12hours? Pffft - Page 5

31-01-2007, 18:45

Quote:

Originally Posted by foreverwar

ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 per month for Broadband - what package are you on - 30mb?

Or do you have problems with your TV/Telephone as well?

You had to ask. You will be next for his bull****. oh and BTW his real posting name is GaryParsons.

His list will be long and distinguished but one of his gripes is he has a settop that takes 30 minutes to change channel for instance but he STILL continues to pay for the service.

relegationmateri · 31-01-2007, 18:49

Quote:

Originally Posted by relegationmateri

Here's me thinking I was paying NTL ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 a month for a laugh!!

Here's a 'spot the ball' competition for anyone. Tell me where it says broadband in my above quote and you'll get a prize.

relegationmateri · 31-01-2007, 18:54

Quote:

Originally Posted by foreverwar

do you have problems with your TV/Telephone as well?

TV? who doesn't?

freezing pictures

freezing channels

slow channel changes

crap epg

tv guide too short

about to lose favourites

You asked!

31-01-2007, 19:00

Quote:

Originally Posted by relegationmateri

TV? who doesn't?

freezing pictures

freezing channels

slow channel changes

crap epg

tv guide too short

about to lose favourites

You asked!

And your such a sport for keeping the service instead of jumping ship like some would if they actualy did have those problems. Lets face it you have complained constanly for years about the same issues. So are you stupid or just a glutton for punisment Gary ?. If i had that level of service i would have moved no problem. So WHY do you pay for a service you say is totaly crap ?.

relegationmateri · 01-02-2007, 06:02

Quote:

Originally Posted by relegationmateri

I'm with NTL as they should be the better service. If they ever get it right one day then I'll be as happy as anyone. Virgin might sort out the mess that is /was NTL. Here's hoping.

Not sure how many times I have to say this for it to sink into thick skulls but here it is once again.

Russ · 01-02-2007, 06:13

Not sure how many times the team have to say this for it to sink in to 'thick skulls' but here it is once again:

Goading and inflammatory comments will earn permanent bannings from CF.

02-02-2007, 17:43

Quote:

Originally Posted by relegationmateri

Not sure how many times I have to say this for it to sink into thick skulls but here it is once again.

So what you trying to say GARY your a glutton for punishment ?

Do you have a stick marked NTL and hit yourself with it. Then shout

Thank you NTL please can i have some more ?.

relegationmateri · 02-02-2007, 17:56

Someones doctor needs to turn the dosage down

Stuart · 02-02-2007, 18:11

Quote:

Originally Posted by Bill C

And your such a sport for keeping the service instead of jumping ship like some would if they actualy did have those problems. Lets face it you have complained constanly for years about the same issues. So are you stupid or just a glutton for punisment Gary ?. If i had that level of service i would have moved no problem. So WHY do you pay for a service you say is totaly crap ?.

In fact, IIRC, you did move services when you had trouble...

NTL_Sux · 02-02-2007, 18:55

Hadn't meant for this to turn into an inter-forum insulting thread, just to let ntl's potential customers know what can happen.

Anyway.
I thought I was all done with this but no.
It turns out I'm not.
ntl still have little surprises left for me.

Quote:

Originally Posted by NTL_Sux

They asked to collect the set-top box and wanted to arrange a time that a representative could call to complete the transaction. However, after I had explained how much time I had already donated to the ntl cause on the phone, or in days away from my office waiting on various ntl representatives, I was told that they would not need to collect the set top box after all.

Instead they would simply change the subscription requirement from their end, which effectively (apparently) turns the set-top box into a free-view box and it lives happily ever after.

Today I get home to find a note from a collection agency, on behalf of ntl. They've been trying to contact me to arrange to collect my set-top box. So I spent another hour explaining the previous arrangement to be assured that I was correct, nobody would need to collect any equipment.

So. Having 'sorted that out' I forget about it and assume it's died a death.

