Recovered Content problem

Nor · 27-01-2007, 08:16

It's a bit hit and miss which programmes actually record. Went to watch a movie I'd recorded the other week and it gave me the "error with this programme, try resetting the box". So I reset the box (as I've done more times than I care to remember) and this time when it came back every single programme was called 'recovered content'.

Called NTL there and got the 'someone will call you back within 4 days' answer. It's maybe because I have a Glaswegian accent, but the people at the call centre in India have real trouble understanding what I'm saying. Took me about 10 minutes before the guy understand that every programme was called 'recovered content', and even after that he's still asking if the power lead is secure, cause maybe that's the problem.

I really don't want to wait 4 days to find out an answer to this problem. TV Drive is pretty unusable at the moment because of it.

Any advice? Is it possible for me to phone a department which would be able to help me straight away rather than getting someone who might know something to call me back within a week.

Thanks.

JG3870 · 28-01-2007, 17:30

Quote:

Originally Posted by Nor

It's a bit hit and miss which programmes actually record. Went to watch a movie I'd recorded the other week and it gave me the "error with this programme, try resetting the box". So I reset the box (as I've done more times than I care to remember) and this time when it came back every single programme was called 'recovered content'.

Called NTL there and got the 'someone will call you back within 4 days' answer. It's maybe because I have a Glaswegian accent, but the people at the call centre in India have real trouble understanding what I'm saying. Took me about 10 minutes before the guy understand that every programme was called 'recovered content', and even after that he's still asking if the power lead is secure, cause maybe that's the problem.

I really don't want to wait 4 days to find out an answer to this problem. TV Drive is pretty unusable at the moment because of it.

Any advice? Is it possible for me to phone a department which would be able to help me straight away rather than getting someone who might know something to call me back within a week.

Thanks.

The only way to get rid of the recovered content programmes is to "Refomat" the TV Drive's hard disc and everything should work fine

Nikesh · 28-01-2007, 17:46

Here's a link for instructions on how to reformat your TV Drive:

http://www.cableforum.co.uk/board/sh...php?t=33605421

Nor · 28-01-2007, 19:29

Thanks lads. I will need to watch a couple of things before I reformat. The bloke at the call centre was really infuriating. "I can troubleshoot your problem, but I'm not going to". This was the manager of the New Delhi call centre. All I wanted was to be treated like a human being, not like something that he'd stepped on.

Extremely unhelpful, to the point of being obstructive. Made me want to move elsewhere for my TV supply. It's just such a hassle to switch though. Hate being treated like that. I eventually called the billing department (got through in 2 minutes, not 30) and spoke to a Scottish girl who went out of her way to help. It's that kind of thing which makes people stay with NTL and put up with the problems, not getting grief from people are meant to be helping you.

quadplay · 28-01-2007, 19:44

Is the error code you're getting 2056? If so and you're currently using the ntl-branded EPG, we've made improvements to the disk handling routine in the new Virgin-branded EPG which should massively reduce or stop the occurence of this issue. Wait until you get the new Virgin-branded EPG on your TVDrive, and then reformat and you should mostly stop getting these errors.

Nor · 29-01-2007, 20:24

Quote:

Originally Posted by quadplay

Is the error code you're getting 2056? If so and you're currently using the ntl-branded EPG, we've made improvements to the disk handling routine in the new Virgin-branded EPG which should massively reduce or stop the occurence of this issue. Wait until you get the new Virgin-branded EPG on your TVDrive, and then reformat and you should mostly stop getting these errors.

Yep, 2056 is what appears at the bottom of the error message.

Any idea when the new Virgin branded EPG will be on? Struggling to live with this.

quadplay · 29-01-2007, 20:29

You're in Glasgow, right?

Keep an eye out for it very soon...

Nor · 29-01-2007, 20:31

Aye, thanks.

You reckon a format once the new EPG is on will solve my problems then?

quadplay · 01-02-2007, 16:11

Yep. Have you got it yet?

Nor · 01-02-2007, 22:49

Aye, I do have the new EPG. Im still a wee bit peeved that nobody has even called me from NTL regarding my problem though. Box still playing up, and 6 days later nobody has even bothered to call me back. Really fed up with things.

quadplay · 01-02-2007, 22:51

Watch (or archive to DVD) anything you want to see, then reformat. You should only see this issue very rarely after that.