Staff - Page 3

LixeL · 20-12-2006, 20:36

Sad to see that there's quite a few recently made redundant EX NTL bods on here, especially at this time of year, hope you all find jobs soon if you haven't already.

Saneboy13 · 21-12-2006, 10:01

Quote:

Originally Posted by BarFly

bloody hell i know its cold out but i didnt realise hell was about to freeze over... Engineers throwing insults about, especially about other staff...

pot kettle & black springs to mind.....

lol

TSC here, well nearly back to FMC, but fighting it.....

Cheeky

,

It's easy for people that hide behind their phones, try dealing with customers face to face

. As Sollp said "Having no cabinet details, Telco faults with no routing details, Telco fault when it's a DTV fault so you can't use lap top to replace faulty STB, booking a fault when it's an account issue, booking a fault because it's the easiest thing to do so the service a tech has the problem of explaining to an angry customer face to face that there is nothing they can do because again it's an account issue, i'm sure i could go on."

It also gripes me when you get sent to a modem fault that clearly isn't. Modem is working fine, then when you get into it it's the customers pc is riddled with Viruses (Not sure of plural there

), so it was an unnecessary truck roll.

In any case though, it was fun rattling cages for a change

AntiSilence · 21-12-2006, 10:13

Quote:

Originally Posted by Saneboy13

get into it it's the customers pc is riddled with Viruses (Not sure of plural there

)

From Wikipedia:

Quote:

In the English language, the standard plural of virus is viruses. This is the most frequently occurring form of the plural, and refers to both a biological virus and a computer virus.

The less frequent variations viri and virii are virtually unknown in edited prose, and no major dictionary recognizes them as alternative forms. Their occurrence can be variously attributed to hypercorrection formed by analogy to Latin plurals such as radii; idiosyncratic use as jargon among a group, such as computer hackers; and deliberate word play, such as on BBSs (see, e.g.: leet)

sssshhhh · 21-12-2006, 10:42

ex despatch which included installs despatch, faults/networks despatch, telco provisioning, fault diagnostics, quota management, sorting out everyones mistakes, shouting at customer services, shouting at FMC, shouting at FMC some more and explaining for the 10th time that a cracked omni box lid will not cause someone to have an electric shock because water will get in, and it doesn't actuallly warrant calling the on call network tech at 9 at night to fix. We named ourselves the dustbin of NTL. Ah, the gool ole days. Then 2 years ago they decided to make us all redundant, split the department and send the chunks to various far flung corners of the uk, and believe they are still being moved around on a regular basis.

bigcat · 21-12-2006, 12:49

Quote:

Originally Posted by sssshhhh

We named ourselves the dustbin of NTL.

Nah, that was my ex dept Network Surveillance!

We would get customers blind transferred through to us every day from CMC & Faults!!

"Dunno what to do with this customer bill query, I know I'll blind transfer him/her to Network Surveillance"

Apart from being very poor customer service, we couldn't help if we wanted to, we didn't have access to those parts of ICMS/Harmony/SMS

The most common one was from Faults "Hello this customers postcode was affected by an Outage on the Pop Up that was closed yesterday...is it still ongoing...?"

lostandconfused · 21-12-2006, 15:35

does anyone have a phone number for staff accounts?
i have a tv drive install booked for the 27th but am back in work then, i cant email them as im off work until the 27th

tried phoning CS who said i need to speak to staff accounts, but there isnt a number

im sure there used to be one, if anyone could PM it, it would be great

Shandos · 21-12-2006, 17:48

Quote:

Originally Posted by lostandconfused

does anyone have a phone number for staff accounts?
i have a tv drive install booked for the 27th but am back in work then, i cant email them as im off work until the 27th

tried phoning CS who said i need to speak to staff accounts, but there isnt a number

im sure there used to be one, if anyone could PM it, it would be great

They do have an e-mail address and a phone number, shout me if you still need it.

---------- Post added at 17:48 ---------- Previous post was at 17:44 ----------

Soon to be Ex NTL here too, I'm in TP&R as most know it as.. telco provisioning.. I'm not being made redundant, i'm off to pastures new...

CATV Man 1 · 22-12-2006, 10:16

"colleague" whatever that means

27-12-2006, 18:25

I work in Customer Relations AKA Disconnections

27-12-2006, 18:27

Quote:

Originally Posted by mattysheff

I work in Customer Relations AKA Disconnections

Boy are you going to get some begging PM's

You know the type "i want everything for nothing or i go to $ky"

27-12-2006, 18:55

Wasting there time, I'm too tight and won't give anything away for nothing unless a customer really deserves it for poor services etc.

27-12-2006, 19:19

Quote:

Originally Posted by mattysheff

Wasting there time, I'm too tight and won't give anything away for nothing unless a customer really deserves it for poor services etc.

Then you get a big

from me just hope there is more like you at your location.

poolking · 27-12-2006, 19:43

Quote:

Originally Posted by Bill C

Boy are you going to get some begging PM's

You know the type "i want everything for nothing or i go to SK$"

Shouldn't that be $ky?

27-12-2006, 20:12

Quote:

Originally Posted by poolking

Shouldn't that be $ky?

Indeed it should. But lets face it you understood me

.

Edited

punky · 27-12-2006, 20:13

I was thinking, why would anyone want to go to Reddish/Stockport