NTL offering package to challenge talk talk

[Musicman]

Surprise Surprise, my bills are back to there old levels.

According to customer retentions, I do not exist on the system for the phone, even though I have next months phone bill!!!!

It appears that accounts have to finish in 01 to 09, though I have different account numbers!!!

Ah, I am on SMS, which has not been migrated, so the retentions person, after 10 minutes of trying to find me found out, which was news to him.

So I have to talk to 2 different people now, thats progress NOT

[lostandconfused]

when you call through, if you were passed from CS they should have selected the correct department for your billing system, if you direct dialled when you put your phone number in it routes you through to the correct department, provided you put the right one in,

[DES_1001]

Well just got off of the phone to retentions, they are now offering fixed packages ie i got one called Bundle 3 which is
Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

[dcclanuk]

Originally Posted by DES_1001

Well just got off of the phone to retentions, they are now offering fixed packages ie i got one called Bundle 3 which is
Talk unlimited 24
cheap rate mobile calls
cheap rate international calls
line rental
2 mb broadband
= £19.95 a month fixed with no need to keep calling back each month.

thanks for the info!
Why can't they just offer it on the website!? One wonders......

P.S. if some1 from retentions could list these other packages, presumably Bundle 1/2/4/5/6/.... ?
Oh, and can any1 tell me if u get a FREE WIRELESS ROUTER from VM. I have/had ntl. I know telewest customers got one

[lostandconfused]

VM dont provide wireless routers was an offer provided by TW thats not being carried on, why dont you just call retetions and ask what offers they have?
0800 052 9403

[dcclanuk]

Originally Posted by lostandconfused

VM dont provide wireless routers was an offer provided by TW thats not being carried on, why dont you just call retetions and ask what offers they have?
0800 052 9403

I think I may have to, as everything is a mess with all these discounts not being applied properly! Plus the broadband bill has STOPPED COMING! So i might just ask them to put me on one of these packs, so that I dont have to keep calling them, and also hopefully start getting a broadband bill!

[DES_1001]

Good idea dcclanuk it would be great to know what the other Bundles are!

[huyi]

so they still have retentions even though ntl have re branded to virgin media? i want to call them tomorrow.

[etccarmageddon]

yes retentions still exists but is now called customer relations (I think) or some silly name.

[dcclanuk]

RESULT!!!

confusing situation for me, but finally all sorted!

i got this:

Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

+ £11.50 for TV
+£8 for Star Plus

= £39.45

For LIFE!!!

She said that it is cheaper to give half price bband for 3 months, but u have to keep calling back. This maybe a bit more expensive, but its fixed.

I think this is a FAIR PRICE to pay VM, so dont start saying "u should pay full price" blah blah, because I have had my fair share of my probs too!

Thu, 15 Feb 2007 11:25:53 GMT

1st 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
2nd 512K took 2203 ms = 232.4 KB/sec, approx 1915 Kbps, 1.87 Mbps
3rd 512K took 2157 ms = 237.4 KB/sec, approx 1956 Kbps, 1.91 Mbps
4th 512K took 2140 ms = 239.3 KB/sec, approx 1972 Kbps, 1.93 Mbps
Overall Average Speed = approx 1946 Kbps, 1.9 Mbps

[dcclanuk]

PS, I will now have a bill for broadband too! about time!

[shnookumshnum]

OK just spoke to retentions I got:
2MB BB
Talk unlimited 24
Family Pack
35pm
For life, but see how the money goes...
No New contract either

[dlozuk]

Contacted retentions this morning and got:


Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: XL (10Mb) (confirmed that this would stay the same for 20mb)
= £37 a month fixed with no need to keep calling back each month.

Dom

[dcclanuk]

Originally Posted by dlozuk

Contacted retentions this morning and got:


Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: XL (10Mb) (confirmed that this would stay the same for 20mb)
= £37 a month fixed with no need to keep calling back each month.

Dom

wont it go up2 £39 when there is the £2 price increase in May for 10mb>>20mb?

PS, I now have this:

Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

FREE TV
+£8 for Star Plus

= £27.95

[Simplastic]

Originally Posted by dcclanuk

PS, I now have this:

Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

FREE TV
+£8 for Star Plus

= £27.95

Thanks guys for your information. After noticing that I have been overcharged for some time now I called retentions and they have credited me back over £50 to my account and put me on the £19.95 package above (would have been £26.95 for 4MB broadband).

The slightly annoying bit is that I pay in two bits - £18 per month for BB and £1.95 per month for my phone. My £50 credit is on my phone bill so I'll be using up that credit till kingdom come! Still, I'm moving abroad in August, so I guess I'll get a cheque back then.