[Update] A request - do NTL traffic shape? (Yes, they do) - Page 3

30-09-2006, 07:03

Ok as NTL now seem to have fixed their traffic shaping i will say what i have to say on the subject and then never mention it again.

NTL are as far as i know traffic shaping and have been for about 2 weeks now. My complaint was that they seem to have not told anyone including there technical support people. It looked like until yesterday that they did not know there **** from there elbow and had included other traffic in that management not just p2p.

My problem was that if i spoke to TS they would not admit to shaping therefor i could get no further with my fault. This meant that NTL could get away with supplying me with a poor level of service and i would have never got it fixed. The same goes for anyone else that would have been affected by this.

Looking at the testing i did later last night and from a txt that i have received from a insider involved it looks like they might have fixed it.

This still leaves the point that NTL as usual have NOT informed their paying customers or there technical support staff that they have now introduced Traffic shaping .

However they might also say that what i have said is completely untrue, which i would not put past them as they have done it to others in the past

.

Just to point out that my speeds are fine again

Sat, 30 Sep 2006 06:57:14 GMT

1st 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
2nd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
3rd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
4th 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps

Overall Average Speed = approx 9827 Kbps, 9.59 Mbps

To repeat this test from the source server click here.

NTL should now do the right thing and admit that they are shaping, I believe it is beneficial that they do at peak time manage p2p and have no problems with it. I have a problem when they feck it up and will not admit they have.

**Paul** · 30-09-2006, 10:47

Just to make this perfectly clear as this is the second or third thread I've seen recently along the lines of "can the mods ask ntl this/that".

The internal contacts we have with ntl are for passing specific customer issues onto for them to be resolved. They are not a source of information that we just go along to and get an answer for technical or policy questions.

30-09-2006, 11:00

Quote:

Originally Posted by Paul M

Just to make this perfectly clear as this is the second or third thread I've seen recently along the lines of "can the mods ask ntl this/that".

The internal contacts we have with ntl are for passing specific customer issues onto for them to be resolved. They are not a source of information that we just go along to and get an answer for technical or policy questions.

So let me get this right.

I had a issue which NTL where refusing to acknowledge. There Technical support where incapable of fixing my problem because NTL had not given them the information they required to fix my fault. therefor i had no further way of moving this forward unless NTL were willing to admit that they have introduced a facility that they had not informed there technical support or customers about that was in fact fecked and not working. So i for the first and might i say LAST time asked this forum for help. Sorry i bothered you all now.

**Paul** · 30-09-2006, 11:25

You can read it or twist it anyway you want Bill, I'm not going to waste time arguing about it. You know very well that you have more access to that sort of information than we do, or ever have, or are ever likely to in the future.

30-09-2006, 11:29

Yeah I have to agree with Bill here this thread is a NTL customer ie Bill asking for support because his net connection has been flakey. He believes that NTL are traffic shaping but wanted to know from them this was why his net connection is flakey.AFAIK this kind of question is exactlly what the relationship between this site and NTL is for.

---------- Post added at 12:29 ---------- Previous post was at 12:27 ----------

Also may I add that often on the front page there is breaking news thats ahead of public announcement so tell me whats that if its not information of technical issues or policy change?????

**Paul** · 30-09-2006, 11:44

Quote:

Originally Posted by zinglebarb

Yeah I have to agree with Bill here this thread is a NTL customer ie Bill asking for support because his net connection has been flakey. He believes that NTL are traffic shaping but wanted to know from them this was why his net connection is flakey.AFAIK this kind of question is exactlly what the relationship between this site and NTL is for.

You might want to read the first post again.

It is a generic request for us to ask ntl a [technical] question, we do not have that facility - Russ tried to make that clear yesterday, I am repeating it today. Only others are trying to twist that simple fact into something it isn't.

Quote:

Originally Posted by zinglebarb

Also may I add that often on the front page there is breaking news thats ahead of public announcement so tell me whats that if its not information of technical issues or policy change?????

ntl:Telewest send us press releases the same as they do to other media outlets, sometimes we manage to get them up pretty quickly, before anyone else has had chance, I believe for the odd one we have been allowed to post them before anyone else.

