ntl are breaking the law - Page 2

24-09-2006, 17:13

Quote:

Originally Posted by lostandconfused

the problem is you could have been getting the phone line for free as you were talking the other services, the sales people dont know if there is capacity in the street they can only check if the area is servicable.

therefore while it is unfortunate that ntl cant provide a telephone line at this time if you were getting it free which you would be if you are having TV how can you expect to get it cheaper?

although as ive said before you do have a 30 day money back guarentee if you want to canel

Whether you are getting the telephone service " free " that is not the point.
You are being offered a telephone service, this should be provided, it is mis selling of the highest order imo.
If NTL cannot provide a line they should not offer it as part of the package, as they clearly are in this case.
30 day money back guarantee? do me a favour fella

---------- Post added at 18:13 ---------- Previous post was at 18:08 ----------

Quote:

Originally Posted by sollp

I'm not saying that never did, i said that in some cases in may be the case that a customer wouldn't be able to be connected to the phone service because of no spare capacity in some cabinets. In these situations, the customer just wanting the phone service would have to wait for spares to become available. In the example of the Triple play service I would imagine that the customer would have to do without the phone service, OR you wouldn't receive the whole offer,(this is said in my opinion not officially NTL's).

So don't go saying that NTL are doing based on my opinion, as i'm not fully aware of what happens in these situations for the triple play.

Why should the customer have to wait for " spares " to become available?
Left hand not knowing what right hand is doing or blatant conning of people, roping them in on a pretence, what one do you think? I know what one I think.
If you are going to offer four bottles of milk at the same time from a cow it helps to have four udders.

lostandconfused · 24-09-2006, 20:32

[quote=arcamalpha2004;34123253]Whether you are getting the telephone service " free " that is not the point.
You are being offered a telephone service, this should be provided, it is mis selling of the highest order imo.
If NTL cannot provide a line they should not offer it as part of the package, as they clearly are in this case.
30 day money back guarantee? do me a favour fella

quote]

correct ntl shouldnt have told you that you could have all three services when you can only get two, however would you have been happy if when you were speaking to sales they said, ill get a tech out to your area to check everything is ok then ill call you back in about 3 days to arrange an install?
that would be the only way of guarenteeing that you had all 3.

yes you are entitled to 30 days money back, if your not happy with the service... cancel

sollp · 25-09-2006, 18:54

Quote:

Originally Posted by arcamalpha2004

Whether you are getting the telephone service " free " that is not the point.
You are being offered a telephone service, this should be provided, it is mis selling of the highest order imo.
If NTL cannot provide a line they should not offer it as part of the package, as they clearly are in this case.
30 day money back guarantee? do me a favour fella

---------- Post added at 18:13 ---------- Previous post was at 18:08 ----------

Why should the customer have to wait for " spares " to become available?
Left hand not knowing what right hand is doing or blatant conning of people, roping them in on a pretence, what one do you think? I know what one I think.
If you are going to offer four bottles of milk at the same time from a cow it helps to have four udders.

Well obviously there should be plenty to go around, whether it is a planning issue when the networks were first designed in these cases,(in which it is in some cases) more people taking the phone than designed,(some streets have had rows of houses turned into flats each wanting a separate line) or for whatever reason.

Yes in some cases they do not know until the day of install that there isn't any spare capacity, so there is no conspiracy or blatant conning just a case of poor records, ect.

When the networks by all cable comapies were designed some were designed better than others, nore money was put into it by X company less in Y company design was better in others, more money was spent by W company in one area while T company spent it better in an other area. Now as we know NTL and Telewest have all these mixtures of design and equipment, ect in one company. So unfortunately this is were we are, not right but hopefully with pressure from places like this forum and others they will improve.

Cows, udders.. the examples get more elaborate.

popper · 25-09-2006, 19:31

the guy needs one 'udder' connection though lol

26-09-2006, 11:13

[quote=lostandconfused;34123354]

Quote:

Originally Posted by arcamalpha2004

Whether you are getting the telephone service " free " that is not the point.
You are being offered a telephone service, this should be provided, it is mis selling of the highest order imo.
If NTL cannot provide a line they should not offer it as part of the package, as they clearly are in this case.
30 day money back guarantee? do me a favour fella

quote]

correct ntl shouldnt have told you that you could have all three services when you can only get two, however would you have been happy if when you were speaking to sales they said, ill get a tech out to your area to check everything is ok then ill call you back in about 3 days to arrange an install?
that would be the only way of guarenteeing that you had all 3.

yes you are entitled to 30 days money back, if your not happy with the service... cancel

As a matter of fact I would sooner wait to see if I could get all three.
I dont dispute the 30 day money back promise, but its only on paper, sadly, because of ntl's reputation in this respect when do you think you will get your money back? furthermore, when do you think the letters from debt companies will stop because NTL cannot run a proper ship?

IanGuy · 28-09-2006, 08:29

Ofcom regulations - you're supposed to have a period where you're allowed to cancel.

popper · 28-09-2006, 11:20

Quote:

Originally Posted by IanGuy

Ofcom regulations - you're supposed to have a period where you're allowed to cancel.

its far more serious than "you're supposed to have" though, it seems many readers still dont realise yet that the consumer has many LAWFUL rights, and the right to cancel, is a very big one, that means, not only is NTL:tw (or any other company come to that) being UNLAWFUL if they do not follow the so called guidelines, they would also be acting illigally and hence a far greater criminal act as apposed to an unlawful act.

check out that http://www.consumeractiongroup.co.uk/ and ask around for pointers on law etc, its amazing how the average comsumer has been conned in one way or another by business.

lostandconfused · 28-09-2006, 12:01

the way i understand it is everyone is entitled to 7 days to change their mind some companies offer more

m419 · 30-09-2006, 10:56

Well, you could contact Ofcom as NTL have charged you for something that you haven't and probably never receive. Ofcom launched an investigation on Bulldog Communications as many customers complained that they'd paid an upfront fee for 16MB broadband and they couldn't even get 2MB in some areas and therefore Bulldog was ordered to pay the money back to thousands of customers.

Ofcom: 0207-981-3040