Yet another TV Drive Review - Page 2

02-01-2007, 14:55

Had my install today very impressed if I wanted a free view box lol Im not even authorised to watch channel 5. None of my family pack channels are viewable the box has had 2 hits. The installer said there was a problem with the order and box not matching but called his gaffer to be told he will hit the box manually and it will be ok to run in 30 mins. Is this just the lets escape blag they use???? anyway called cs he hit box again to no avail I asked if it could be the box id or whatever not matching he said maybe but you could just imagine him shrugging his shoulders lol . Got a tech out tomorrow dont think that will help as I think its an account problem but ill see. Good job I kept sky + as a backup for when NTL ballsed it up

punky · 02-01-2007, 15:03

I've always had problems. Every install of my STB (first one, replacement to first one, samsung) ballsed up like yours. Had to call back 2 or more times to get the channels added. Its even happened with package changes too.

Just have to persevere mate.

02-01-2007, 15:15

I aint paying till its working

Nedkelly · 02-01-2007, 19:21

The system that programs the boxes is up and down like a yoyo .Seen boxes put in days ago still not take the hit .A dummey box swap normally cures the problem but faults do not have this tool so we have been told only despatch does.If the system is working ok i have seen them hit in 5 mins but the contractors just like to do a runner

EssDee · 02-01-2007, 19:51

My installer told me that the server that matches cards to boxes was down and that it would kick back in sometime that day. In fairness to him, he kept in touch on his mobile to keep tabs on the status and chased it up when he felt it was taking too long.

I take it then that some installers work for ntl and some are sub-contractors?

Cheers

02-01-2007, 19:58

Quote:

Originally Posted by Nedkelly

The system that programs the boxes is up and down like a yoyo .Seen boxes put in days ago still not take the hit .A dummey box swap normally cures the problem but faults do not have this tool so we have been told only despatch does.If the system is working ok i have seen them hit in 5 mins but the contractors just like to do a runner

so tomorrow when the techs here and he hits a brick wall what do I tell him he needs to do

lol

Nedkelly · 02-01-2007, 20:18

If it is a fault tech hopefully he would of done a dummey box swap before he turns up .If the box has not got its package on i would then check the hit transactions by calling despatch to see if the hits have failed and why they have failed.A number of boxes have not been put on the system properly a batch of samsungs have had this problem and some tvdrive boxes.It is down to the tech that comes round some are quite clued up on the problems .As i said in my other post the system is up and down at the moment and some times the delay can be upto 1 hour we get updates all day telling us what the delay is

02-01-2007, 20:19

Thanks for the info

quadplay · 02-01-2007, 20:45

Zingle, I might be able to get this sorted tonight without an engineer visit, but I'll need quite a lot of information.

If you want, drop me a PM with:
Your account number,
Full name and address on the account,
Smartcard number, and
TVDrive MAC address

You can find the last two by going into Home, then Setup & Diagnostics, then Diagnostics.

One of the CF team can confirm I'm a member of ntl:Telewest staff, and I'd recommend you await their confirmation before sending your details to anyone.

02-01-2007, 21:08

I know your cool mate pm on its way

03-01-2007, 13:02

All appears sorted now big up to Quadplay for his help

steviej · 04-01-2007, 15:53

hi
i had my tvdrive installed on tuesday and after adjusting the settings i.e hdmi output to 720wide the bbchd was brill.
i am a bit ****ed though as only bbchd is availible so it seems in the cardiff area can anybody confirm this as i have been on the phone to ntl for a hour and the girl knew nothing about the services they offer
i did not get a manual with the set and the on demand does not work. or is that not availible as well.
does this mean that i have extra costs just to get one hd channel if i had know that i would have gone with sky.
i have also e-mailed ntl 6 times to enquire about the hd services they have in my area but they have not the decency to answer my e-mails.
as you can tell a very angry
steve

EssDee · 04-01-2007, 16:04

Steve

Only BBC HD at the moment...sorry.......poor I know. Theres always on-demand problems with the TVDrive, I think it's totally gubbed at the moment.

RS100 · 04-01-2007, 17:34

I have been told buy some of the guys i was working with at one of the head ends the other day that a new firmware version which will have the virgin media guide EPG and ondemand working will go live with 2 weeks as the want it on all cable receivers before the 14th of feb 2007

quadplay · 04-01-2007, 17:58

The On Demand issues aren't related to the Virgin-branded EPG. We hope to have those fixed within a couple of weeks.