Phone dead, NTL say 2 weeks to fix it?

[Tezcatlipoca]

Originally Posted by ntlrocks

my grannies phone is dead, and when we fphone it we get three tones followed by no sound, does anyone know ntl:'s phone fault line which is open 7 days a week?...please

Don't know what the direct number for faults is, but you can get through to Faults by dialling Customer Services on 0800 052 2000

151 if you are dialing from an NTL line

[ntlrocks]

yeah , they gave me a number, however when i phone from my WORKING phone, nothing happens.

[Marge]

what number have you got???

This was the number from the last time 0208 353 3793

[andrew_wallasey]

Originally Posted by Web-Junkie

A friend a few doors up from me had his phoneline stop working Saturday 6th Nov. Incoming calls just rang once then gave a pathetic tone, and the dial tone does not register so he can't make outgoing calls and today he now can't receive incoming calls, so basically his phoneline is totaly useless!

He tried a spare phone on the line, still the same problem, and so he asked to try his phone on my line and his phone is working. So he tried ringing NTL today at about 2:45pm (150 from my phone), at about 3:30pm when he got someone on the phone and explained the problem he was transfered and after 10mins the phoneline just gave a continuous tone and he had to hang up. He then left, a bit pee'd off!

So I tried by rininging 151 and reporting the fault, I got through in under 5 mins explained the problem and was told 22nd November was the earliest an engineer could call?

Is that acceptable? Should he have to be without his phone for at least 2 weeks? Should he ring NTL back and complain?

That is absolutely awful. Get them to phone right back and say you want someone out TODAY!