PVR release dates - Page 3

Stephen · 06-11-2006, 19:14

Quote:

Originally Posted by buba3d

That's quite correct sir, i spoke to some guy on the phone about getting this installed and he said he needs to get his supervisior because it wouldn't let him add the thing, so 3 mins later he said the system hasn't been upgraded so that's why they can't add the install.

So i don't see how people are getting this installed on friday when they said it wont be installed till after the 14th.

PS
I've to get a callback tomorrow to book my tv drive.

Thanks, I know this to be correct as I am an employee. I have had access to the TV Drive and love it

simpsonsFAN · 06-11-2006, 20:26

Quote:

Originally Posted by airbus

Called CS spoke to a very nice girl who told me to call back after the 14th or once i had received the mail drop later this week......

Called back 5 Mins later and BINGO ordered TV Drive being installed Tommorow !

no probs
Airbus is 1 happy bunny !

Woah !!
Tommorrow?

I was going to ring CS then thought about holding off untill the 14th because of the comments on this site... but, tommorrow?!

Please tell me how it goes!
-Chris

AndyCambs · 07-11-2006, 06:30

Does anyone have the prices if you currently have two STB, and want to change one of them for a PVR? Currently paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15 per month for the additional STB, but my understanding is that if you currently have one STB, and add a PVR, then its ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 for the PVR and ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 for the additional STB.

spanglysteve · 07-11-2006, 08:25

I've just ordered it now as well. They said they could install on the 13th, but earliest date that i'm available is 18th, so I'll soon have tv drive!!!!!!!!

garry_boy · 07-11-2006, 09:19

Has anyone in Glasgow managed to pre-order the TVDrive? If so which number did you use Sales or CS? - tried yesterday but no luck - was told to ring back in a couple of weeks.

I want!

afraser2k · 07-11-2006, 09:30

Same thing happened to me, they kept transferring me around customer care and sales until one eventually said I'd have to phone back on the 14th so I guess it's just a matter of who you get.

buba3d · 07-11-2006, 13:01

Apparently i'm one of the first ones in glasgow to have this installed, well that's what the nice chap told me on the phone.............anywho it's booked for this saturday between 8am and 1pm.

Sweet as f%^k

Stephen · 07-11-2006, 13:06

Quote:

Originally Posted by buba3d

Apparently i'm one of the first ones in glasgow to have this installed, well that's what the nice chap told me on the phone.............anywho it's booked for this saturday between 8am and 1pm.

Sweet as f%^k

Apart from all the staff that already have them

garry_boy · 07-11-2006, 13:14

Quote:

Originally Posted by buba3d

Apparently i'm one of the first ones in glasgow to have this installed, well that's what the nice chap told me on the phone.............anywho it's booked for this saturday between 8am and 1pm.

Sweet as f%^k

Was it Sales or CS number you used?

Rankrotten · 07-11-2006, 13:15

Will let you know how my install goes on Friday.

Only drawback is the missus won't let me buy a new LCD HD tv and insists our 11 yr old CRT will do fine...

garry_boy · 07-11-2006, 13:37

wooo hoo, booked in for saturday!

LostintheNW · 07-11-2006, 13:37

Dont think I will be bothering with one of these things, I have a discount where I get the 2nd box free anyway, so if I change to the TV drive I will lose that discount and end up paying for the TV drive and the 2nd box as well, plus we dont need 3 boxes in the house!

airbus · 07-11-2006, 16:20

Quote:

Originally Posted by airbus

Called CS spoke to a very nice girl who told me to call back after the 14th or once i had received the mail drop later this week......

Called back 5 Mins later and BINGO ordered TV Drive being installed Tommorow !

no probs
Airbus is 1 happy bunny !

Airbus is no longer a happy bunny infact airbus is a very very p****d off bunny!

The saga of today...so far ... watch this space ..
1230 comes and the nice ntl installer man calls, jump in car and zoom home to let him in .... so far so good ......

Said NTL installer has shiny samsung stb in his hands... asks him where shiny TVDRIVE is and am told not available yet , Next month m8 .

He calls work management who confirm to him they havent gota launch date for the TVDRIVE in the area yet.

I call NTHell CS who denie an order was ever placed and that an engineer is coming today

(introduce Installer to Customer service guy... yadda yadda yadda OH ... !)
CS accept engineer is stood in my lounge after some debate CS decide that sales have ordered TVDRIVE in error and confirm it WILL NOT be available till December at the earliest and suggest engineer leaves for next job as its wasting his time !!!! (What about mine ?????).

Vent my anger at Wythenshaw CS Manager who offers to transfer me to disconnections if im so upset.

Ask for call to be escalated and why CS can order a product thats not available ... Answer: cos they can !.

1430 Get a call back from Manager at Wythenshaw explains the sales person who placed the order shouldnt have and he has backordered it for December and i will get a call when its released in December but that might slip in to 2007 !

spanglysteve · 07-11-2006, 17:14

Quote:

Originally Posted by airbus

Airbus is no longer a happy bunny infact airbus is a very very p****d off bunny!

The saga of today...so far ... watch this space ..
1230 comes and the nice ntl installer man calls, jump in car and zoom home to let him in .... so far so good ......

Said NTL installer has shiny samsung stb in his hands... asks him where shiny TVDRIVE is and am told not available yet , Next month m8 .

He calls work management who confirm to him they havent gota launch date for the TVDRIVE in the area yet.

I call NTHell CS who denie an order was ever placed and that an engineer is coming today

(introduce Installer to Customer service guy... yadda yadda yadda OH ... !)
CS accept engineer is stood in my lounge after some debate CS decide that sales have ordered TVDRIVE in error and confirm it WILL NOT be available till December at the earliest and suggest engineer leaves for next job as its wasting his time !!!! (What about mine ?????).

Vent my anger at Wythenshaw CS Manager who offers to transfer me to disconnections if im so upset.

Ask for call to be escalated and why CS can order a product thats not available ... Answer: cos they can !.

1430 Get a call back from Manager at Wythenshaw explains the sales person who placed the order shouldnt have and he has backordered it for December and i will get a call when its released in December but that might slip in to 2007 !

Nooooooooooooooooooooooooo!

I guess this will probably be the case for me then as well when they come out on the 18th. One thing though. As I am not a tv customer, i will get the tv drive for free. If they bring me a normal stb and i have it installed (as I really want to watch lost when it starts THAT NIGHT, do you think they will free upgrade me to tv drive when its available since thats what i originally asked for?

quadplay · 07-11-2006, 17:42

Steve, whereabouts are you? Pilot installs are due to start in the Glasgow and Teesside regions only on November 14th. Anyone outside those areas, or who has an install date before then is likely to be disappointed I'm afraid.