Intermittent connection

[Arachnid]

Hey, I've just returned from Uni for xmas and am thus back to 4mb NTL cable modem bollox as usual. I came back to discover that every 2 to 5mins i get an error message from windows saying "a network cable is unplugged" (as i am writing this its done it already) and then the ethernet light turns off on the modem. All internet activity will stop, msn signs out, IRC disconnects, downloads will end etc. The ethernet light then comes back on about 10seconds later and windows goes about "acquiring network address" and finds the usual IP etc.

This does not happen in Nottingham when I am at university so I assume it will be the fault of the modem or something at NTL's end.

Any help would be appreciated, I have emailed NTL and had no reply as of yet.

Thanks

[Toto]

Originally Posted by Arachnid

Hey, I've just returned from Uni for xmas and am thus back to 4mb NTL cable modem bollox as usual. I came back to discover that every 2 to 5mins i get an error message from windows saying "a network cable is unplugged" (as i am writing this its done it already) and then the ethernet light turns off on the modem. All internet activity will stop, msn signs out, IRC disconnects, downloads will end etc. The ethernet light then comes back on about 10seconds later and windows goes about "acquiring network address" and finds the usual IP etc.

This does not happen in Nottingham when I am at university so I assume it will be the fault of the modem or something at NTL's end.

Any help would be appreciated, I have emailed NTL and had no reply as of yet.

Thanks

OK, do the obvious thing and call ntl on 150 from your ntl landline, and tell them the problem, they will do a diagnostic on your modem for you.

IRC and MSN huh, hope you have some decent AV, Trojan detection and Firewall on your system

Good luck, and to the site.

[Arachnid]

I'll give NTL a ring tomorrow yeah, but what do you mean by "call ntl on 150 from your ntl landline", i dont have an NTL landline, (i assume this doesnt mater) what do you mean by 150???

edit: thanks btw

[Toto]

Originally Posted by Arachnid

I'll give NTL a ring tomorrow yeah, but what do you mean by "call ntl on 150 from your ntl landline", i dont have an NTL landline, (i assume this doesnt mater) what do you mean by 150???

edit: thanks btw

OK, if you don't have an ntl landline, then you can't dial 150, you will have to call them directly, its an 0871 number I think.

[Arachnid]

ah okay then, was just slightly confused there, thanks

[Arachnid]

so i rang NTL, they said my modem was apparently working fine and that if the situation continues (which it will, its been like this for ages) then ring them back. useless buggers

[Nedkelly]

What type of modem do you have ? 100 120 200 250

[pmd]

Originally Posted by Nedkelly

What type of modem do you have ? 100 120 200 250

Jumping into the thread...(I've been getting very bad download speeds in the CB1 area since this morning, so I'm checking out an threads about problems.)

How do you tell which model you have? Mine has a model number of 60194E-A12 on the bottom, and 192.168.100.1 just says it's an Ambit.

Cheers,

Paul

[Nedkelly]

It should say on the bottom near the barcode ntl 100 etc etc

[Quam256]

Have you checked the lead from the modem to your pc to make sure it is seated ok ?

[pmd]

Originally Posted by Nedkelly

It should say on the bottom near the barcode ntl 100 etc etc

Doh. So it does. I looked a couple of times and didn't notice that. It's an ntl 100 model. Thanks!

[Arachnid]

Mines a 120 model, bout 4 years old at that, and all cables are secure. Seeing as im only here for about a month i tried out the old USB connection on the modem and it works fine, steady connection must be a problem on the ethernet port of the modem??