NTL 10mb

alanc34 · 10-12-2006, 19:46

Why is the 10mb NTL broadband service very slow when ever I try to download anything. I seem to only get 50k to 100k a second. I hardly call that broadband. Also I am not talking about p2p but valid download sites such as microsoft and softpedia. When I first got the 10 mb service I was always getting over 500k a sec downloads. Why is my broadband getting slower.

p.s. I have even reformated my machine !!!!!!!!!!

Paul K · 10-12-2006, 19:48

What are you downloading and from where? Your download speed will rely on the server at the other end being able to put the file out as quickly as you can take it. Also what is your set up ? Stand alone cable modem or STB, what operating system are you running, are you on ethernet or USB, any firewall software running? Any router or hubs in the mix?

alanc34 · 10-12-2006, 19:56

Little more detail:

Windows XP Pro
Standalone cable.
Windows Firewall.
No router.
Ethernet.

Just tried to download .net 2.0 from microsoft keep getting 60k a sec download.

Paul K · 10-12-2006, 20:02

Have you a link to the download you are trying? Also can you try the speed test in the blue bar towards the top of the page? (While not downloading anything else).
I take it you have checked for virus/ malware etc

alanc34 · 10-12-2006, 20:06

Sun, 10 Dec 2006 21:04:56 UTC

1st 512K took 6547 ms = 78.2 KB/sec, approx 644 Kbps, 0.63 Mbps
2nd 512K took 4672 ms = 109.6 KB/sec, approx 903 Kbps, 0.88 Mbps
3rd 512K took 6500 ms = 78.8 KB/sec, approx 649 Kbps, 0.63 Mbps
4th 512K took 3593 ms = 142.5 KB/sec, approx 1174 Kbps, 1.15 Mbps

Overall Average Speed = approx 843 Kbps, 0.82 Mbps

---------- Post added at 21:06 ---------- Previous post was at 21:05 ----------

http://www.microsoft.com/downloads/d...displaylang=en

Paul K · 10-12-2006, 20:09

How often do you scan for viruses etc? Also have you tried rebooting the SACM and what model SACM have you got?

alanc34 · 10-12-2006, 20:13

I have norton anti-virus running. NTL: 250. Reboot quite often. Especially since getting the download problems.

Paul K · 10-12-2006, 20:17

Just Norton AV? Not the full internet security suite? Can you stop the AV from loading at start up and then reboot? Sometimes Nortons can be a pain in the hole.

alanc34 · 10-12-2006, 20:19

I have Norton System Works. Yes i was thinking of getting rid of Norton.

Paul K · 10-12-2006, 20:22

Can you try disabling the suite from starting up (may be in its options) and then reboot. If not we won't know if it's nortons.

Also, can you browse to:
192.168.100.1
and use the user name
root
and password
root
you should see a operation configuration screen link (or similar) which shows you your setup for the modem.
DO NOT CHANGE ANYTHING IN THESE SCREENS AS IT CAN AND WILL MESS UP THE MODEM AND CAUSE YOU A CALL OUT FEE FROM NTL

alanc34 · 10-12-2006, 20:29

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.3 dBmV
Downstream SNR : 39.4 dB

---------- Post added at 21:28 ---------- Previous post was at 21:27 ----------

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

---------- Post added at 21:28 ---------- Previous post was at 21:28 ----------

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

---------- Post added at 21:29 ---------- Previous post was at 21:28 ----------

Sun, 10 Dec 2006 21:29:04 UTC

1st 512K took 3344 ms = 153.1 KB/sec, approx 1262 Kbps, 1.23 Mbps
2nd 512K took 3593 ms = 142.5 KB/sec, approx 1174 Kbps, 1.15 Mbps
3rd 512K took 2047 ms = 250.1 KB/sec, approx 2061 Kbps, 2.01 Mbps
4th 512K took 2016 ms = 254 KB/sec, approx 2093 Kbps, 2.04 Mbps

Overall Average Speed = approx 1648 Kbps, 1.61 Mbps

To repeat this test from the source server click here.

Paul K · 10-12-2006, 20:29

Well the config is correct for 10Mb so its not that. Can you look in your Nortons options and see if it will disable and not load up at windows start up? Sometimes Norton goes a bit screwy and messes with the connection/ email etc.

alanc34 · 10-12-2006, 20:36

Just did that and posted the results 1.6 mb. From reading the the forums it looks like a constant problem with NTL at this time of night. Bit worrying for a home service, when this is the time of the day that most people are at home.

---------- Post added at 21:36 ---------- Previous post was at 21:34 ----------

I might aswell downgrade to the 2mb service. Strange how they are testing the 20mb service and still cannot get the 10mb right yet.

Paul K · 10-12-2006, 20:39

Did you try downloading before you installed nortons on your clean install? Also why are you running the Windows firewall as well as Norton?

alanc34 · 10-12-2006, 20:43

Looks like my uploading is fine.

---------- Post added at 21:43 ---------- Previous post was at 21:42 ----------

This version of Norton has not got a firewall.