Billing aftercancellation date?

portsmouthali · 27-09-2006, 15:38

Hi,

I've had great help from these forums before so now I have another problem I thought I'd give you a try.

I wrote a letter at the end of July cancelling TV, telephone and broadband with NTL. I sent the letter by recorded delivery and in due course received confirmation that my services would be terminated at the end of August. However, in the meantime I was contacted and persuaded to stay with NTL for broadband. My telephone & TV service ceased during the last week of August and my STB was collected on the 1st September.

Since then, I've had 2 problems. One, I received a bill charging me up to 11th October for TV & Telephone, yet my previous bill says I paid up to 11th September. Surely this is wrong? Secondly, my bank account has been debited twice for broadband, ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 was taken on 20th September, and the same amount a day later!!

I spoke to someone in CS who said that my TV service was disconnected on 18/9/06, I asked how this could be possible when the STB was collected on 1/9/06? She then said she was transferring me to another department, and then I was cut off!! I didn't even get onto the broadband thing!

Any advice? I can't face ringing them and going through it all over again.

**Mick** · 27-09-2006, 16:38

Send me some details via private message and I will forward this to ntl for you for them to look at. Thanks.

portsmouthali · 29-09-2006, 15:01

Had a phone call today from a very helpful gentleman at NTL who sorted everything out.

Thanks for your help Mick, very much appreciated!

Bengie · 30-09-2006, 16:38

Quote:

I spoke to someone in CS who said that my TV service was disconnected on 18/9/06, I asked how this could be possible when the STB was collected on 1/9/06? She then said she was transferring me to another department, and then I was cut off!!

Thats because she realised she would'nt be able to conn you out of any further payments.

opelfruitcase · 30-09-2006, 18:31

Quote:

Originally Posted by Bengie

Thats because she realised she would'nt be able to conn you out of any further payments.

I think you should maybe think about what you say more carefully. Yes there are some bad apples but do you really think that a lowly member of staff would have anything to gain by trying to take extra payments off a customer?