In the red corner.

iadom · 11-02-2007, 10:47

Interesting article on Virgin Media from today's paper.

http://tinyurl.com/yppb82

And here,

http://tinyurl.com/2axad5

11-02-2007, 11:01

Quote:

Originally Posted by iadom

Interesting article on Virgin Meia from today's paper.

http://tinyurl.com/yppb82

And here,

http://tinyurl.com/2axad5

I can agree with a lot of that.

The changes i have seen have been dramatic and welcome. I was made redundant from NTL home in December of 2006 and have only just started back this time with NTL:Telewest business. However having been out of the company for 12 months i can see the changes that have taken place and up to now i like what i see on the shop floor.

When Virgin say they change things thrust me, They dam well do it

Toto · 11-02-2007, 11:33

I bet things will get even better when VM finally have one billing system. You will still have multiple provisioning systems, but its a damned sight easier when you can see the customer easily.

lostandconfused · 11-02-2007, 11:40

things have definatly got a bit better working for VM, cant put my finger on what it is exactly but there seems to be a better attitude there now.

HDFootyMan · 11-02-2007, 12:35

Quote:

Billing has been simplified; NTL was using 14 separate systems at one point. There are now two.

14 systems!!? Bloody hell, that explains a lot.

Another good read. Thanks for the links

**Hugh** · 11-02-2007, 12:43

Quote:

Originally Posted by Chris Howell

14 systems!!? Bloody hell, that explains a lot.

Another good read. Thanks for the links

It's because NTL grew by acquisition, buying cable companies like Diamond Cable (Notts), C&W Comms (which before had been Jones Cable, Bell Cablemedia, Encom, etc), Nynex, Cable London, ComTel, ComCast, Eurobell, Birmingham Cable, et al, all of which either had different billing systems (ICMS, ICOMS, Bytel SMS, etc) or differently modded versions of those billing systems.

11-02-2007, 19:22

Quote:

Originally Posted by Bill C

...When Virgin say they change things thrust me, They dam well do it

Erm...did you mean to type trust?

.

11-02-2007, 19:27

Quote:

Originally Posted by XFS03

Erm...did you mean to type trust?

.

yes

NTLVictim · 14-02-2007, 09:40

I was just pondering the remark on another thread about virgin cola not being a success, and went Googling..on my travels I came upon http://www.virginaircrewlies.com/
Which mentions a letter handed in to Branson's house personally.....It doesn't make good reading!

themelon · 14-02-2007, 10:52

There will always be people who have bad experiences on everything.

These newspaper articles make out like ntl has had the worst customer service in the world and that Sky and BT and other providers have the most perfect customer service ever.

This is simply rose tinted specs and media garbage, Sky and BT are as bad at customer service as ntl, in my 5 Year experience ntl have been far far better.

No company is ever perfect, even Tesco (Britains apparently favourite supermarket) are absolutely dire at customer service, so dire I now refuse to shop there.

NTLVictim · 14-02-2007, 11:15

There will always be people who have bad experiences on everything? Agree, although that airline one is an eyebrow raiser.

Sky and BT are as bad at customer service as ntl? Agree.

Tesco are absolutely dire at customer service? Agree, don't even get me started about them....

lostandconfused · 15-02-2007, 11:25

it is a bit one sided too, if there were an official response from VA it would be a bit better, this could just be someone that had a few too many shandy's and did abuse the flight crew.
i dont think you can really judge until you know both sides