Virgin Media Info

[Bob]

Well the official word from Virgin (taken from that Know First site) that it would take till June for everyone to get it

[Stephen]

Originally Posted by sakiblateef

Hi,

Are there any scheduled rollout dates for the Virgin software?

Officially rollout will start on the 14th and everyone should have the new EPG by June. Glasgow and Swindon got it this week as an extention to the trial rollout.

[m.massey]

My Dad Had Is Last Week In Post, And I Had One Today In The Post And I Live At The Same Address It In My Dad Name, And Pay Him For The Ex Box , It The Same Book And Letter . But Did Not Have The T&c In Mine.

[RileyM]

Originally Posted by DarthYoda

Officially rollout will start on the 14th and everyone should have the new EPG by June. Glasgow and Swindon got it this week as an extention to the trial rollout.

According to the latest adverts, ntl:telewest/Virgin.net will become Virgin Media on Thursday, 8 Feb

[hawth109]

Just ordered my V+ and the customer services guy confirmed rollout is the 8th - they are going to rotate the new 'infinity' logo 90 degrees to help promote the 8th feb launch date. Also massive tv campaign due to start any day now - tv, billboard etc, during dancing on ice or something... he said that the vibe in customer service is excellent and that changes under virgin have been swift and massive... anyway my V+ is on order so will be waiting with baited breath. Also i live in brighton and he said software change to virgin system is already being rolled out and could appear any day...

---------- Post added at 22:21 ---------- Previous post was at 22:04 ----------

also I have just noticed that 'Virgin Central' has appeared under TV hits in the On Demand service... and is it my imagination or has the quality of the movies avaiable started to improve... ???

[Andys_Ipod]

I have not head my letter yet but i just hope the new service is better than the Virgin Trains service

[R.Tunnicliffe]

Originally Posted by DarthYoda

From today customers will start to recieve a letter from Mr Branson and a leaflet letting them know about the changes that will start to happen pretty soon.

There is also a new website www.knowfirst.co.uk which has details about the new company.

I think if Richard Branson should include as a state of urgency on help department, it must be the worst in the among a lot of providers, so many computer mags put it at the bottom of the leauge I can understand that after my experiance with it, all they seem to do is like a game of pass the parcel with the customer always losing, must admit they have impresive titles like Customer Loyalty & Resolution Manager also Customer Concern,
which in itself is ajoke.
Roy Tunnicliffe

---------- Post added at 15:43 ---------- Previous post was at 15:36 ----------

Originally Posted by Andys_Ipod

I have not head my letter yet but i just hope the new service is better than the Virgin Trains service

Well Virgin trains and NTL must work hand in hand if the help line with is as bad as Virgin trains

---------- Post added at 15:49 ---------- Previous post was at 15:43 ----------

Originally Posted by RileyM

According to the latest adverts, ntl:telewest/Virgin.net will become Virgin Media on Thursday, 8 Feb

Hope the new name VirginMedia brings a better service with there computer commitiments, or does in mean longer titles for some of their managers etc ???

[Shaun]

Originally Posted by R.Tunnicliffe

Hope the new name VirginMedia brings a better service with there computer commitiments, or does in mean longer titles for some of their managers etc ???

New name same rubbish over priced product if you ask me.

Unless they get their products to match Sky both feature and price wise as well as giving me a damb good reason to switch on top of this like some killer feature Sky can't provide* then I'll not touch them with a barge pole after last time.

*Not even VOD is going to get me there - Sky are well on the way to launching theirs I believe

[moo1221]

can i change my ntl box to a v+hd box online?

[kipper]

Hi,

I received my letter & package from Richard Branson yesterday and was impressed by what it stated and thought well done him. He has got to do a better job that NTL one hopes! I browsed the web page, a bit cheesy and not that impressive. So I thought I would ring the number given as I was most interested in upgrading my NTL package to TV, Broadband, Telephone & Mobiles. An all in one package so to speak? However it seems you cant get the whole package through one operator therefore you would have to be passed from pillar to post to acheive this. This is when matters start to go wrong, causing confusion and upset because as soon as more than one get involved and no matter how hard they try, it would surely go pear shaped. Not impressed, not able to cater for each individual customer's requirements, therefore loosing them business.

[V-Media!]

just to let everyone know, 1hr nd 18 mins till Virgin media is launched!....

.....Welcome to Virgin Media!

[RS100]

Thank you

Originally Posted by V-Media!

just to let everyone know, 1hr nd 18 mins till Virgin media is launched!....

.....Welcome to Virgin Media!

[DarkGashX]

It hasn't gone midnight and the VirginMedia site isn't up yet so how has it launched?

[HDFootyMan]

Originally Posted by DarkGashX

It hasn't gone midnight and the VirginMedia site isn't up yet so how has it launched?

I don't think the site goes live until 8am.

[Chrysalis]

any email address for virgin media management team? I wish to ask about my area if its been broadband enabled (currently analogue tv/phone).