RM14 Phones Down

[lakeybloke]

Phone lines down in RM14 area - as well as a few others. NTL are aware (apparently) and are working to fix it.

[Casbah-Joe]

RM12 has been down since about 1 am when we was rudely interrupted by the phone ringing every now and then and a line of continuous crackle - STILL DOWN

[lakeybloke]

Same here - phone line just crackles..

This is a pretty BIG outage - how do we stand with regards to re-imbursement for loss of service?. Can anyone comment?

---------- Post added at 12:15 ---------- Previous post was at 11:48 ----------

Looks like its back up again now guys

[Casbah-Joe]

Nope - Mines still down

[lakeybloke]

Well, theres a dial tone now, but its as crackly as hell

[Casbah-Joe]

Mine is still ringing every now and then, then you pick it up and just crackles crackles everywhere. When I tried to call my house phone from my mobile earlier message came up Network Busy - Now it rings on the mobile but house phone doesent ring at all and you cant answer it- LMAO

[Horizon]

I wonder if this is connected to the outage that knocked out all services, not just phone, on Friday?

[Casbah-Joe]

Still no phone ! Any ideas if I am entitled to compensation if and when (poor) service is resumed ?

[Efour]

Hello chaps, Im in RM11

Exactly the same, except my phone rings every 30 mins... so annoying ive ripped them all out.

THis is the worst outage i can ever remember on NTL for our area, Broadband and TV was down for 24h a few days back and havent had a phone coming up on 36 hours!

Im going to be asking for a months free line rental on my entire package or threaten with the old "im moving to sky/BT" line. Well maybe on all services is optomistic but maybe the BB ?

Anyway i just called my home number from my office and got a nice recorded "Sorry there is a fault message" Really hope this is fixed by 6pm tonight... must be major.

[Casbah-Joe]

It is just so frustrating - Especially when you call the fault section - which i did yesterday on my mobile - to be told by BB bloke that my phone mumber was not recognised !. Least today the recorded message is now saying there is a problem in the RM area and you MAY experience a partial or full loss of service. Please hang up if this answered your question NO ! So I did as I feel i then gained the upperhand LMAO

[Paul K]

Originally Posted by Casbah-Joe

Still no phone ! Any ideas if I am entitled to compensation if and when (poor) service is resumed ?

You can ask for compensation but you will most likely only receive a refund of however many days line rental that your telephone is down.

[Casbah-Joe]

Well blow me cotton socks off - Phone is up and running again - Fingers crossed it will stay this way. Be calling NTHELL 2morrow to try and get something for total loss of service - Will let you know how I get on but I will be using the 150/151 numbers that they seem to have forgot to remind us all that is now up and running again

[Efour]

yep same here will post if i get anywhere.

good luck Romfordian/Havering type people

[RAJ]

I' have actually been giving some updates on this problem as we 've been working it on this thread http://www.cableforum.co.uk/board/sh...php?t=33603560


It was a very large outage, one of the biggest I've had to deal with, a little over 100,000 customers.
It should all now be ok again. All in all I think we did pretty well to recover the network and return service within 36 hours give or take.

I can assure you that we now have some very tired and exhausted net techs and nmc staff.

Anyone who still has a fault should ring csrs as normal as it is now probably unrelated.

[TheCannibal]

Oh well. I was hoping this was connected to my lack of phone service in Reading. Obviously it's just yet another pathetic excuse for a service from ntl following no tv for 2 weeks, broadband modem not being activated, engineers not turning up. All in only 8 weeks of getting ntl installed. no wonder people are leaving in droves