WRONG:-
Today I awoke to a letter threatening legal action and bailiff's if I hadn't handed their damned box back within 5 days of posting their letter.
I phoned them and told them to be here tomorrow morning. I do hope that whoever they send is of large enough physical dimensions to prevent me from shoving it up his....!

If I don't post for a while after tomorrow morning, you'll know they've stuffed that up as well! I just know I'm going to get cut off again, and that they'll try and invoice me for it again!

T.V. and phone now gone elsewhere.
Only broadband left (though I have a feeling that will be disappearing by default in the morning).

If you're reading this and thinking of taking out any kind of contract with ntl, just read some of what I've been through in the last year. If there's even the slightest chance you might have to go through it as well, would you really want to?

NTL_Sux · 03-02-2007, 12:25

Not really a surprise, but they didn't turn up.

Appointment for 08:30 to 12:30.
It's now 12:38.

Another morning of my time wasted.
And now I have to wait in for the rest of the day to see if they bother to turn up at all or are just late.

---------- Post added at 13:25 ---------- Previous post was at 12:40 ----------

So far 30 minutes holding on to ntl's "customer service" line, being constantly reminded that my call is "very important".

---------- Post added at 13:42 ---------- Previous post was at 13:25 ----------

45 minutes.

---------- Post added at 13:42 ---------- Previous post was at 13:42 ----------

Finally!

Took 60 minutes to get an answer in the end.

Then I was told that actually, despite being on ntl paper and bearing an ntl reference, the letter is a mistake anyway and should not have been sent out as the set-top box need not be returned to ntl after all, which is where I was four months ago!

YE GODS!!!!!!
What is wrong with this company????

Now I have to waste more time getting something in writing to cancel it, because I know damned well what will happen if I don't!

relegationmateri · 03-02-2007, 13:59

Quote:

Originally Posted by NTL_Sux

Hadn't meant for this to turn into an inter-forum insulting thread, just to let ntl's potential customers know what can happen.

It's always the way when you point out NTL's many many faults.

**Hugh** · 03-02-2007, 14:14

You always have the customer's final option.

NTL_Sux · 03-02-2007, 20:20

The guy turned up at 17:00.
Swapped the set-top box for a cable modem and everything works.
Couldn't have apologised more for being late; He showed me his visit schedule for today.
He'd been told to make 31 appointments.
All this morning.
Over a 50 square mile area.
Left me at 17:15, with two more 'morning' visits still to do.

Interesting speaking to the guys on the front line, hearing just how sick they are of their employer and having to suffer all the customer complaints about them. So many people here tell me I'm in the minority, I sometimes forget they have a vested interest in trying to get me (and others) to believe it.
The staff I spoke to today are the ones who deal with the clients leaving ntl.
I am apparently not in the minority after all, contrary to some opinions.

lostandconfused · 04-02-2007, 10:43

Quote:

Originally Posted by NTL_Sux

Interesting speaking to the guys on the front line, hearing just how sick they are of their employer and having to suffer all the customer complaints about them. So many people here tell me I'm in the minority, I sometimes forget they have a vested interest in trying to get me (and others) to believe it.
The staff I spoke to today are the ones who deal with the clients leaving ntl.
I am apparently not in the minority after all, contrary to some opinions.

why would anyone have a vested intrest in getting you to believe you are in a minority? this site isnt run by ntl, its not run for ntl. i work for ntl and TBH i could give two hoots what you believe.

Think about it this way your on a website that used to be called nthell. now whichever way you look at it, the majority of people that come to this website are here because they have had some sort of problem with ntl and are looking to get it resolved. i would very much doubt that there are many people here that have never had a problem with ntl but thought they would have a look because they just wanted a chat with another ntl user.

also you had a faults engineer out. ofcourse they are going to be dealing with complaints! they only ever go out when somethings not working. i have yet to see ntl or anyone for that matter sending round an engineer just to make sure everythings working fine.

yes there are problems with ntl, i should know i work in CS and take calls about it everyday. but for anyone to take you seriously you really should take some perspective on it. although your screen name hardly sugests an unbiased view