Belfast & Glasgow TV Outage

[coldo]

Originally Posted by joeh771@ntlworld

boxmines isnt but when i pulled the wire out the back and put it in again, a message came up saying that the cable is unplugged, check and restart

I got something similar now, box seems to be wroking to an extent.

Now off the NTL "Updating your set top box" screen but now a black screen and channel on box front is set to 0. A blue box is appearing on the screen saying basically along the lines of "your channels are not available, try disconnecting at your mains" or something along those lines. After disconnecting same thing appears.

Hopefully this is indeed a sign of things picking up as the boxes are now starting to work again, now just getting the channels up and running again for us.

[handyman]

Originally Posted by Rorschach

My TV Drive has just rebooted but the channels are still not available (except, bizarrely, Sky One)....and...I can't watch any of the pre-recorded stuff

I'm off to bed. This had better be sorted in the morning, or there'll be hell to pay!

Rorschach

I find it really funny how upset people get when deprived of and evenings telly. Can't you dust off the monopoly and interact with humans?

[coldo]

Originally Posted by handyman

I find it really funny how upset people get when deprived of and evenings telly. Can't you dust off the monopoly and interact with humans?

Just as well people's internet connection hasent been affected in all this or riots may have broken out lol

[Scruff]

Just found this site - thank you so much - we've been rebooting our box since 7.55pm tonight. Managed to get through to NTL just before 8 and they are giving compensation of £5 credited to your account only if you ask about compensation. Will be phoning them tomorrow to up the compo after missing the footy tonight - arggggh. Writing this from glasgow and we still have nothing on the tv box.

[joeh771@ntlworld]

Originally Posted by coldo

I got something similar now, box seems to be wroking to an extent.

Now off the NTL "Updating your set top box" screen but now a black screen and channel on box front is set to 0. A blue box is appearing on the screen saying basically along the lines of "your channels are not available, try disconnecting at your mains" or something along those lines. After disconnecting same thing appears.

Hopefully this is indeed a sign of things picking up as the boxes are now starting to work again, now just getting the channels up and running again for us.

I think it depends what box you have, yours sounds the same as mine, nothing but a zero on the front and channels unavailable when tiy flick the channel up/down

[mackers8923]

Originally Posted by handyman

I find it really funny how upset people get when deprived of and evenings telly. Can't you dust off the monopoly and interact with humans?

Not so much doing without more like paying for something that we are not getting. How quickly would NTL have our services off had we forgot to give them new bank details or maybe missed a payment or something...

[Nor]

My TV has been down since about 4pm today. On the upside, I did miss Big Brother.

[joeh771@ntlworld]

talking about that, was there an eviction tonight or not, does anyone know??

[Pedro Uk]

wooot! it`s back!!!

[jcrawfy]

All channels back online at last. I am in Scotstoun for those of you that want to try rebooting your boxes now you should get BBC etc.

[Scruff]

Customer Service at NTL is so bad. They should have a status page on ntlworld like they do for broadband internet for TV and phones. They don't even have a message on their 150/151 number.

I'm seriously thinking of moving back to BT and Sky.

[joeh771@ntlworld]

still not got it on mine

[Scruff]

All channels seem to be there except channel 5 - strange

[jcrawfy]

This is twice in as many weeks that this is happened. I lost all my cable just a couple of weeks ago for the whole evening. I really hope the rebranding and restructuring will help improve service outages like this or am I hoping for too much.

Thank god for this site or I would have been playing with it for hours.

Cheers for keeping the moral up guys.

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

Originally Posted by Scruff

Customer Service at NTL is so bad. They should have a status page on ntlworld like they do for broadband internet for TV and phones. They don't even have a message on their 150/151 number.

I'm seriously thinking of moving back to BT and Sky.

A status page would be an excellent idea !!! How do we get them to do this. Bit of people power needed

---------- Post added at 23:05 ---------- Previous post was at 23:03 ----------

Originally Posted by Pedro Uk

wooot! it`s back!!!

Just realised why I am I still on this site I can watch TV now.

[Scruff]

I'll mention it when I'm ranting on the phone at 8am tomorrow. Oh - I've had a better idea - lets all email Richard Branson with a few pointers !!! Things can only get better ........