since then and has probably been getting worse recently to be honest. We thought it might just be the batteries but soon ruled that out so it's kind of reassuring to know it's not just us