Phone NTL FREE. - Page 3

Mal · 11-09-2006, 16:53

So I guess that NTL have received a number of calls where the caller has hung up straight away or did you all upgrade your package while you were on?

Jules · 11-09-2006, 17:17

You get a recorded message first lol

Okonski · 11-09-2006, 17:34

Quote:

Originally Posted by Mal

Do we still use the 0845 numbers when dialling from a BT line or is there a 0800 equivalent? I was just wondering about what to do if my phone line went down

There's a bit of confusion here - you are actually a BT Customer for your telephone line service, NTL only provide services that are either dialled with a prefix or using CPS (Carrier Pre-Selection). If you're phone line goes down, it's BT that must repair it (151 for faults and whoever answers will be responsible for fixing it!)

Mal · 11-09-2006, 19:03

Quote:

Originally Posted by Okonski

There's a bit of confusion here - you are actually a BT Customer for your telephone line service, NTL only provide services that are either dialled with a prefix or using CPS (Carrier Pre-Selection). If you're phone line goes down, it's BT that must repair it (151 for faults and whoever answers will be responsible for fixing it!)

Sorry, I didn't phrase my post right...

What I meant was if my ntl line went down and I had to ring faults on BT or mobile line, is there a 0800 equivalent or do we still have to the 0845?

Sorry...

Okonski · 11-09-2006, 19:33

Quote:

Originally Posted by Mal

is there a 0800 equivalent or do we still have to the 0845?
Sorry...

What do you want... jam on it ?

You'd have to fall back on the 0845 to make contact via a different carrier. Not ideal, I grant you - but I very rarely lose phone service, TV and BB are usually the first to go! Incidentally, they might also have the good sense to permit you to call 150/151 when your line is barred for yet another billing error....!

Mal · 11-09-2006, 19:38

Quote:

Originally Posted by Okonski

What do you want... jam on it ?

You'd have to fall back on the 0845 to make contact via a different carrier. Not ideal, I grant you - but I very rarely lose phone service, TV and BB are usually the first to go! Incidentally, they might also have the good sense to permit you to call 150/151 when your line is barred for yet another billing error....!

Thanks for the reply

rearadmiral · 12-09-2006, 09:31

Quote:

Originally Posted by Okonski

Sorry if it wasn't made clear - the dial codes refer only to NTL lines, NOT those provided by a third party (in your case, BT). Also the new codes are not for Internet or Broadband faults, those numbers are unchanged.

Thanx 4 the clarification Okonski, finally got an internet connection this am. but if I was still unable to connect, I assume NTL would want me 2 call their 0901 no. at ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1/min. for a technical query. Still not sure that any service provider who is taking a customer's money, should charge them for finding out why the service they're paying 4 is not being provided! Is it me?

Cheers

Okonski · 12-09-2006, 09:57

Quote:

Originally Posted by rearadmiral

charge them for finding out why the service they're paying 4 is not being provided! Is it me?

Of course it's not you! That's why NTL provide a FREE telephone number to advise callers if there are connectivity issues. Call 0800 052 4315, from memory this provides a menu to select whether you're a BB or dial-up customer and advises of the outage periods. Support on 0901 is one thing, and if they have to charge that's a good a way as any, but if you just ewant to know if it is them or you, the 0800 works well!