PVR release dates

[leics poshie]

Just had my phone call to confirm my installation for tuesday, cant fudging wait

[Mike]

Originally Posted by herby247

Ok got round to calling them on friday!
I said as i only have 10mb broadband, what will it cost to get the tvdrive installed?
They said to have tvdrive i would NEED to take a phone line, even though i said i currently use vonage with my 10mb via my router. for £7.99 a month with free landline calls, saving £11 line rental a month and have no need for it!
They said with the family pack all in all i was looking at £66 PER MONTH!!
I declined.
I called back and said "i was condsidering going to sky, and i am a long time standing ntl customer, cant you give me some sort of deal"?
To which i was told £61 was the lowest they could go, i declined.
Got the flyer in the mail yesterday, and it was just as vauge with pricing as the sales people on the phone.
Perhaps a better deal will arise?

I am in exactly the same boat......I have 10mb NTL bb and use vonage. I called CS today and they said I did not need to have the phone line to receive TV drive !!!!

Can anyone please confirm ???

Thanks

Mike

[airbus]

Re: PVR release dates

--------------------------------------------------------------------------------

Quote:
Originally Posted by airbus
Called CS spoke to a very nice girl who told me to call back after the 14th or once i had received the mail drop later this week......


Called back 5 Mins later and BINGO ordered TV Drive being installed Tommorow !

no probs
Airbus is 1 happy bunny !

Airbus is no longer a happy bunny infact airbus is a very very p****d off bunny!

The saga of today...so far ... watch this space ..
1230 comes and the nice ntl installer man calls, jump in car and zoom home to let him in .... so far so good ......

Said NTL installer has shiny samsung stb in his hands... asks him where shiny TVDRIVE is and am told not available yet , Next month m8 .

He calls work management who confirm to him they havent gota launch date for the TVDRIVE in the area yet.

I call NTHell CS who denie an order was ever placed and that an engineer is coming today (introduce Installer to Customer service guy... yadda yadda yadda OH ... !)
CS accept engineer is stood in my lounge after some debate CS decide that sales have ordered TVDRIVE in error and confirm it WILL NOT be available till December at the earliest and suggest engineer leaves for next job as its wasting his time !!!! (What about mine ?????).

Vent my anger at Wythenshaw CS Manager who offers to transfer me to disconnections if im so upset.

Ask for call to be escalated and why CS can order a product thats not available ... Answer: cos they can !.

1430 Get a call back from Manager at Wythenshaw explains the sales person who placed the order shouldnt have and he has backordered it for December and i will get a call when its released in December but that might slip in to 2007 !

Had a msg left by NTL CS to call sales yesterday....
YIPEEEEEE


Guess what ...?

3 calls 3 different replies varying from delayed till 15th Dec to delayed till feb 07.

Id say this is like banging me head against a brick wall but you get relief from that.

Why is it always so imposible to get consistant information out of NTL?????
Now not even sure if its worth the aggro and frustration of this.


Asked to be transfered to Disconnections and now you cant get to speak to them unless u know what billing system you need... Like i know what billing system im on .. Hello ntl whats this all about !

Cant get products

Cant get information

And now cant even leave NTL

[vodcoke]

Just phoned Sales. Preordering for Belfast is tomorrow
If anybody else from Northern Ireland would like to call and see if they are singing from the same hymn sheet and report back

[sherer]

does anyone know if this has been rollout out on the Bromley side of the network or just Langley ?

Any news on Bromley or London getting this in Jan ?

[Stephen]

Originally Posted by sherer

does anyone know if this has been rollout out on the Bromley side of the network or just Langley ?

Any news on Bromley or London getting this in Jan ?

I don't know the exact dates but as far as I am aware Bromley is due to get the TV Drive sometime in Jan/Feb 07.

[kevin66]

In response to vodcoke's post, I'm in the Newtownabbey area. I'd phoned a few weeks ago to be told that the TVDrive would be available in my area in February. I've just phoned CS again. This time I wasn't given a date. Was told that they would be rolling this out to other areas from January.

[gazzaaa]

Hi,
I have been eagerly awaiting for today to arrive, having phoned NTL several times over the last couple of weeks and having been told you cant order till the 12th Dec. (I live in the Northampton area). So at one second past 8.00 this morning I got through to Sales, only to be told the roll out has been delayed due to problems in the pilot areas. When asked if they knew when my area would be taking orders, I was told "wait till you get a letter through the post - but the roll out may not be for another month at least". I note from some of the replys above that some people 'think' that they will be getting a Tdrive in the next day or so (out side of the pilot areas). I wonder if they actually do?


Very disappointed,
Gazzaaa

[leics poshie]

My Tv Drive has been installed this afternoon and i am very impressed so far

Great engineer and fantastic service

[airbus]

Originally Posted by leics poshie

My Tv Drive has been installed this afternoon and i am very impressed so far

Great engineer and fantastic service

where are you based,in the country???

I was ment to be having an install this morning but knowing NTL I called them early to be told it was cancelled yesterday.I said thank you for not bothering to let me know but im not surprised.To be honest if its not working properly I dont want it anyway so roll on a working system

[uno]

Leics Poshie- Where abouts in Leicestershire are you ? As my brother was booked to have his fitted today but had a call at 9 this morning from a manager to say couldnt do it today as been told by network dept cant happen as still bugs in system on network in Leicester, so sounds like you have done well. Brother has got the unit for free though now with no other box and 1 months free viewing . Has got managers number and been told to call back on Fri for an update.

[leics poshie]

Originally Posted by airbus

where are you based,in the country???

Leicester, supposedley i was only the second person in liecester to get it installed.

The only thing is i am not getting all my channells, how long does it normally take to recieve all channells, ie 5 and Skyone sky sports news

[uno]

Well Leicester Poshie- Got my brother to ring the install manager after hearing of your install he said at present there is 10 people in Leicesrer with TV drive and 5 are engineers so you are fortunate. Does the HD content work as thats biggest problem at min. Do you know if your connected to Oswin road or Northfields Hub ?

Originally Posted by uno

Leics Poshie- Where abouts in Leicestershire are you ? As my brother was booked to have his fitted today but had a call at 9 this morning from a manager to say couldnt do it today as been told by network dept cant happen as still bugs in system on network in Leicester, so sounds like you have done well. Brother has got the unit for free though now with no other box and 1 months free viewing . Has got managers number and been told to call back on Fri for an update.

how does it sound like he has done well??? If there are bugs in the system do you really want it till there fixed??? Im quite happy they have not fitted a flawed product in my house as this would have given me more of a headache than NTL not telling they were not coming yesterday? Thank God for small mercies