PVR release dates - Page 28

gadge · 01-01-2007, 23:44

Quote:

Originally Posted by Bill C

I to live in Warrington and i WILL be ordering my TV Drive on the 23 jan

same here dude were bromley also may try to get an order in early i was told ring first week of jan because of maybe a backlog.

sherer · 02-01-2007, 10:01

will be good if we can get a few reports of people on the Bromley platform getting installs booked..

not even heard of anyone testing this on Bromley yet.. hopefully there won't be any bugs on our side

ecw199 · 02-01-2007, 12:58

I'm on Bromley in the Solent area of Hampshire (Portsmouth to be exact). I phoned ntl on the 27th December and was told by sales that tvdrive wouldn't be available til February but CS told me the end of Jan. Neither could give me an exact date or take advanced booking.

Would be good to hear what other Bromley people are being told, no offence to Langley lot but I'm so jealous that you got to have it over Christmas.

54xhg · 02-01-2007, 13:54

Hi,
I'am in Leeds(Bromley)and was told today by cs that it would be available in Leeds by end of january.

kevin66 · 02-01-2007, 14:28

I'm in BT36. Contacted CS this morning about TV Drive. Was told that it may be May 2007 before the TV Drive is available in my area. At this I informed them that I would probably want to cancel my phone & TV.

I took a few minutes to calm down and then phoned Sales who said that they could probably have it installed in a couple of weeks time.

stevieb · 02-01-2007, 14:45

Quote:

Originally Posted by Bill C

I to live in Warrington and i WILL be ordering my TV Drive on the 23 jan

Thanks Bill - I've had an email this morning from CS saying it will be available from the 23rd Jan.

I'm going to try to pre-book.

Cheers

Fingy · 02-01-2007, 15:37

Quote:

Originally Posted by kevin66

I'm in BT36. Contacted CS this morning about TV Drive. Was told that it may be May 2007 before the TV Drive is available in my area. At this I informed them that I would probably want to cancel my phone & TV.

I took a few minutes to calm down and then phoned Sales who said that they could probably have it installed in a couple of weeks time.

You are able to get it now in BT36 (Newtownabbey direction?) The only delay would be for the next available install crew. HTH.

dranny69 · 02-01-2007, 17:42

Quote:

Originally Posted by stevieb

Thanks Bill - I've had an email this morning from CS saying it will be available from the 23rd Jan.

I'm going to try to pre-book.

Cheers

can you let us know how you get on pre-booking ?

Kevin Shirley · 03-01-2007, 19:12

Quote:

Originally Posted by quadplay

Flitwick, I believe, comes under the Luton franchise, so you should be able to get it now. Try calling Customer Services free on 150 from an ntl phone, or Sales on 0800 183 1234.

Thanks for the info and Flitwick does come under Luton.

Kevin

Soundlab · 03-01-2007, 19:26

Has anyone in the BN12 region had one of these installed ? If not, does anyone know when this area will be 'ready' to have them installed ?

Thanks in advance.

stevieb · 03-01-2007, 19:40

Quote:
Originally Posted by stevieb
Thanks Bill - I've had an email this morning from CS saying it will be available from the 23rd Jan.

I'm going to try to pre-book.

Cheers

Quote:

Originally Posted by dranny69

can you let us know how you get on pre-booking ?

Not well I'm afraid (but not surprised).

I rang CS and the nice lady confirmed Warrington for 23rd Jan and went through the price etc with me; she even wanted to go through the features but I declined and just wanted to get on with pre-booking an instalation.
She went to speak to a colleague who said that they couldn't do that but "Sales" could - they would put me through to sales.

A young guy called "mark" seemed quite excited by the prospect of a sale until I mentioned the TV Drive. Ah he said, "we have had no training for that" and their IT had not been upgraded to accept orders of the TV Drive.
He said he would put me back to - you guessed it - CS.
The line at CS rang once, they picked up the phone and then hung up. This was after 25 minutes of waiting.

I rang back only to be told by that pre-recorded Geordie t*sser (apologies to Geordies) that "oh dear, we appear to be very busy at present, suggest I ring back later" and then it disconnects me.

I decided to email the customer care guy who gave me the date in the first place as per the following:

"Thank you for your reply.
I have telephoned customer services today to book an appointment to install a TV Drive but the lady (Katherine) said she would have to put me through to sales. I then spoke to "Mark" in sales who said that they had not been trained on how to subscibe me or how to arrange an instalation as they were on a different I.T. system which had not been upgraded!!

He then said he would have to transfer me to customer services but then they cut me off. This was after 25 mins waiting. I rang back but was advised by the automated reply that waiting times were in excess of 30 minutes. I know this is new technology but this lack of service is inexcusable.

Would you please provide a direct telephone number (OTHER than the 0845 454 0000 number) that will put me through to someone who can take my order and who can book an instalation date for me.

I look forward to hearing from you"

which I thought was pretty polite considering.
I've also tried at least 10 times tonight to get through but keep getting disconnected by that Geordie t*sser.

Watch this space.

dranny69 · 03-01-2007, 19:54

best of luck

stevieb · 04-01-2007, 08:55

Quote:

Originally Posted by dranny69

best of luck

spoke to CS again at 8 am this morning and was told because of "problems" they had had, they were not taking any pre-bookings, so I would have to ring back on the 23rd Jan.

Suppose thats it then.

studiosonic · 04-01-2007, 15:41

Damn....I tried a tactic of booking my install online (I'm a new customer) and then ringing up sales with my order number to get the TV drive added. I booked the install for 29th Jan (I live in London)...

Spoke to Sales....ummm....errr....TV Drive...I'll have to get back to you. They took my name and number. Have I had a call....have I heck. They haven't even called me back just to confirm my online booking. I really want to get the TV Drive so I'm not going to be put off, but NTL are pretty shoddy when it comes to their customer facing departments. It could be so much smoother....I didn't even get an auto-generated email to say that my order had been recieved. Poor, very poor.

I'll keep chasing them though!

jonat8 · 04-01-2007, 17:26

I e-mailed today to find out when it would be available in my area, they replied within a few hours (good!) saying from the 23rd so I will put my order in a little nearer the time.