30-09-2006, 11:47

ok fairy snuff

Griffin · 30-09-2006, 12:08

Seems like all isp's are going down this Traffic shaping route but as per usual they all seem to go about it all wrong. They should set a cap at a reasonable level at which point traffic shaping kicks in per customer. This way only people who chew through bandwidth would encounter traffic shaping. Most people would probably find this acceptable & fair way of running a service.

**Mick** · 30-09-2006, 12:12

I will approach a contact in the media office on Monday and ask them. Although I have to say - I am not pleased with how this thread has progressed.

Like Paul M said there has been a few 'Requests for mods' threads recently asking us to approach ntl for information. Whilst yes we have a relationship with ntl, i.e we have official paths to escalate issues into, they aren't in situ for us to ask for information for individual queries.

Mr_phil · 30-09-2006, 13:46

Quote:

Originally Posted by Mick

I will approach a contact in the media office on Monday and ask them. Although I have to say - I am not pleased with how this thread has progressed.

Like Paul M said there has been a few 'Requests for mods' threads recently asking us to approach ntl for information. Whilst yes we have a relationship with ntl, i.e we have official paths to escalate issues into, they aren't in situ for us to ask for information for individual queries.

I am not sure this was just an individual request. There have been a number of threads over the past coule of weeks regarding service levels deteriorating at peak times. Due to those threads a suspicion has arisen that traffic shaping is being used and being used badly.

Calling NTL is fruitless as the support staff don't have a clue.

This thread came about due to all the other threads which involved a number of people - I don't think it is really an individual having a problem but more like an individual asking for asistance on behalf of a number of people who have noticed the same problem.

I don't know what sort of contacts you guys have but if you have contacts to "escalate issues to" then this would seem just the sort of thing that qualifies as an issue - it's not just one guy asking you to step in on their behalf.

Just my opinion.

Phil

SnoopZ · 30-09-2006, 13:52

Quote:

Originally Posted by Mr_phil

I am not sure this was just an individual request. There have been a number of threads over the past coule of weeks regarding service levels deteriorating at peak times. Due to those threads a suspicion has arisen that traffic shaping is being used and being used badly.

Calling NTL is fruitless as the support staff don't have a clue.

This thread came about due to all the other threads which involved a number of people - I don't think it is really an individual having a problem but more like an individual asking for asistance on behalf of a number of people who have noticed the same problem.

I don't know what sort of contacts you guys have but if you have contacts to "escalate issues to" then this would seem just the sort of thing that qualifies as an issue - it's not just one guy asking you to step in on their behalf.

Just my opinion.

Phil

I'm sure the boss of this forum knows what hes doing.

30-09-2006, 14:17

I did not and do not want this thread to turn into a slanging match. The admins and mods do a good job and i would like them to continue. I might have been upset over this but i do not want this to turn into a bash the mod thread.

I do know that

A. At least 1 person is using this thread in a complaint.
B. This tread has been emailed to a big boss.

I also know that a senior manager as been reading the thread as well.

So i will wait and see if Mick gets any feed back.

Druchii · 30-09-2006, 15:12

Funnily, sending some firmware over MSN just 2 days ago left me wondering what the hell had gone wrong, bugger all upload, it sent about 20kb's then got stuck for a minute, then sent another 20... However, yesterday evening, which coincides with Bill's problems pretty well i was abale to send the firmware effortlessly hitting 30(ish)kbps without any stuttering so to speak. This could be due to badly done shaping, which appears to be ffixed.

Also, until radint his thread i was wondering why everything seemed to be responding much faster than usual. Could it be they really have fixed things?

FCC · 30-09-2006, 15:27

Quote:

Originally Posted by Bill C

I did not and do not want this thread to turn into a slanging match. The admins and mods do a good job and i would like them to continue. I might have been upset over this but i do not want this to turn into a bash the mod thread.

I do know that

A. At least 1 person is using this thread in a complaint.
B. This tread has been emailed to a big boss.

I also know that a senior manager as been reading the thread as well.

So i will wait and see if Mick gets any feed back.

OK, let's wait and see. I guess the "big boss" is an NTL one and not a cableforum boss.

Mr_phil · 30-09-2006, 16:06

Quote:

Originally Posted by SnoopZ

I'm sure the boss of this forum knows what hes doing.

Boss of the forum, prime minister, president whatever...Doesn't stop me from disagreeing...

By the way - I am not slagging anyone off and I don't want a slanging match either - I am just voicing an opinion that I disagree with a particular statement that's all.