[Update] A request - do NTL traffic shape? (Yes, they do)

Can i ask that the Admins / Mods from this site ask there NTL contacts for a answer to the following questions please.

Are they Traffic shaping between 6.00pm and 11.00pm "7.00pm and 12.00pm if they have there time set wrong"

If so did they start around about 2 to 3 weeks ago.

Why is it only affecting 10 meg customers and why have they decided that 10 meg customers are the ones to be shaped.

Why have they NOT seen fit to tell their paying customers that they have done it.

Originally Posted by Bill C

Can i ask that the Admins / Mods from this site ask there NTL contacts for a answer to the following questions please.

Are they Traffic shaping between 6.00pm and 11.00pm "7.00pm and 12.00pm if they have there time set wrong"

If so did they start around about 2 to 3 weeks ago.

Why is it only affecting 10 meg customers and why have they decided that 10 meg customers are the ones to be shaped.

Why have they NOT seen fit to tell their paying customers that they have done it.

I take it from the lack of a reply that this is a no then.

[DocDutch]

Bill you used to work for the company, dont you have sources left in there that might just be able to tell you?

[Russ]

Our contacts are there for us to put specific issues to - for example if someone has been given the runaround or ntl have messed up their account, that sort of thing.

That's not to say your question isn't a legitimate point - but our contacts aren't set up for that sort of thing.

I can request that they have a look at your post but there's no gauarantee that you'll get an answer to your satisfaction.

Originally Posted by DocDutch

Bill you used to work for the company, dont you have sources left in there that might just be able to tell you?

I have and i have had a answer. But i have been told i cannot post that answer . Therefor i want NTL to give that answer.

[Derek]

Originally Posted by Bill C

I have and i have had a answer. But i have been told i cannot post that answer . Therefor i want NTL to give that answer.

So reading between the lines they definately are and have just 'forgotten' to tell the people paying for the service.

Nice one Ntl.

Originally Posted by dezzo

So reading between the lines they definately are and have just 'forgotten' to tell the people paying for the service.

Nice one Ntl.

You got it. Again i will say, I don't have a problem with traffic shaping of p2p traffic at peak times. I have a problem with traffic shaping that is fecked up and is shaping HTTP traffic as well. That coupled with proxy servers that are near to breaking point and you have a service that is as much use as a ashtray on a motorbike.

[wyngriff]

Can i ask that the Admins / Mods from this site ask there NTL contacts for a answer to the following questions please.

Are they Traffic shaping between 6.00pm and 11.00pm "7.00pm and 12.00pm if they have there time set wrong"

If so did they start around about 2 to 3 weeks ago.

Why is it only affecting 10 meg customers and why have they decided that 10 meg customers are the ones to be shaped.

Why have they NOT seen fit to tell their paying customers that they have done it.
__________________

Yes Bill they can not provide the service we are paying for but they stil take your money Wyn

Originally Posted by wyngriff

Can i ask that the Admins / Mods from this site ask there NTL contacts for a answer to the following questions please.

Are they Traffic shaping between 6.00pm and 11.00pm "7.00pm and 12.00pm if they have there time set wrong"

If so did they start around about 2 to 3 weeks ago.

Why is it only affecting 10 meg customers and why have they decided that 10 meg customers are the ones to be shaped.

Why have they NOT seen fit to tell their paying customers that they have done it.
__________________

Yes Bill they can not provide the service we are paying for but they stil take your money Wyn

And as Telewest are testing 20 meg it will not be long before NTL do that as well. They cannot provide the present level of service so how the hell will they provide 20 meg.

And to add insult to injury 10 meg now.

Fri, 29 Sep 2006 18:07:54 GMT
1st 128K took 1250 ms = 104858 Bytes/sec = approx 872 kbits/sec
2nd 128K took 1640 ms = 79922 Bytes/sec = approx 665 kbits/sec
3rd 128K took 1360 ms = 96376 Bytes/sec = approx 802 kbits/sec
4th 128K took 719 ms = 182298 Bytes/sec = approx 1517 kbits/sec


To repeat this test from the source server click here.

[smucks]

Bill could the be the problem I am having also

Originally Posted by smucks

Bill could the be the problem I am having also

Without knowing more i cannot say. However if you have had this problem for more than 2 weeks i would say no. My problems started around 2 weeks ago and my speeds are ONLY affected between 6.00pm and 11.00 pm when NTL flick a switch and reduce the service i pay for. Any other time i get a full 10 meg. And to top that i think it ONLY affects 10 meg users

[smucks]

Thanks for that Bill no my problem as been off and on over the last 5 or 6 months now one minute ok the next belly up and they "NTL" do not care.

Sorry for jumping on your post Bill good luck with your problem you will need it.

[Russ]

Bill, if you've been told something but asked to say nothing then more than likely we'll be told the same thing.

Originally Posted by smucks

Thanks for that Bill no my problem as been off and on over the last 5 or 6 months now one minute ok the next belly up and they "NTL" do not care.

Sorry for jumping on your post Bill good luck with your problem you will need it.

Problem is its not just my problem. It will be anyone that has seen there surfing go to crap from about 2 weeks ago and from 6.00pm at night.

---------- Post added at 20:41 ---------- Previous post was at 20:40 ----------

Originally Posted by Russ D

Bill, if you've been told something but asked to say nothing then more than likely we'll be told the same thing.

fine i take it you want me to shut up then.

[smucks]

[QUOTE=Bill C;34126684]Problem is its not just my problem. It will be anyone that has seen there surfing go to crap from about 2 weeks ago and from 6.00pm at night.

Sorry I over looked that point well with all the rubbish I have been told over the last two days I can not wait to jump ship I am just going to hang on to the BB to see where my complaints get me and hopefully other members that read the posts here and the phones going over to BT in the mean time.