Er20? - Page 2

bmckeand · 03-10-2004, 19:18

Andy,

Did you ever get this sorted out?

Does anyone know exactly what this error is?
I've now got it on my STB (Pace 4001 I think) and can't get rid of it, and as it's a Sunday, I can't get anyone in Customer Support (presuming that I was able to get through to someone anyway).
I was getting skittish feedback on the channel listing / program updates so thought a power off/on might do the trick - as this has resolved it before, but now I am getting the Er20 message.
I've disconnected all cables, removed the card, powered the STB off for a couple of hours, but it's still showing the same error.
I vaguely remember something similar to 2 previous occasion, 1 when the gain for my street/building was too high and again when it was too low. Although, I can't remember if this was the same error message.

Any ideas, suggestions greatly appreciated.

Cheers
Brian

IanGuy · 03-10-2004, 19:32

I used to get this message on my old 4010, a change of box to a 4001 did the trick. Do you get freezes/blanking pictures before the problem occurs?

bmckeand · 04-10-2004, 21:34

nope, didn't go blank. only indication of any problem was that the tv guide didn't display current/upcoming programs on all channels. This had been happening since Friday night. I thought rebooting it would resolve the issue, but instead I got Er20.

my girlfriend unplugged it later last night and when I connected it again, it worked again. I suspect ntl were working on something in my area over weekend.....

pujro · 15-11-2004, 08:08

I got the ER20 error last night(14.11.04) and lost internet and STB channels. However after about half an hour, and four or five resets later, and the net was back but not the channels. This morning everything's back to normal again!

andygrif · 15-11-2004, 16:33

Quote:

Originally Posted by bmckeand

Andy,

Did you ever get this sorted out?

Sorry, only just noticed this thread again. No and yes! They sent a command over the network a couple of times which cured it for 24-48 hours, then they booked me in for a replacement box, which cured it completely!!

Hope you get/got yours sorted too.

daz300 · 15-04-2005, 18:57

i have just had the er 20 come up on my stb . just did a reset and it is working now . i think a call to cs is coming up soon .. :~(

Jason1 · 15-04-2005, 21:15

Had this problem when i was with ntl about 2 years ago.
er20 afaik is a fault that occurs after a update of the software.

I had 2 boxes one in the front room downloaded thesoftware update ok and it just re booted itself. If the update went ok you will see the lcd screen count upwards then the screen went purple with the ntl logo as the box started up. The one in my conservtory didnt download it ok and the box reset and was stuck with er20 was told at the time the software downloaded to my stb had currupted and fried my box in the end they sent out a engineer to replace it. may be wrong as have not been with ntl for a while so if any engineers are about please correct me if wrong