Adding TV Channels - Why so long?
18-09-2006, 19:18
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#1
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Adding TV Channels - Why so long?
Phoned customer services this afternoon from work, asked them to add Sky Sports, they say "OK, should be on your STB after an hour or so."
5 hours later, I get home. Guess what? No Sky Sports Channels.
Phoned again. Asked for Sky Sports again. Told "it will take an hour or so again." 90 minutes hours later, and guess what? No Sky Sports channels.
Phoned again. Asked for Sky Sports again. Now told "it will take around 24 hours." Huh?!??
I know that NTL weren't this slow in the past to add TV channels, so what's changed?
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18-09-2006, 19:27
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#2
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Adding TV Channels - Why so long?
As far as I know it was always a case of "could take up to 24 hours" but rarely did.
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18-09-2006, 19:30
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#3
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 50
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: Adding TV Channels - Why so long?
Hi ti the brilliant system Ntl use at the moment its up and down like a yo yo causing lots of problems for use .Sorry to hear its taking so long.I bet if you call in againg they will send a tech out to sort it 
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18-09-2006, 19:30
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#4
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Re: Adding TV Channels - Why so long?
I know this - they're bloody quick at taking channels away. Asked them to remove Sky Sports a while ago and by the time I'd put the phone down it was done.
I tried, really tried to resist the lure of Premiership footy, but I am weak, and I need my Sky Sports. 
I'm just glad that there's no big games on tonight, otherwise I would be a bit miffied.
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19-09-2006, 19:57
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#5
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Re: Adding TV Channels - Why so long?
Got home tonight. No Sky Sports.
Phoned up and spoke to a chap who added the channels in 10 minutes (thank you. )
So much for '24 hours'.
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