Whats in it for us?

[Gadgie]

I have been aTelewest customer for some years now, and recently got their TV Drive box installed. This was only done because we could not get a decent picture on our New H/D TV without it? We also get their Phone & 2Meg Interent pacakge.
My question is, is there is anything in this deal for people like us, who have been with them for so long using ALL of their services! Some kind of loyality deal would be good, like hooking up our mobile phones (after we have converted them to Virgin Mobile) to our land lines, at discounted calls! Or even a discount for using ALL of their services, anything like that would be a good way for them to hang on to All the customers that NTL & Telewest had before the take over.
Cheers.

[Nikesh]

Have you tried negotiating a deal with Retentions?

[Gadgie]

I have just checked through all the ISPs as listed on the "knowitfirst.co.uk" and it seems that I am paying Telewest £18.00 for 2 Meg when I could get up to 8Meg from Virgin for £14.99
So it looks like the take over will save me a few quid every month as well as a boost in D/Load speed!
When is the take over?.........soon I hope

[Zee]

Originally Posted by Gadgie

I have just checked through all the ISPs as listed on the "knowitfirst.co.uk" and it seems that I am paying Telewest £18.00 for 2 Meg when I could get up to 8Meg from Virgin for £14.99
So it looks like the take over will save me a few quid every month as well as a boost in D/Load speed!
When is the take over?.........soon I hope

Virgin.net 8Mbps is ADSL and an Up To service, you may only revieve 512K from Virgin.net's 8Mbps service.
Its worth paying ntl or Telewest that little bit extra for a much more decent service, trust me ...

My friends who are not in cabled areas wish they could get ntl or Telewest.
I'd rather pay ntl £35 for their 10Mbps service then pay BT £27 for their Up to 8Mbps service.

[Gadgie]

Thanks for that Zee, you are right of course, I am lucky to live in a Telewest area, in fact my speed is never lower that 1.9Meg at any time!

Yet according to the brochure that Virgin sent us, they say they will guarantee every net user that they will receive 100% of the speed they are paying for, no matter how far from the exchange they live!

So I think I will stay with them, and hope that Virgin keep that promise

(BTW, how to get an Avatar onto your page? I had a look on my Page and cant find a link)

[spiderplant]

Originally Posted by Gadgie

Yet according to the brochure that Virgin sent us, they say they will guarantee every net user that they will receive 100% of the speed they are paying for, no matter how far from the exchange they live!

I'm sure that was referring to cabled areas. I'd be interested to see a scan though.

There are two sites. www.knowfirst.co.uk for cabled areas, and www.know1st.co.uk for non-cabled (wierd, huh?)

The Virgin ADSL is most definitely "up to". I'm on the so-called "up to 8Mb". I get 2.5Mb at best and 200kb at worst. And that's only 1.5km from the exchange.

[Gadgie]

Ah! well it just goes to show that you can never believe what they put into their glossy brochures?
Mind you, I think there will be an all round improvement in the Internet service once the take over is complete, it could even spark off a "price war" which will be a good thing for all use users

[Nikesh]

Originally Posted by spiderplant

There are two sites. www.knowfirst.co.uk for cabled areas, and www.know1st.co.uk for non-cabled (wierd, huh?)

Damn, this is going to be confusing... they should just include the virgin.net services with ntl:telewests services. Maybe call it the S package.

[Gadgie]

Nickesh, I noticed on your logo that you are already a Virgin Media customer, so can you tell us what their service is like?
I was wondering if Virgin who also own a mobile phone network, would be offering a deal on call charges, for customers who use their TV, land line & Internet package?

[Nikesh]

Gadgie - I'm not a Virgin Media customer yet... In February ntl:telewest are changing their name to Virgin Media. I think Virgin.net is also changing to Virgin Media. So I am an ntl customer but they will soon be changing...

ntl:telewest own Virgin Mobile. Here's a link to the deals you can get with telewest at the moment.

BTW My name is Nikesh

Hope it helps. You will soon become a Virgin Media Customer too.

Gadgie,

Nobody is yet a 'Virgin Media customer' until the re-brand actually takes place in Feb.

[Gadgie]

Ah! thanks for clearing that up for me, I only hope the quality of service will not suffer after the take over, as to be honest we are really happy with Telewest. Thanks for that link as well, very helpful.

OOPs! sorry about the name.

---------- Post added at 19:22 ---------- Previous post was at 18:45 ----------

No sooner than I asked the question a couple of days ago, about a deal for customers using all services for one company. When I get put on to a link that offers a good mobile phone deal from Virgin! They are offering 300 minutes (any mobile or land line) and 300 texts a month for only £10

I wonder if they saw my post?

[raymullan]

Originally Posted by Gadgie

I have been aTelewest customer for some years now, and recently got their TV Drive box installed. This was only done because we could not get a decent picture on our New H/D TV without it? We also get their Phone & 2Meg Interent pacakge.
My question is, is there is anything in this deal for people like us, who have been with them for so long using ALL of their services! Some kind of loyality deal would be good, like hooking up our mobile phones (after we have converted them to Virgin Mobile) to our land lines, at discounted calls! Or even a discount for using ALL of their services, anything like that would be a good way for them to hang on to All the customers that NTL & Telewest had before the take over.
Cheers.

I reckon this takeover is worse on Telewest customers than ntl. BTW there is no takeover, ntl bought virgin mobile, the negotiated a deal to re-brand and use the name Virgin due to its reputation for good CS. Branson accepted the deal and became majority shareholder. But technically Virgin (Shops etc.) and Virgin Media are separate entities.

[Gadgie]

Well I read their bumf and it said that us Telewest customers will be offered BB in 3 different speeds? So I only hope that means that folk like me who are on 2Meg will get an increase? As 2-4Meg seems the be the "middle" area just now.
I started off with them on dial up then gradually worked up to 2Meg at £18 a month.

[thelem]

2meg is their lowest service, for £17.99/month. Others are 4meg at £24.99 and 10meg at £34.99. Speed increases will happen in time, but nothing official yet.