Engineer Doesn't Turn Up - TWICE

frattonstation · 06-12-2006, 19:13

NTL Box Gives Up....

...after much freezing and rebooting my Digital NTL box has given up the ghost. All I get is the code..ERR 11...any ideas?

Rang NTL, the engineer didn't turn up when supposed too, so complained and another was due out today (Weds).

Guess what, an engineer doesn't appear again...two of my annual leave days wasted.
Spend an hour on hold, get thru to be told that "an engineer definately hasn't left any notes on the system". "That maybe because I havent seen an engineer yet" I reply.
A meek apology is offered and yet another date arranged for NTL to come out to me.
It will be 10 days with no TV by the time, if, they turn up.
I'm normally a calm person, but this has got right up my nose!
I've always backed up NTL, cos I have had no problems...till now....seriously considering going to Sky!

Nedkelly · 06-12-2006, 19:19

Hi where abouts in the country do you live as there might be someone here who could help .As for the err code the box can not find the nit havnt seen one of these for a while .I know in my area we are very busy

frattonstation · 06-12-2006, 19:20

I'm in Portsmouth, Hants (PO2 postcode)

Nedkelly · 06-12-2006, 19:25

I wonder if they booked a tech or if they are booking to many jobs and the techs are sending jobs back .I know that its not good for the customers but its the only way we can say we are getting to many jobs

frattonstation · 06-12-2006, 19:27

Thanks for your reply, Just wish they would tell me if no-one was coming out, so I wouldn't be wasting all my time off from work!

MovedGoalPosts · 06-12-2006, 19:30

One missed appointment is poor, two is appalling. Have faults done anything other than the meek apology?

frattonstation · 06-12-2006, 19:32

nothing.

NTL_Sux · 06-12-2006, 19:36

TWICE?!?!?!?
I sympathise but I'm also rather amused.
SIX times this year I've had to take days off work or hang around on a Saturday for nothing.
The last time they even had the front to bill me for the work they hadn't done when they weren't here.

Hours and hours and hours on the phone to them.

That's not to mention the appointments they did turn up for but had sent the wrong guy out for the problem, so I have to make the call to make an appointment to get the right guy out!

Dump ntl.
I am.

Nedkelly · 06-12-2006, 19:39

We have to phone customers to let them know we are on the way ask for this to be put on the comments so the tech will call before he or she attends

NTL_Sux · 06-12-2006, 19:43

Yeh, and you can ask for a text confirmation to your mobile as well.
That doesn't work either!
They still don't turn up.
One day I phoned ntl and their contractors three times to be assured they were going to turn up and they still didn't.
But you have to pay them ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.00 if they turn up and you're not there.
What a joke!

Nikesh · 06-12-2006, 19:50

Quote:

Originally Posted by NTL_Sux

Yeh, and you can ask for a text confirmation to your mobile as well.
That doesn't work either!
They still don't turn up.
One day I phoned ntl and their contractors three times to be assured they were going to turn up and they still didn't.
But you have to pay them ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.00 if they turn up and you're not there.
What a joke!

Good point

ntl really need to improve on their customer services.

frattonstation · 09-12-2006, 12:35

Well, finally the tech turned up, swapped the box chnaged one fo the connections from a 10 something to a 6 something, that was causing freezing he reckons, and job was done in 20 mins.
Now to get some compensation for no TV for 10 days!

Druchii · 10-12-2006, 02:10

Quote:

Originally Posted by frattonstation

Well, finally the tech turned up, swapped the box chnaged one fo the connections from a 10 something to a 6 something, that was causing freezing he reckons, and job was done in 20 mins.
Now to get some compensation for no TV for 10 days!

Don't forget to charge them twice at ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 for not turning up. If they can do it, surely you can as well?